CoChat
Sign Up
Cited by 46Service and Product InnovationCustomer Service Quality and LoyaltyDigital Marketing and Social Media

The DOI matches its Crossref record; the references it cites are not checked yet.

Designing for mobile value co-creation—the case of travel counselling

Open access
Schmidt-Rauch, Susanne, Schwabe, Gerhard·2014·Electronic Markets
DOI 10.1007/s12525-013-0124-8
Open this paper in CoChat — free accountOpen PDF

Overview

Integrity signals

Registry

Crossref · 10.1007/s12525-013-0124-8

Cites

Statistics

Recomputing p-values needs the paper’s full text.

Verification

Claims the paper makes

We couldn’t retrieve this paper’s full text, so its claims and self-check weren’t run. The registry and citation checks still apply.

Claims other papers make about this one

Each is checked against this paper’s own text: does it say what the citing paper says it does?

  • Literature in open innovation, service-dominant-logic and service science provides theoretical underpinnings for management approaches that firms can adopt to identify, address and exploit opportunities, challenges and affordances of smart tourism and to re-define their business models and sustain competitiveness.

    “Literature in the fields of open innovation, service-dominant-logic (SDL) and service science provides the theoretical underpinnings for management approaches that firms can adopt to identify, address and exploit the opportunities, challenges and affordances of smart tourism and to re-define their business models and sustain competitiveness (Schmidt_Rauch and Schwabe 2014).”

    From Smart tourism: foundations and developments (2015) · cites this paper as Schmidt_Rauch and Schwabe 2014

  • Mobile technology is important for co-creation in the smart tourism ecosystem, opening up communication channels and allowing for a shared representation of the solution space in situ.

    “Schmidt-Rauch and Schwabe (2014) discuss the importance of mobile technology for co-creation in the smart tourism ecosystem, proposing that it opens up communication channels and allows for a shared representation of the solution space in situ.”

    From Smart tourism: foundations and developments (2015) · cites this paper as Schmidt-Rauch and Schwabe (2014)

