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Cited by 567

The DOI matches its Crossref record; 105 of the 105 references it cites were found in a registry or an index.

Preference for robot service or human service in hotels? Impacts of the COVID-19 pandemic

Open access
Kim, Seongseop (Sam), Kim, Jungkeun, Badu-Baiden, Frank, Giroux, Marilyn, Choi, Youngjoon·2021·International Journal of Hospitality Management
DOI 10.1016/j.ijhm.2020.102795
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Abstract

Robots and artificial intelligence (AI) technologies are becoming more prominent in the tourism industry. Nowadays, consumers are faced with multiple options involving both human and robot interactions. A series of experimental studies were implemented. Four experiments demonstrated that consumers had a more positive attitude toward robot-staffed (vs. human-staffed) hotels when COVID-19 was salient. The results were different from previous studies, which were conducted before the COVID-19 pandemic. Since the moderating role of perceived threat in consumers’ preference for robot-staffed hotels was significant, the respondents’ preference was attributed to the global health crisis. This research provides a number of theoretical and managerial implications by improving the understanding of technology acceptance during a health crisis.

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Crossref · 10.1016/j.ijhm.2020.102795

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Metadata

Authors
Kim, S. (., Kim, J., Badu-Baiden, F., Giroux, M., & Choi, Y.
Venue
International Journal of Hospitality Management
Publisher
Elsevier BV
Published
2021-02
Volume
93
Pages
102795
ISSN
0278-4319 (ISSN-L)
DOI
10.1016/j.ijhm.2020.102795
OpenAlex
W3113167478
Cited by
567
References
105
FWCI
31.82
Type
journal article
Language
en
Open access
green

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CoChat. (2026). Citation check: Preference for robot service or human service in hotels? Impacts of the COVID-19 pandemic. https://app.cochat.ai/papers/10.1016/j.ijhm.2020.102795
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Kim, S. (., Kim, J., Badu-Baiden, F., Giroux, M., & Choi, Y. (2021). Preference for robot service or human service in hotels? Impacts of the COVID-19 pandemic. International Journal of Hospitality Management. https://doi.org/10.1016/j.ijhm.2020.102795

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Bibliographic data: Semantic Scholar, OpenAlex, Crossref.

Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).

Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.