Street-Level Bureaucracy: Dilemmas of the Individual in Public Services
Open accessAbstract
The critical role of street-level bureaucrats -- Street-level bureaucrats as policy makers -- The problem of resources -- Goals and performance measures -- Relations with clients -- Advocacy and alienation in street-level work -- Rationing services : limitation of access and demand -- Rationing services : inequality in administration -- Controlling clients and the work situation -- The client-processing mentality -- The assault on human services : bureaucratic control, accountability, and the fiscal crisis -- The broader context of bureaucratic relations -- Support for human services : notes for reform and reconstruction -- On managing street-level bureaucracy.
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- Authors
- Lipsky, M.
- Corresponding author
- Lipsky, Michael
- Venue
- Michigan Law Review
- Publisher
- JSTOR
- Published
- 1981-03
- Volume
- 79
- Issue
- 4
- Pages
- 811
- ISSN
- 0026-2234 (ISSN-L)
- OpenAlex
- W2058869603
- Cited by
- 8,981
- References
- 0
- Citations by year
- 2026: 126 · 2025: 414 · 2024: 492 · 2023: 496 · 2022: 597 · 2021: 628 · 2020: 670 · 2019: 601 · 2018: 458 · 2017: 407 · 2016: 410 · 2015: 403 · 2014: 419 · 2013: 335 · 2012: 314
- FWCI
- 67.37
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- Language
- en
- Open access
- green
- www.gbv.de
- Locations
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- Ethics
- Topics
- Social Sciences › Public Administration › Public Policy and Administration Research
- Social Sciences › Political Science and International Relations › Public Administration and Governance
- Social Sciences › Political Science and International Relations › Social Policy and Reform Studies
- Keywords
- street-level bureaucracy, public service delivery, human services, bureaucratic control, customer relationships, access to public services, bureaucratic accountability, fiscal crisis, public policy implementation, service delivery reform
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