Predicting happiness: user interactions and sentiment analysis in an online travel forum
Open accessAbstract
Web sources of tourism services provide valuable resources of knowledge not only for the travellers but also for the companies. Tourism operators are increasingly aware that user related data should be regarded as an important asset. Furthermore, as data is permanently generated and always available, the landscape of empirical research is changing. In this paper, user activities and interactions in the tourism domain are analysed. In particular, the emotions of the users regarding their forthcoming trips are studied with the objective to characterize interdependencies between them. Social network analysis is applied to examine interactions between the users. To capture their emotions, text mining techniques and sentiment analysis are applied to construct a measure, which is based on free-text comments in a travel forum. The experimental outcome provides some evidence that the network has an effect on the sentiment of the users.
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Travel is one of the dominant topics on social media, for example on Facebook and Twitter.
“In addition, travel is one of the dominant topics on social media, for example on Facebook and Twitter (Neidhardt et al., 2017;Travelmail Reporter, 2013).”
From Sentiment Analysis in Tourism: Capitalizing on Big Data (2019) · cites this paper as Neidhardt et al., 2017
Travelers have access to online platforms to provide feedback and make recommendations for other travellers.
“Travelers have access to online platforms to provide feedback and make recommendations for other travellers (Neidhardt et al., 2017;Yang et al., 2017;Ye et al., 2009).”
From Sentiment Analysis in Tourism: Capitalizing on Big Data (2019) · cites this paper as Neidhardt et al., 2017
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- Authors
- Neidhardt, J., Rümmele, N., & Werthner, H.
- Affiliations
- TU Wien (AT)
- Corresponding author
- Neidhardt, Julia
- Venue
- Information Technology & Tourism
- Published
- 2017-03
- Volume
- 17
- Issue
- 1
- Pages
- 101-119
- ISSN
- 1098-3058 (ISSN-L)
- 1943-4294
- OpenAlex
- W2594913822
- Cited by
- 61
- References
- 42
- Citations by year
- 2026: 3 · 2025: 6 · 2024: 1 · 2023: 8 · 2022: 9 · 2021: 11 · 2020: 12 · 2019: 7 · 2018: 1 · 2017: 3
- FWCI
- 3.75
- Type
- journal article
- Language
- en
- Open access
- hybrid
- doi.org
- Locations
- Information Technology & Tourism (publishedVersion, cc-by)
- reposiTUm (TU Wien) (submittedVersion, cc-by)
- RePEc: Research Papers in Economics (submittedVersion)
- reposiTUm (TU Wien) (submittedVersion)
- Funders
- Technische Universität Wien
- Topics
- Physical Sciences › Computer Science › Artificial Intelligence › Sentiment Analysis and Opinion Mining
- Social Sciences › Sociology and Political Science › Digital Marketing and Social Media
- Social Sciences › Sociology and Political Science › Diverse Aspects of Tourism Research
- Keywords
- user interaction, sentiment analysis, user emotions, happiness prediction, social network analysis, text mining, free-text comments, tour operators, user-generated content
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