Should AI-Based, conversational digital assistants employ social- or task-oriented interaction style? A task-competency and reciprocity perspective for older adults
Chattaraman, Veena, Kwon, Wi-Suk, Gilbert, Juan E., Ross, Kassandra·2019·Computers in Human Behavior
Cited by (504)
Items 301–400 of 504
- Multimodal Interaction: Correlates of Learners’ Metacognitive Skill Training Negotiation ExperienceDimitris Spiliotopoulos, Eleni G. Makri, Costas Vassilakis, Dionisis Margaris · 2020 · Information
- How the communication style of AI collaborators influences gig workers’ acceptance: from the mind-role fit perspectiveRuiping Wu, Xinyuan Lu · 2025 · Kybernetes
- Frontline employees' responses to customer abuse of robots: An emotional and cognitive perspectiveSun Ping, Hongyu Chen, Aijing Liu · 2025 · International Journal of Hospitality Management
- AI tour guides: the role of conversation style and destination typeHuili Yan, Tian Tian, Yifan Lu, Hao Xiong · 2025 · Tourism Review
- The Voice of Commerce: A Systematic Review and Integrative Framework for Digital Voice AssistantsZiqiang Wu, Eugene Cheng‐Xi Aw, Garry Wei-Han Tan, Chung-Wha Chloe Ki · 2026 · International Journal of Consumer Studies
- AI in customer experience and digital marketing: a bibliometric and thematic review (2004–2025) with sensory marketing lensYahia Mouammine · 2026 · Cogent Business & Management
- Do AI-Based Voice Assistants Influence Brand Continuous Usage? The Mediating Role of AI-Driven Customer ExperienceGeorge Cudjoe Agbemabiese, Michael Boadi Nyamekye, Juliana Akushika Andoh, Mohammed Muniru Husseini · 2024 · Journal of Applied Business and Economics
- Bridging the Trust Gap: Investigating the Role of Trust Transfer in the Adoption of AI Instructors for Digital Privacy EducationHeba Aly, Matias Volonte, Kaileigh Angela Byrne, Bart P. Knijnenburg · 2025 · CHI Conference on Human Factors in Computing Systems
- What if I shy away from cash payments during travel? The changing dynamics of intentions to use digital payment systemsAmeet Kumar Banerjee, Anand Jhawar · 2025 · Loisir et Société / Society and Leisure
- Impact of the E-brand on the Consumer's E-trust, Reliance and Resistance Towards the ChatbotMoez Ltifi · 2023 · Springer series in design and innovation
- Exploring Older People's Preferences in the Design Features of Virtual Agents: A Comprehensive AnalysisTongtong Jin, Yun Wang, Weiwei Zhang · 2023 · International Symposium of Chinese CHI (Chinese CHI)
- Influence of the internet celebrity’ attributes of the host on the loyalty of users on live platformsTingyu Cui, Panqian Dai, Jing Xu, Yixuan Lu, Wenxuan Wang · 2024 · PLoS ONE
- Voice Unbound: The Impact of Localization and Experience on Continuous Personal Voice Assistant Usage and Its DriversHardeep Chahal, Mehak Mahajan · 2024 · International Journal of Human-Computer Interaction
- Face matters: leveraging service robots for promoting travelers’ high-effort pro-environmental intentionsXiaowei Xu, Xiaojing Xian, Mengying Zhang, Si Shi · 2025 · Journal of Sustainable Tourism
- Voice Switching in Voice-Enabled Digital Assistants (VDAs)Dania Bilal, Jessica K. Barfield · 2021 · Lecture notes in computer science
- Identifying Design Feature Factors Critical to Acceptance of Smart Voice AssistantNa Liu, Ruoxuan Liu, Wentao Li · 2021 · Lecture notes in computer science
- The Influence of Response Time and Feedback Type on the User Experience of Voice Interaction among Older AdultsXiancai Cao, Chenhong Cui, Bolin Zhou, Dahua Wang, Xiantao Chen, Hongmiao Liu, Hao Zhang, Xuejun Bai · 2024 · International Journal of Human-Computer Interaction
- Can Emotional Quotient Boost Intelligence Quotient? The Influence of Service Robots' Communication Styles on Tourists' Memorable ExperiencesZhangxiang Zhu, Yaxin Zhao, Binli Tang · 2025 · International Journal of Tourism Research
