The DOI matches its Crossref record; 14 of the 14 references it cites were found in a registry or an index.
A review of research into automation in tourism: Launching the Annals of Tourism Research Curated Collection on Artificial Intelligence and Robotics in Tourism
Abstract
Abstract Driven by the advancements in artificial intelligence (AI) and its related technologies, the application of intelligent automation in travel and tourism is expected to increase in the future. This paper unpacks the need to shape an automated future of tourism as a social phenomenon and an economic activity, hence contributes to theory and practice by providing directions for future research in this area. Four research priorities are suggested: designing beneficial AI, facilitating adoption, assessing the impacts of intelligent automation, and creating a sustainable future with artificial intelligence. Research in these areas will allow for a systematic knowledge production that reflects a concerted effort from the scientific community to ensuring the beneficial applications of intelligent automation in tourism. The article also launches the Annals of Tourism Research Curated Collection on Artificial Intelligence and Robotics. The Collection contains all past articles published in Annals of Tourism Research on the topic, and continues to grow as new articles are added.
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Cited by
Adoption of AI-based chatbots for hospitality and tourism
Pillai, R., & Sivathanu, B. (2020) · International Journal of Contemporary Hospitality Management · doi:10.1108/ijchm-04-2020-0259 · Cited by 986
From high-touch to high-tech: COVID-19 drives robotics adoption
Zeng, Z., Chen, P.-J., & Lew, A. A. (2020) · Tourism Geographies · doi:10.1080/14616688.2020.1762118 · Cited by 602
Preference for robot service or human service in hotels? Impacts of the COVID-19 pandemic
Kim, S. (., Kim, J., Badu-Baiden, F., Giroux, M., & Choi, Y. (2021) · International Journal of Hospitality Management · doi:10.1016/j.ijhm.2020.102795 · Cited by 567
Voice assistants in hospitality: using artificial intelligence for customer service
Buhalis, D., & Moldavska, I. (2022) · Journal of Hospitality and Tourism Technology · doi:10.1108/jhtt-03-2021-0104 · Cited by 281
Hotel managers’ perceptions towards the use of robots: A mixed-methods approach
Ivanov, S., Seyitoğlu, F., & Markova, M. (2020) · Information Technology & Tourism · doi:10.1007/s40558-020-00187-x · Cited by 243
Metadata
- Authors
- Tussyadiah, I.
- Venue
- Annals of Tourism Research
- Publisher
- Elsevier BV
- Published
- 2020-03
- Volume
- 81
- Pages
- 102883
- ISSN
- 0160-7383 (ISSN-L)
- OpenAlex
- W3006615433
- Cited by
- 1,033
- References
- 14
- FWCI
- 36.56
- Type
- journal article
- Language
- en
- Open access
- closed
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- Tussyadiah, I. (2020). A review of research into automation in tourism: Launching the Annals of Tourism Research Curated Collection on Artificial Intelligence and Robotics in Tourism. Annals of Tourism Research. https://doi.org/10.1016/j.annals.2020.102883
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Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