Citations

The citation lists haven’t been fetched yet

References 59 · Cited by 46

Research works printed but not linked: 49

  1. Abowd, G. D., Atkeson, C. G., Hong, J., Long, S., Kooper, R., & Pinkerton, M. (1997). Cyberguide: a mobile context-aware tour guide. Wireless Networks, 3(5), 421–433. · DOI
  2. Anckar, B. (2003). Consumer intentions in terms of electronic travel distribution: implications for future market structures. e-Service Journal, 2(2), 68–86. · DOI
  3. Anckar, B., & D’Incau, D. (2002). Value-added services in mobile commerce: An analytical framework and empirical findings from a National Consumer Survey. Proceedings of the 35th HICSS. · DOI
  4. Baus, J., Kray, C., & Cheverst, K. (2004). A survey of map-based mobile guides. In L. Meng et al. (Eds.), Map-based mobile services—theories, methods, and implementations. Berlin: Springer.
  5. Beer, T., Fuchs, M., Höpken, W., Rasinger, J. & Werthner, H. (2007). CAIPS: A context-aware information push service in tourism. Inf. and Comm. Tech. in Tourism (pp. 129–140). Springer. · DOI
  6. Bitner, M. J., Brown, S. W., & Meuter, M. L. (2000). Technology infusion in service encounters. Journal of the Academy of Marketing Science, 28(1), 138–149. · DOI
  7. Brown, B., & Chalmers, M. (2003). Tourism and mobile technology. Proceedings of ECSCW ’03 (pp. 335–354). Norwell, MA: Kluwer Academic Publishers.
  8. Buhalis, D., & Licata, M. C. (2002). The future eTourism intermediaries. Tourism Management, 23(3), 207–220. · DOI
  9. Buriano, L. (2006). Exploiting social context information in context-aware mobile tourism guides. Proc. of Mobile Guide 2006.
  10. Carlsson, C., Walden, P., & Yang, F. (2008). Travel MoCo—a mobile community service for tourists (2008). ICMB ‘08–7th international conference on mobile business (pp. 49–58).
  11. Cheverst, K., Davies, N., Mitchell, K., Friday, A., & Efstratiou, C. (2000). Developing a context-aware electronic tourist guide: Some issues and experiences. In Proceedings of the SIGCHI conference on human factors in computing systems (CHI ’00) (pp. 17–24) New York, NY, USA: ACM.
  12. Cook, L. S., Bowen, D. E., Chase, R. B., Dasu, S., Stewart, D. M., & Tansik, D. A. (2002). Human issues in service design. Journal of Operations Management, 20(2), 159–174. · DOI
  13. Eisenhardt, K. M. (1989). Agency theory: an assessment and review. Academy of Management Review, 14(1), 57–74. · DOI · Paper page
  14. Fesenmaier, D. R., Ricci, F., Schaumlechner, E., Wöber, K., & Zanella, C. (2003). DieToRecs: Travel advisory for multiple decision styles. Information and communication technologies in tourism (pp. 232–241). NY: Springer.
  15. Geven, A., Sefelin, R., Höller, N., Tscheligi, M., & Mayer, M. (2008). Always-on information—services and applications on the mobile desktop. Proc. of Mobile HCI’08. Amsterdam, The Netherlands.
  16. Giaglis, G. M., Klein, S., & O’Keefe, R. (1999). Disintermediation, reintermediation, or cybermediation? The future of intermediaries in electronic marketplaces. Proc. of 12th Bled (pp. 389–407). Slovenia: Bled.
  17. Gould, J. D., & Lewis, C. (1985). Designing for usability: key principles and what designers think. Communications of the ACM, 28(3), 300–311. · DOI
  18. Gregor, S., & Jones, D. (2007). The anatomy of a design theory. Journal of the Association for Information Systems, 8(5), 312–335. · DOI
  19. Grun, C., Werthner, H., Proll, B., Retschitzegger, W., & Schwinger, W. (2008). Assisting tourists on the move—an evaluation of mobile tourist guides. ICMB ’08. 7th Int’l conference on mobile business (pp.171–180). · DOI
  20. Hassenzahl, M. (2010). Experience design. Technology for all the right reasons. New York: Morgan Claypool. · DOI
  21. Hassenzahl, M., Burmester, M., & Koller, F. (2003). Attrakdiff: Ein Fragebogen zur Messung wahrgenommener hedonischer und pragmatischer Qualität. Proc. of Mensch & Computer 2003 (pp. 187–196). · DOI · Paper page
  22. Hinze, A., Voisard, A., & George Buchanan, G. (2009). TIP: personalizing information delivery in a tourist information system. Journal of Information Technology & Tourism, 11(3), 247–264. · DOI
  23. Höpken, W., Fuchs, M., Zanker, M., & Beer, T. (2010). Context-based adaptation of mobile applications in tourism. Journal of Information Technology & Tourism, 12(2), 175–195. · DOI · Paper page
  24. HyunJeong, K., & Schliesser, J. (2007). Adaptation of storytelling to mobile information service for a site- specific cultural and historical tour. Journal of Information Technology & Tourism, 9(3/4), 195–210.
  25. Kenteris, M., Gavalas, D., & Economou, D. (2009). An innovative mobile electronic tourist guide application. Personal and Ubiquitous Computing, 13(2), 103–118. · DOI
  26. Koskela, H. (2002). Customer satisfaction and loyality in after sales service: Modes of care in telecommunications systems delivery. Doctoral thesis, University of Helsinki, Finnland.
  27. Kramer, R., Modsching, M., ten Hagen, K., & Gretzel, U. (2007). Behavioural impacts of mobile tour guides. Information and communication technologies in tourism 2007 (pp. 109–118) NY: Springer.
  28. Küpper, A. (2005). Location-based services: Fundamentals and operation. Hoboken: John Wiley. · DOI
  29. Lexhagen, M. (2005). The importance of value-added services to support the customer search and purchase process on travel websites. Information Technology & Tourism, 7(2), 119–135. · DOI
  30. Meschtscherjakov, A. (2009). Mobile attachment—Emotional attachment towards mobile devices and services. Proc. of Mobile HCI’09, Bonn, Germany.
  31. Nhat Nguyen, Q., Cavada, D., & Ricci, F. (2003). Trip@dvice—Mobile extension of a case-based travel recommender system. 2nd International Conference on Mobile Business, ICMB ’03.
  32. Noble, J., & Weir, C. (2001). Small memory software: Patterns for systems with limited memory. Boston, Massachusetts: Addison-Wesley.
  33. Novak, J. (2009). Mine, yours…ours? Designing for principal-agent collaboration in interactive value creation, Proc. of WI Conf. 2009, Vienna, Austria.
  34. Novak, J., & Schmidt, S. (2009). When joy matters: The importance of hedonic stimulation in collocated collaboration with large-displays. Proc. of INTERACT 2009. · DOI
  35. Novak, J., & Schwabe, G. (2009). Designing for reintermediation in the brick-and-mortar world: towards the travel agency of the future. Electronic Markets, 19(1), 15–29. · DOI
  36. Nussbaumer, P., & Matter, I. (2011). What you see is what you (Can) get? Designing for process transparency in financial advisory encounters. Proc. of interact 2011. · DOI
  37. Pospischil, G., Umlauft, M., & Michlmayr, E. (2002). Designing LoL@, a mobile tourist guide for UMTS. Human computer interaction with mobile devices (pp. 97–99). Lecture Notes in Computer Science, 2411/2002. · DOI
  38. Ricci, F., & Werthner, H. (2002). Case-based querying for travel planning recommendation. Inf. Techn. and Tourism (pp. 215–226).
  39. Rosson, M. B., & Carroll, J. M. (2002). Usability engineering: scenario-based development of human-computer interaction. San Francisco: Morgan Kaufmann.
  40. Schmidt-Rauch, S., and Nussbaumer, P. (2011). Putting value co-creation into practice: A case for advisory support. Proc. of ECIS 2011.
  41. Schmidt-Rauch, S., & Schwabe, G. (2011). From telesales to tele-advisory in travel agencies: Business problems, generic design goals and requirements. Transactions on Management Information Systems, 2(3). · DOI
  42. Srinivasan, S., Anderson, R., & Ponnavolu, K. (2002). Customer loyalty in e-commerce: an exploration of its antecedents and consequences. Journal of Retailing, 78, 41–50. · DOI
  43. Stebbins, R. (2001). Exploratory research in the social sciences. Thousand Oaks, california: Sage Publications, Inc. · DOI · Paper page
  44. ten Hagen, K., Modsching, M., & Kramer, R. (2005). A location aware mobile tourist guide selecting and interpreting sights and services by context matching. Proceedings of MobiQuitous 2005 (pp. 293–301). · DOI
  45. Umlauft, M., et al. (2003). LoL@, a mobile tourist guide for UMTS. Information Technology and Tourism, 5, 151–164. · DOI
  46. Vargo, S. L., & Lusch, R. (2004). Evolving to a new dominant logic for marketing. Journal of Marketing, 68, 1–17. · DOI · Paper page
  47. Venkatesh, V., Ramesh, V., & Massey, A. P. (2003a). Understanding usability in mobile commerce. Communications of the ACM, 46(12), 53–56. · DOI
  48. Venkatesh, V., Morris, M. G., Davis, G. B., & Davis, F. D. (2003b). User acceptance of information technology: toward a unified view. MIS Quarterly, 27(3), 425–478. · DOI · Paper page
  49. Yueh, Y. T. F., Chiu, D. K. W., & Hofling Leung, Hung, P. C. K. (2007). A virtual travel agent system for M-tourism with semantic web service based design and implementation. Proceedings of AINA ’07 (pp. 142–149). · DOI