- The Effects of Cognitive Engagement and Humanness of Chatbots on Learning Outcomes and MotivationJiwon Lai Kim, Gahgene Gweon, Muhsin Menekşe · 2025 · IEEE Transactions on Learning Technologies
- From what (motives) to what (outcomes) of relationships with artificially intelligent voice assistantsRichali Jain, Ajay Kumar · 2025 · International Journal of Information Management
- Alexa, it’s not just us! Voice commerce through the lens of service providers and consumersGaurav Gupta, Weng Marc Lim, Neha Chaudhuri, Divya Sharma · 2025 · Journal of service management
- Virtual influencers in tourism: the roles of language style and social presenceDuoning Yuan, Yi-Nan Chen, Liang-Liang Han · 2025 · Tourism Review
- Adoption in human-like AI system: A Moderated-Mediation approachMinh Vu Ngo, H. Lê, Thuy Ngoc Vuong · 2026 · Journal of Open Innovation: Technology, Market and Complexity
- Voice image meets communication style: How audio-visual congruence shapes satisfaction with voice assistantsWei-Yao Kang, Guang-Mei Yang, Bing-Jia Shao · 2026 · Journal of Retailing and Consumer Services
- Conversational AI in Organizational CommunicationMartin Nkosi Ndlela, Jens Petter Madsbu · 2024 · New perspectives in organizational communication
- Yiyecek İçecek Sektöründe Teknoloji Tabanlı Yenilikçi UygulamalarVolkan Akgül · 2024 · Özgür Yayınları eBooks
- Social support, social perceptions, and user satisfaction with intelligent voice assistants: unravelling the differential mechanisms based on the social response theoryYiming Zhao, Yuexin Li, Yu Chen, Yongqiang Sun · 2025 · Aslib Journal of Information Management
- User Interfaces in Smart CitiesTorin Hopkins, S. Sandra Bae, Julia Uhr, Clement Zheng, Amy Ulinski Banic, Ellen Yi-Luen Do · 2021 · Springer eBooks
- Feedback Effect in User Interaction with Intelligent Assistants: Delayed Engagement, Adaption and Drop-outZidi Xiu, Kai-Chen Cheng, David Sun, Jiannan Lu, Hadas Kotek, Yuhan Zhang, Paul McCarthy, Christopher Klein, Stephen Pulman, J. D. Williams · 2023 · Lecture notes in computer science
- Effect of Socio-Demographic Factors on Consumer’s Attitude Towards Artificial Intelligent Based Digital Voice AssistantMeenu Mathur, Yogita Mandhyana, Madhulika Chaudhuri · 2024 · Communications in computer and information science
- Extrinsic motivators driving adults purchase intention on mobile apps: The mediating role of self-efficacy and facilitating conditionsRahul Meena, Samar Sarabhai · 2024 · Journal of Marketing Communications
- Can Smart Voice Assistant Induce Social Facilitation Effect? A Preliminary StudyNa Liu, Quanlin Pu · 2020 · Lecture notes in computer science
- Addressing the Selection Bias in Voice Assistance: Training Voice Assistance Model in Python with Equal Data SelectionKashav Piya, Srijal Shrestha, Cameran Frank, Estephanos Jebessa, Tauheed Khan Mohd · 2022 · Preprints.org
- Virtual resonance: analyzing IPA usage intensity under COVID-19's isolating canopyHyeon Jo, Eun-Mi Baek · 2024 · Scientific Reports
- Research on the Influence of Chatbot Communication Style on Consumer ComfortLiang Chang, Qian Chen, Yao Yan · 2024 · Communications in computer and information science
- Geleceğin Dünyasında Dijital Bir Pazarlama Aracı: Avatar PazarlamaMüjde Aksoy, Özer Yılmaz · 2024 · Özgür Yayınları eBooks
- Regional dialect affects older adults’ interaction with computers: Evidence from syntactic alignment in human-computer interactionMinli Wang, Min Wang · 2025 · International Journal of Human-Computer Studies
- Fluent voice, credible choice – how language embodiment and consumption goals shape voice commerce successMelanie Schwede, Maik Hammerschmidt, Stefan Morana · 2025 · Journal of service management
