Investigating users’ intuitive interaction with complex artefacts
Abstract
This paper examines the role of intuition in the way that people operate unfamiliar devices. Intuition is a type of cognitive processing that is often non-conscious and utilises stored experiential knowledge. Intuitive interaction involves the use of knowledge gained from other products and/or experiences. Two initial experimental studies revealed that prior exposure to products employing similar features helped participants to complete set tasks more quickly and intuitively, and that familiar features were intuitively used more often than unfamiliar ones. A third experiment confirmed that performance is affected by a person's level of familiarity with similar technologies, and also revealed that appearance (shape, size and labelling of features) seems to be the variable that most affects time spent on a task and intuitive uses during that time. Age also seems to have an effect. These results and their implications are discussed.
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Prior experience and familiarity have been identified as the main factors for intuitive use.
“Over the past years this definition has been supported by several experimental designs (Blackler et al., 2010b;Hurtienne and Blessing, 2007;Naumann et al., 2007) where prior experience and familiarity have been identified as the main factors for intuitive use.”
From Intuitive Learnability of Touch Gestures for Technology-Naive Older Adults (2015) · cites this paper as Blackler et al., 2010b
An intuitive technological product normally requires minimal learning because it is contingent on the user's prior experience and familiarity with the technology.
“An intuitive technological product normally requires minimal learning as it should be contingent on the user's prior experience and familiarity with the technology (Blackler et al., 2010b).”
From Intuitive Learnability of Touch Gestures for Technology-Naive Older Adults (2015) · cites this paper as Blackler et al., 2010b
Cites
Rasmussen, J. (1983) · IEEE Transactions on Systems, Man, and Cybernetics · doi:10.1109/tsmc.1983.6313160 · Cited by 3,434 · see citing works
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The design with intent method: A design tool for influencing user behaviour
Lockton, D., Harrison, D., & Stanton, N. A. (2010) · Applied Ergonomics · doi:10.1016/j.apergo.2009.09.001 · Cited by 419 · see citing works
O'brien, M. A., Rogers, W. A., & Fisk, A. D. (2012) · ACM Transactions on Accessible Computing · doi:10.1145/2141943.2141947 · Cited by 61 · see citing works
Intuitive Learnability of Touch Gestures for Technology-Naive Older Adults
Mihajlov, M., Law, E. L.-C., & Springett, M. (2015) · Interacting with Computers · doi:10.1093/iwc/iwu044 · Cited by 30 · see citing works
- Authors
- Blackler, A., Popovic, V., & Mahar, D.
- Affiliations
- Queensland University of Technology (AU)
- Corresponding author
- Blackler, Alethea
- ORCID
- Blackler, Alethea
- Venue
- Applied Ergonomics
- Publisher
- Elsevier BV
- Published
- 2010-01
- Volume
- 41
- Issue
- 1
- Pages
- 72-92
- ISSN
- 0003-6870 (ISSN-L)
- OpenAlex
- W1585866045
- Cited by
- 140
- References
- 1
- Citations by year
- 2026: 4 · 2025: 1 · 2024: 9 · 2023: 4 · 2022: 5 · 2021: 10 · 2020: 17 · 2019: 7 · 2018: 12 · 2017: 8 · 2016: 11 · 2015: 11 · 2014: 10 · 2013: 10 · 2012: 8
- FWCI
- 11.17
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- Applied Ergonomics (publishedVersion)
- PubMed (publishedVersion)
- QUT ePrints (Queensland University of Technology) (submittedVersion)
- Faculty of Built Environment and Engineering
- Topics
- Physical Sciences › Computer Science › Human-Computer Interaction › Usability and User Interface Design
- Physical Sciences › Computer Science › Human-Computer Interaction › Innovative Human-Technology Interaction
- Physical Sciences › Computer Science › Human-Computer Interaction › Interactive and Immersive Displays
- Keywords
- intuitive interaction, intuition, experiential knowledge, prior exposure, task performance, age differences
- MeSH terms
- Adolescent, Adult, Equipment Design, Female, Humans, Interviews as Topic, Male, Middle Aged, Queensland, Task Performance and Analysis, Observation, Intuition, Young Adult
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