The DOI matches its Crossref record; 1 of the 1 references it cites were found in a registry or an index.
Conjoint measurement experiment of consumer complaining behavior
Overview
Integrity signals
Registry
Cites
Statistics
Verification
Claims the paper makes
Claims other papers make about this one
Each is checked against this paper’s own text: does it say what the citing paper says it does?
Past research has operationalized voice as the willingness of a customer to air his or her complaint to a firm.
“Past research has operationalized voice as the willingness of a customer to air his or her complaint to a firm (e.g., Didow and Barksdale 1982;Goodwin and Ross 1992;Sparks and McColl-Kennedy 2001).”
From Recovery Voice and Satisfaction After Service Failure: An Experimental Investigation of Mediating and Moderating Factors (2007) · cites this paper as Didow and Barksdale 1982
Citations
Cites
The Discovery of Grounded Theory: Strategies for Qualitative Research
Glaser, B. G., & Strauss, A. L. (2017) · Aldine (Routledge reprint) · doi:10.4324/9780203793206 · Cited by 25,789
Flagged first, then by citations
Research works printed but not linked: 6
- Acito, 1980, Evaluation of Conjoint Analysis Results: A Comparison of Methods, J. Marketing Res., 17, 106, 10.2307/3151124 · DOI
- Andreasen, 1977, Consumer Complain—Does Business Respond?, Harvard Bus. Rev., 55, 90
- Arndt, 1980, Consumer Complaining as a Part of Macromarketing Communication Process: A Review of the Literature, 137
- Green, 1971, Conjoint Measurement for Quantifying Judgemental Data, J. Marketing Res., 8, 355, 10.2307/3149575 · DOI
- Green, 1978, Conjoint Analysis in Consumer Research: Issues and Outlook, J. Consumer Res., 5, 103, 10.1086/208721 · DOI
- Kruskal, 1965, Analysis of Factorial Experiments by Estimating Monotone Transformations of the Data, J. Royal Statistical Society, Series B, 27, 251, 10.1111/j.2517-6161.1965.tb01492.x · DOI
Cited by
Sorted by citations
Karande, K., Magnini, V. P., & Tam, L. (2007) · Journal of Service Research · doi:10.1177/1094670507309607 · Cited by 176
Metadata
- Authors
- Didow, N. M., & Barksdale, H. C.
- Corresponding author
- Didow, Nicholas M.
- Venue
- Journal of Business Research
- Publisher
- Elsevier BV
- Published
- 1982-12
- Volume
- 10
- Issue
- 4
- Pages
- 419-429
- ISSN
- 0148-2963 (ISSN-L)
- OpenAlex
- W2014464187
- Cited by
- 13
- References
- 1
- Citations by year
- 2024: 1 · 2020: 1 · 2016: 1 · 2013: 1
- FWCI
- 2.25
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- Journal of Business Research (publishedVersion)
- RePEc: Research Papers in Economics (submittedVersion)
- Topics
- Social Sciences › Business, Management and Accounting › Marketing › Customer Service Quality and Loyalty
- Social Sciences › Business, Management and Accounting › Marketing › Consumer Behavior and Marketing Influence
- Social Sciences › Business, Management and Accounting › Marketing › Consumer Market Behavior and Pricing
- Keywords
- customer complaints, purchase price, social risk, consumer voice, conjoint measurement
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