- Pilot study on virtual assistant design for new generation aircraft cockpitMarlène Gilles, Cédric Bach, Mathieu Quentel, Nico Pallamin, Guillaume Jégou, Ronan Querrec, Elisabetta Bevacqua · 2025 · Behaviour and Information Technology
- Avatar Design in Virtual Retail Environments: A Scoping Review and Proposed FrameworkYinshu Zhao, Marina Ricci, Michele Fiorentino, Nilufar Baghaei · 2024 · Australian Conference on Human-Computer Interaction (OzCHI)
- From agility to action: how AI chatbot promotes green customer citizenship behaviorBiyu Guan, Tingwen Xiao, Huixin Deng · 2026 · Journal of Sustainable Tourism
- Is Transparency Always Good? Dual Cognitive Responses to Different Transparency Dimensions and Their Effects on Users’ Intention to UseBingyu Chen, Saifuddin Ahmed · 2026 · International Journal of Human-Computer Interaction
- Humanlike AI for Corporate Social Responsibility Communication: How Perceived Anthropomorphism Shapes Stakeholder Acceptance of ChatbotsYangzhi Jiang, Yang Cheng, Yuan Wang · 2026 · Corporate Social Responsibility and Environmental Management
- The role of perceived anthropomorphism and anthropomorphic design elements in willingness to delegate writing tasks to AI: findings from a large-scale survey and a randomised controlled experimentTeresa Luther, Maren Mayer, J. Kimmerle · 2026 · Journal of Psychology and AI
- When and how companion AIs with a personal role increase consumers' interaction intentionZhaoyi Fan, Defeng Yang, Kai He, Jiaen Zhang, Jiaqi Zhong · 2026 · Asia Pacific Journal of Marketing and Logistics
- Enhancing Digital Privacy Education for Older AdultsHeba Aly · 2024 · ACM International Conference on Intelligent User Interfaces (IUI)
- Influence of Voice Characteristics and Language Style of Intelligent Assistant on User Trust and Intention to UseYiwei Xiong, Qinzhuo Yu, Na Liu · 2024 · Lecture notes in computer science
- Navigating the Generation Z Wave: Transforming Digital Assistants into Dream Companions with a Touch of Luxury, Hedonism, and ExcitementWeizhu Pan, Yunxuan Xing, Siwen Ge, Lubing He, Zhuoyi Sha, Ziwen Chen, Chengka Wong, Wenyuan Jiang, Yang Li, Xiaotian Ma et al. · 2024 · Lecture notes in computer science
- Agent-based Mediation on Smartphone Usage among Co-located CouplesKaranmeet Khatra, Jaisie Sin, Anastasia Kuzminykh, Khalad Hasan · 2024 · Proceedings of the ACM on Human-Computer Interaction
- The use of AI for Education in Third Age: the role of EU projectDiana Spulber, Guido Amoretti, Anna Siri · 2024 · Geopolitical, Social Security and Freedom Journal
- Implementation of smart devices in health crisis scenarios: risks and opportunitiesRoberto Losada Maestre, Rubén Sánchez Medero · 2024 · Frontiers in Political Science
- Yapay Zekâ Temelli Sesli Asistanların Alışveriş Amaçlı Kullanma Niyetinde Yenilikçilik ve Algılanan Güvenin Etkisi (The Effect of Innovativeness and Perceived Trust on the Intention to Use Artificial Intelligence Based Voice Assistants for Shopping Purposes)Müzeyyen Gelibolu · 2024 · Journal of Business Research - Turk
- Breaking down barriers to warning technology adoption: usability and usefulness of a messenger app warning botJasmin Haunschild, Markus Henkel, Christian Reuter · 2025 · i-com
- Determinants of Attitudes and Adoption Intentions Toward M-Commerce ChatbotsSu-Mae Tan, Tze Wei Liew, Yee Yen Yuen, Yee Sin Yuu, Tak Jie Chan, Abdullah Sarwar · 2024
- Exploring the Design of Human Speech Indicators to Enhance Waiting Experience in Voice User InterfaceWenan Li, Junnan Yu, Yehong Zhou, Jinlei Shi, Weitao You, Zhibin Zhou · 2025 · CHI Conference on Human Factors in Computing Systems
