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The value of communication during a crisis: Insights from strategic communication research
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In the citing paper
“Additionally, the competence of the spokesperson, whether AI or human, plays a critical role in influencing stakeholders' confidence in an organization's crisis management and impacting its reputation (Coombs 2015;James and Wooten 2005).”
From Artificial Intelligence in Crisis Communication: Investigating Source Effects and Matched Crisis Responses on Stakeholder Perceptions (2026) · cites this paper as Coombs 2015
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Citations
Cited by
Coombs, W. T., & Tachkova, E. R. (2023) · Management Communication Quarterly · doi:10.1177/08933189221151177 · Cited by 102
Self-citationExploring Corporate Reputation and Crisis Communication
Nuortimo, K., Harkonen, J., & Breznik, K. (2026) · Journal of Marketing Analytics · doi:10.1057/s41270-024-00353-8 · Cited by 39
Zhan, E. S., Zheng, Q., Dong, C., & Thorson, E. (2025) · International Journal of Strategic Communication · doi:10.1080/1553118x.2025.2471527 · Cited by 22
Schneider, E., Kyriakopoulos, V., Seo, Y., Hong, N., Lee, M., & Lim, J. S. (2026) · Corporate Reputation Review · doi:10.1057/s41299-026-00254-9 · Cited by 4
Metadata
- Authors
- Coombs, W. T.
- Venue
- Business Horizons
- Publisher
- Elsevier BV
- Published
- 2015-03
- Volume
- 58
- Issue
- 2
- Pages
- 141-148
- ISSN
- 0007-6813 (ISSN-L)
- OpenAlex
- W2039654435
- Cited by
- 438
- References
- 0
- FWCI
- 34.48
- Type
- journal article
- Language
- en
- Open access
- green
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- CoChat. (2026). Citation check: The value of communication during a crisis: Insights from strategic communication research. https://app.cochat.ai/papers/10.1016/j.bushor.2014.10.003
- The paper
- Coombs, W. T. (2015). The value of communication during a crisis: Insights from strategic communication research. Business Horizons. https://doi.org/10.1016/j.bushor.2014.10.003
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
