The DOI matches its Crossref record; 9 of the 9 references it cites were found in a registry or an index.
Assessing the value of commonly used methods for measuring customer value: a multi-setting empirical study
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Citations
Cites
Preacher, K. J., & Hayes, A. F. (2008) · Behavior Research Methods · doi:10.3758/brm.40.3.879 · Cited by 34,117
Evolving to a New Dominant Logic for Marketing
Vargo, S. L., & Lusch, R. F. (2004) · Journal of Marketing · doi:10.1509/jmkg.68.1.1.24036 · Cited by 14,779
The Behavioral Consequences of Service Quality
Zeithaml, V. A., Berry, L. L., & Parasuraman, A. (1996) · Journal of Marketing · doi:10.2307/1251929 · Cited by 12,003
An updated paradigm for scale development incorporating unidimensionality and its assessment
Gerbing, D. W., & Anderson, J. C. (1988) · Journal of Marketing Research · doi:10.1177/002224378802500207 · Cited by 6,293
Ringle, C. M., Sarstedt, M., & Straub, D. W. (2012) · MIS Quarterly · doi:10.2307/41410402 · Cited by 2,184
Return on Marketing: Using Customer Equity to Focus Marketing Strategy
Rust, R. T., Lemon, K. N., & Zeithaml, V. A. (2004) · Journal of Marketing · doi:10.1509/jmkg.68.1.109.24030 · Cited by 2,151
The Impact of Marketing-Induced Versus Word-of-Mouth Customer Acquisition on Customer Equity Growth
Villanueva, J., Yoo, S., & Hanssens, D. M. (2008) · Journal of Marketing Research · doi:10.1509/jmkr.45.1.48 · Cited by 559
The Value of Different Customer Satisfaction and Loyalty Metrics in Predicting Business Performance
Morgan, N. A., & Rego, L. L. (2006) · Marketing Science · doi:10.1287/mksc.1050.0180 · Cited by 505 · cited 4×
“A growing body of research links these three outcome variables with market share (Anderson et al. 1994; Morgan and Rego 2006), long-term profitability (Anderson et al.”
BackgroundInfluentialService value revisited: Specifying a higher-order, formative measure
Ruiz, D. M., Gremler, D. D., Washburn, J. H., & Carrión, G. C. (2008) · Journal of Business Research · doi:10.1016/j.jbusres.2008.01.015 · Cited by 361
Cited by
Bootstrapping and PLS-SEM: A step-by-step guide to get more out of your bootstrap results
Streukens, S., & Leroi-Werelds, S. (2016) · European Management Journal · doi:10.1016/j.emj.2016.06.003 · Cited by 1,120
Self-citationJiménez-Castillo, D., & Sánchez-Fernández, R. (2019) · International Journal of Information Management · doi:10.1016/j.ijinfomgt.2019.07.009 · Cited by 528
The intention to adopt electric vehicles: Driven by functional and non-functional values
Han, L., Wang, S., Zhao, D., & Li, J. (2017) · Transportation Research Part A: Policy and Practice · doi:10.1016/j.tra.2017.05.033 · Cited by 355
Food tourism value: Investigating the factors that influence tourists to revisit
Rousta, A., & Jamshidi, D. (2020) · Journal of Vacation Marketing · doi:10.1177/1356766719858649 · Cited by 348
Effects of value and innovation on brand equity in retailing
Moliner-Velázquez, B., Fuentes-Blasco, M., & Gil-Saura, I. (2019) · Journal of Brand Management · doi:10.1057/s41262-019-00159-5 · Cited by 30
Metadata
- Authors
- Leroi-Werelds, S., Streukens, S., Brady, M. K., & Swinnen, G.
- Venue
- Journal of the Academy of Marketing Science
- Published
- 2013-12-01
- Volume
- 42
- Issue
- 4
- Pages
- 430-451
- ISSN
- 0092-0703 (ISSN-L)
- 1552-7824
- OpenAlex
- W1965996094
- Cited by
- 228
- References
- 9
- FWCI
- 22.14
- Type
- journal article
- Language
- en
- Open access
- closed
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Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
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How to cite
Cite CoChat for the checks on this page, and the paper for its own findings.
- This page
- CoChat. (2026). Citation check: Assessing the value of commonly used methods for measuring customer value: a multi-setting empirical study. https://app.cochat.ai/papers/10.1007/s11747-013-0363-4
- The paper
- Leroi-Werelds, S., Streukens, S., Brady, M. K., & Swinnen, G. (2014). Assessing the value of commonly used methods for measuring customer value: a multi-setting empirical study. Journal of the Academy of Marketing Science. https://doi.org/10.1007/s11747-013-0363-4
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