- How AI Shopping Assistants’ Interactivity Affects Consumers’ Intention to Accept Product Recommendation: The Boundary Condition of Need for CognitionHu Yuling, Sihong Li, Hui Li, Min Zhang · 2025 · Lecture notes in business information processing
- Digital Assistants for Diabetes Treatment: Designing a User Interface to Support Chronic Disease Self-ManagementMilad Mirbabaie, Julian Marx, Nicholas Möllmann, Svenja Matt · 2025 · ACM SIGMIS Database the DATABASE for Advances in Information Systems
- Personal intelligent agents: empowering or marginalizing older adults?Xiaojun (Jenny) Yuan, Qingyue Guo, DeeDee Bennett Gayle · 2025 · Aslib Journal of Information Management
- Unraveling Jingle-Jangle Fallacies in Digital Assistant Technologies: A Comprehensive Systematic Review and Research AgendaNiklas Preiß, Markus K. Westner · 2025 · Lecture notes in networks and systems
- Effects of Voice and Appearance Personality of Smart Speakers on User SatisfactionHuhn Kim, Jaeyeong Ko, Seungwan Kim, Hoyeon Hwang · 2019 · Journal of the Ergonomics Society of Korea
- Impact of Employee Perception Shaped by Despotic Leadership on the Job Performance of Employees: Investigating the Mediating Role of Work Engagement and the Moderating Role of Social Climate of Friendship GroupsMuhammad Saeed Ahmad, Mumtaz Muhammad Khan, Akhtar Mehmood, Usman Ali, Muhammad Navid Iqbal · 2021 · Journal of Management and Research
- Older people digital engagement; a systematic scoping review (Preprint)Abraham Sahilemichael Kebede, Lise‐Lotte Ozolins, Hanna Holst, Kathleen Galvin · 2022
- Machines Sounding like Older People: Investigating how older adults perceive an emphatic voice assistant in their first interactionsYeliz Yücel, Kerem Rızvanoğlu · 2022 · Research Square
- Leveraging Ai's Power in CSR Initiatives: How Social-Oriented Chatbots Influence Chinese Consumers’ Supportive Actions Via Dialogic CommunicationYangzhi Jiang, Yang Cheng, Yuan Wang · 2024 · SSRN Electronic Journal
- Sketching a Linguistically-Driven Reasoning Dialog Model for Social TalkAlex Lưu · 2022 · Annual Meeting of the Association for Computational Linguistics: Student Research Workshop (ACL SRW)
- Threats to Education: Research on the Use of ChatgptUtzinger Morales, Schittny Joanan, Hirsiger Julia · 2023 · Journal Emerging Technologies in Education
- From Clicks to Trust: Electronic Word of Mouth and Perceived Website Quality Versus E-Shopping AttitudesMuhammad Kamran, Zohaib Riaz Pitafi, Tahir Mumtaz Awan, Tomasz Ochinowski, Michał Szostak · 2024 · International Journal of Contemporary Management
- Bankacılık Sektöründe Yapay Zekâ Çalışmalarının Bibliyometrik AnaliziFatma Zeybek, İtır HASIRCI · 2024 · Özgür Yayınları eBooks
- Teknolojik Yeniliklerin Türk Bankacılık Sektörüne YansımalarıM Enver Özaydin · 2024 · Özgür Yayınları eBooks
- Teknoloji Temelli TurizmBurçin Boz, Hakan Boz · 2024 · Özgür Yayınları eBooks
- Data Protection—Issues and PerspectivesIndranath Gupta · 2024 · Springer eBooks
- The Use of AI in Mobile Interactive Advertising: The Impact of Interactivity and Celebrity Models’ Social Presence on Engagement and Advertising EffectivenessYe-rang Park, Sejung Marina Choi · 2025 · Journal of Digital Contents Society
- Artificial presence, real-life influence? Effects of CGI influencers on young adults’ health behavior intentionsM. Saumer, Ariadne Neureiter, E. Varga, Veronika Gataric, Chelsea Liu, J. Matthes · 2025 · Cyberpsychology: Journal of Psychosocial Research on Cyberspace
- Effects of user personality traits and usage scenarios on middle-aged and older women using voice assistantsMengyao Ma, Runting Zhong, Xinhui Yang · 2025 · Interacting with Computers
- Beyond Consumption-Relevant Outcomes: The Role of AI Customer Service Chatbots’ Communication Styles in Promoting Societal WelfareYuanyuan Zhou, Jun Wang, Ding Yixin, Xinyu Meng, Ang Gao · 2025 · Journal of Systems Science and Systems Engineering
