The DOI matches its Crossref record; 62 of the 62 references it cites were found in a registry or an index.
Affordances for tourism service design
Abstract
This paper argues that the concept of affordance, which captures the relations between one's abilities and the properties of one's environment, can help in aligning the elements of a tourism service with intended service experiences. We start with a general review of its conceptual basis in ecological psychology and design research, and then elaborate on the concept's potential applications in the context of tourism service design. The application of an affordance-centred framework is illustrated through a case study which examined a group of tourists with and without visual impairment on a holiday to an international destination. Finally, we offer four propositions to guide the use of the affordance concept in tourism service design.
Overview
The claims and statistics of this paper haven’t been checked yet.
Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.
Integrity signals
Registry
Cites
Statistics
Verification
Claims the paper makes
The claims and statistics of this paper haven’t been checked yet.
Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.
Self-check
Percentages, sums and reported differences re-computed from the paper’s own numbers.
The self-check needs the paper’s full text.
Citations
Cites
The Ecological Approach to Visual Perception
Bornstein, M. H., & Gibson, J. J. (1980) · The Journal of Aesthetics and Art Criticism · doi:10.2307/429816 · Cited by 22,935
Evolving to a New Dominant Logic for Marketing
Vargo, S. L., & Lusch, R. F. (2004) · Journal of Marketing · doi:10.1509/jmkg.68.1.1.24036 · Cited by 14,779
The Ecological Approach to Visual Perception: Classic Edition
Gibson, J. J. (2014) · doi:10.4324/9781315740218 · Cited by 12,132
Servicescapes: The Impact of Physical Surroundings on Customers and Employees
Bitner, M. J. (1992) · Journal of Marketing · doi:10.2307/1252042 · Cited by 7,271
The Psychology of Everyday Things
Massaro, D. W., & Norman, D. A. (1990) · The American Journal of Psychology · doi:10.2307/1423268 · Cited by 3,466
The experience economy: work is theatre & every business a stage
(1999) · Choice Reviews Online · doi:10.5860/choice.37-2254 · Cited by 2,692
The Meaning of Things: Domestic Symbols and the Self
Csíkszentmihályi, M., & Halton, E. (1981) · Cambridge University Press eBooks · doi:10.1017/cbo9781139167611 · Cited by 2,627
Toward a second-person neuroscience
Schilbach, L., Timmermans, B., Reddy, V., Costall, A., Bente, G., Schlicht, T., & Vogeley, K. (2013) · Behavioral and Brain Sciences · doi:10.1017/s0140525x12000660 · Cited by 1,510
An Outline of a Theory of Affordances
Chemero, A. (2003) · Ecological Psychology · doi:10.1207/s15326969eco1502_5 · Cited by 1,295
Service Blueprinting: A Practical Technique for Service Innovation
Bitner, M. J., Ostrom, A. L., & Morgan, F. N. (2008) · California Management Review · doi:10.2307/41166446 · Cited by 1,194
Research works printed but not linked: 1
- Costall, 1997, The meaning of things, Social Analysis: The International Journal of Anthropology, 41, 76
Metadata
- Authors
- Tomej, K., & Xiang, Z.
- Venue
- Annals of Tourism Research
- Publisher
- Elsevier BV
- Published
- 2020-11
- Volume
- 85
- Pages
- 103029
- ISSN
- 0160-7383
- Cited by
- 57
- References
- 62
- Language
- en
- Licence
- www.elsevier.com/tdm/userlicense/1.0/ (tdm)
- www.elsevier.com/legal/tdmrep-license (tdm)
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
What counts as a claim ›How we measure confidence ›How we check this ›
Are you an author, or do you see a problem with this page? Request a review
How to cite
Cite CoChat for the checks on this page, and the paper for its own findings.
- This page
- CoChat. (2026). Citation check: Affordances for tourism service design. https://app.cochat.ai/papers/10.1016/j.annals.2020.103029
- The paper
- Tomej, K., & Xiang, Z. (2020). Affordances for tourism service design. Annals of Tourism Research. https://doi.org/10.1016/j.annals.2020.103029
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.