The DOI matches its Crossref record; 8 of the 8 references it cites were found in a registry or an index.
A systematic literature review on intelligent automation: Aligning concepts from theory, practice, and future perspectives
Open accessAbstract
with the presence of context-aware data, uncertainty and customer preferences. This sophisticated review attempts to deliver the relevant research directions and applications from the selected literature to the readers and address the key contributions of the selected literature, IA ’ s benefits, implementation considerations, challenges and potential IA applications to foster the relevant research development in the domain.
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Citations
Cites
Design and application of Internet of things-based warehouse management system for smart logistics
Lee, C. K. M., Lv, Y., Ng, K. K. H., Ho, W., & Choy, K. L. (2018) · International Journal of Production Research · doi:10.1080/00207543.2017.1394592 · Cited by 431 · cited 2×
“The digitalised manufacturing and industrial processes can also integrate with CPS to achieve a high level of interoperable visibility of the performance of all the processes in a real-time manner [12,130].”
BackgroundSelf-citationAutonomous agents modelling other agents: A comprehensive survey and open problems
Albrecht, S. V., & Stone, P. (2018) · Artificial Intelligence · doi:10.1016/j.artint.2018.01.002 · Cited by 417
A survey of smart product-service systems: Key aspects, challenges and future perspectives
Zheng, P., Wang, Z., Chen, C.-H., & Pheng Khoo, L. (2019) · Advanced Engineering Informatics · doi:10.1016/j.aei.2019.100973 · Cited by 377
Self-citationCoombs, C., Hislop, D., Taneva, S. K., & Barnard, S. (2020) · The Journal of Strategic Information Systems · doi:10.1016/j.jsis.2020.101600 · Cited by 301 · cited 5×
“RPA is a well-developed technology, and various commercial products can be seen that aim to mimic routine tasks by humans in business process management, which improves agility and ease of compliance management or shorten the administration process in an organisation [76,78,79].”
BackgroundMethodInfluentialA Berkeley View of Systems Challenges for AI
Stoica, I., Song, D., Popa, R. A., Patterson, D., Mahoney, M. W., Katz, R., Joseph, A. D., Jordan, M., Hellerstein, J. M., Gonzalez, J. E., et al. (2017) · arXiv · doi:10.48550/arxiv.1712.05855 · Cited by 171
Value positions viewed through the lens of automated decision-making: The case of social services
Ranerup, A., & Henriksen, H. Z. (2019) · Government Information Quarterly · doi:10.1016/j.giq.2019.05.004 · Cited by 169
Text-mining building maintenance work orders for component fault frequency
Gunay, H. B., Shen, W., & Yang, C. (2019) · Building Research & Information · doi:10.1080/09613218.2018.1459004 · Cited by 112 · cited 1×
“Furthermore, fault diagnosis is a complex, nonstationary, nonlinear time-series decision under mixed abundant background noise and environment factors [98,104,105].”
BackgroundA Review of Emotion-Aware Systems for e-Learning in Virtual Environments
Feidakis, M. (2016) · Formative Assessment, Learning Data Analytics and Gamification · doi:10.1016/b978-0-12-803637-2.00011-7 · Cited by 54
Cited by
Camilleri, M. A. (2024) · Expert Systems · doi:10.1111/exsy.13406 · Cited by 331
Hangl, J., Behrens, V. J., & Krause, S. (2022) · Logistics · doi:10.3390/logistics6030063 · Cited by 63
Jalil, M. F., Lynch, P., Marikan, D. A. B. A., & Isa, A. H. B. M. (2025) · AI & SOCIETY · doi:10.1007/s00146-024-01969-1 · Cited by 33
Alami, J., El Iskandarani, M., & Riggs, S. L. (2025) · Human Factors: The Journal of the Human Factors and Ergonomics Society · doi:10.1177/00187208251323478 · Cited by 9
Metadata
- Authors
- Ng, K. K. H., Chen, C.-H., Lee, C. K. M., Jiao, J. (., & Yang, Z.-X.
- Venue
- Advanced Engineering Informatics
- Publisher
- Elsevier BV
- Published
- 2021-01
- Volume
- 47
- Pages
- 101246
- ISSN
- 1474-0346 (ISSN-L)
- OpenAlex
- W3119379445
- Cited by
- 261
- References
- 8
- FWCI
- 4.19
- Type
- journal article
- Language
- en
- Open access
- green
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- CoChat. (2026). Citation check: A systematic literature review on intelligent automation: Aligning concepts from theory, practice, and future perspectives. https://app.cochat.ai/papers/10.1016/j.aei.2021.101246
- The paper
- Ng, K. K. H., Chen, C.-H., Lee, C. K. M., Jiao, J. (., & Yang, Z.-X. (2021). A systematic literature review on intelligent automation: Aligning concepts from theory, practice, and future perspectives. Advanced Engineering Informatics. https://doi.org/10.1016/j.aei.2021.101246
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