Metadata

Authors
Schmidt-Rauch, S., & Schwabe, G.
Affiliations
University of Zurich (CH)
Corresponding author
Schwabe, Gerhard
ORCID
Schwabe, Gerhard
Venue
Electronic Markets
Publisher
Springer Science and Business Media LLC
Published
2013-03-02
Volume
24
Issue
1
Pages
5-17
ISSN
  • 1019-6781 (ISSN-L)
  • 1422-8890
DOI
10.1007/s12525-013-0124-8
OpenAlex
W2037917442
Cited by
46
References
59
Citations by year
2026: 1 · 2025: 2 · 2023: 4 · 2022: 3 · 2021: 3 · 2020: 9 · 2019: 7 · 2017: 5 · 2016: 4 · 2015: 5 · 2014: 3
FWCI
11.89
Type
journal article
Language
en
Open access
Licence
Locations
  • Electronic Markets (publishedVersion)
  • Zurich Open Repository and Archive (University of Zurich) (acceptedVersion, other-oa)
  • reroDoc Digital Library (submittedVersion)
  • Zurich Open Repository and Archive (University of Zurich) (submittedVersion, other-oa)
  • Zurich Open Repository and Archive (University of Zurich)
Topics
  • Social Sciences › Business, Management and Accounting › Marketing › Service and Product Innovation
  • Social Sciences › Business, Management and Accounting › Marketing › Customer Service Quality and Loyalty
  • Social Sciences › Business, Management and Accounting › Marketing › Digital Marketing and Social Media
Keywords
value co-creation, mobile services, travel agencies, service design, customer retention, customer loyalty, customer-firm interaction, sales channels

About these checks

Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.

Statistics and arithmetic are recomputed, not judged.

Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.

What counts as a claim ›How we measure confidence ›How we check this ›

Are you an author, or do you see a problem with this page? Request a review