The DOI matches its Crossref record; 3 of the 3 references it cites were found in a registry or an index.
Psychosocial work environment in human service organizations: A conceptual analysis and development of the demand-control model
Open accessAbstract
This paper concerns two models that were introduced in two different research domains during the 1970's. The first model regards human service organizations (HSO) as a specific type of organization. The second model, the demand-control model (DC model), concerns the joint effects of job demands and job control on worker health. In the HSO model, there are analyses of the content of jobs, considering the specific characteristics of HSOs, but little is said about the health effects of such work. Those effects stand in focus in the demand-control model. The aim of this paper is to analyze the relevance of the DC model for human service organizations. The paper argues that the object of human service work-the client relation-makes a difference for demand and control in the job. Demand is analyzed into work load, emotional demands and role conflict. Control is divided into administrative control, outcome control, choice of skills, closeness of supervision, control within and over a situation and ideological control. The conclusion is that in applications on HSOs, the basic concepts of the DC model must be developed.
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Citations
Cites
Job Demands, Job Decision Latitude, and Mental Strain: Implications for Job Redesign
Karasek, R. A. (1979) · Administrative Science Quarterly · doi:10.2307/2392498 · Cited by 12,597
Street-Level Bureaucracy: Dilemmas of the Individual in Public Services
Lipsky, M. (1981) · Michigan Law Review · doi:10.2307/1288305 · Cited by 8,981
Lack of method variance in self-reported affect and perceptions at work: reality or artifact?
Williams, L. J., Cote, J. A., & Buckley, M. R. (1989) · Journal of Applied Psychology · doi:10.1037/0021-9010.74.3.462 · Cited by 1,616
Cited by
Link, B. G., & Phelan, J. C. (2013) · Handbooks of Sociology and Social Research · doi:10.1007/978-94-007-4276-5_25 · Cited by 269
Metadata
- Authors
- Söderfeldt, B., Söderfeldt, M., Muntaner, C., O'Campo, P., Warg, L.-E., & Ohlson, C.-G.
- Venue
- Social Science & Medicine
- Publisher
- Elsevier BV
- Published
- 1996-05
- Volume
- 42
- Issue
- 9
- Pages
- 1217-1226
- ISSN
- 0277-9536 (ISSN-L)
- OpenAlex
- W2064473634
- Cited by
- 176
- References
- 3
- FWCI
- 11.29
- Type
- journal article
- Language
- en
- Open access
- hybrid
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- CoChat. (2026). Citation check: Psychosocial work environment in human service organizations: A conceptual analysis and development of the demand-control model. https://app.cochat.ai/papers/10.1016/0277-9536(95)00231-6
- The paper
- Söderfeldt, B., Söderfeldt, M., Muntaner, C., O'Campo, P., Warg, L.-E., & Ohlson, C.-G. (1996). Psychosocial work environment in human service organizations: A conceptual analysis and development of the demand-control model. Social Science & Medicine. https://doi.org/10.1016/0277-9536(95)00231-6
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