- The Evolution of Marketing StrategyJoão Carlos Dias Santos, Cláudia P. Ribau, Isabel Oliveira Martins · 2025 · IGI Global eBooks
- More than words: consumers’ emotional responses to visual and textual stimuli in online applicationsFrèderic Prévot, Kathleen Desveaud, Giulia Pavone, Anna Beliakova · 2025 · Electronic Commerce Research
- How the online psychological contract violations and post-recovery strategies influence customers’ behavior in retail livestreaming contextLi‐Chun Hsu · 2025 · Current Psychology
- Role of Virtual Reality in Enhancing Customer ExperienceAkanksha Singh, Swati Kumari, Bhanupriya Khatri, Shad Ahmad Khan · 2025 · IGI Global eBooks
- Exploring the impact of anthropomorphism to individual context in voice assistants: a dual-contextual analysisYi-Cheng Chen, Po-Hsuan Chen, Wen-Chin Hsu, Mu Heng Lee · 2025 · Industrial Management & Data Systems
- From Pixels to Plates: Exploring AI Stimuli and Digital Engagement in Reducing Food Waste Behavior in Lithuania Among Generation Z and YRafiq Mansoor, Aušra Rūtelionė, Muhammad Yaseen Bhutto · 2026 · Sustainability
- Voice-Powered Assembly: Boosting Self-Efficacy in Older Adults with “Build2Race”Noah Zijie Qu, Mark Chignell, Jamy J. Li · 2026 · ACM Transactions on Accessible Computing
- Selection or Rejection? The Role of Agent Type and Information Presentation in AI-Driven Recommendations for Older ConsumersHuang Xiao · 2026 · International Journal of Human-Computer Interaction
- An exploration of financial services digital encounters in developing countriesIsaac Ofori-Okyere, Farag Edghiem · 2026 · Journal of Services Marketing
- AI Communication Tone and Consumer Judgment: The Role of Servant Perception in Behavioral IntentionsJohn Jackson Yang · 2026 · Behavioral Sciences
- Comparing GROW, solution-focused and CBT coaching chatbots: a self-determination and transformative learning perspectiveNicky H. D. Terblanche, Rebecca Rutschmann, Jonathan Reitz · 2026 · Coaching An International Journal of Theory Research and Practice
- Motivations, Experiences, and Barriers of Elderly Persons Participating in the Artificial Intelligence–Based Smart Senior Center Project: A Phenomenological StudyMinhwa Seo, Hae Youn Min, Jinmoo Heo · 2026 · Human Behavior and Emerging Technologies
- How Do People Communicate with Conversational Agents? Identifying Communication Styles Through Lexical and Acoustic FeaturesRuiqing Zhao, Yubin Xie, Zichao Nie, Ronggang Zhou · 2026 · International Journal of Human-Computer Interaction
- “Haste makes waste”: How delayed responses enhance customers’ usage intention of chatbot in tourism servicesYang Sun, Yinsuo Han, Linxiang Lv · 2026 · International Journal of Hospitality Management
- Customer Mistreatment and Venting to Conversational AI: Emotional Exhaustion as Mediator and Trust in Conversational AI as ModeratorJialin Cheng, Jingxuan Jiang · 2026 · Behavioral Sciences
- From “Warm Expert” to “Warm Steward”: Digital Backfeeding as Everyday Intergenerational GenAI Learning in Chinese FamiliesXingting Wu, S F Chen · 2026 · International Journal of Human-Computer Interaction
- Metacognitive Experience: How AI Recommendations Shape Purchase IntentionQing Gu, Xintao Yu, Ding Yuan, Qiang Yang · 2026 · Journal of theoretical and applied electronic commerce research
- Mapping artificial intelligence in older adult care: A bibliometric analysisZhiming Wei, Walton Wider, Chizan-Hao Wu, Choon Kit Chan, Yan Xu, Hao Wu · 2026 · Digital Health
- AI-driven advertising and consumer engagement: Explaining cognitive, emotional, and behavioral responses through the stimulus–organism–response frameworkMd. Asaduzzaman Babu, Joynal Abedin Mir, Rituparna Roy, Aishwarya Roy, Md Rasel · 2026 · Strategic Business Research
- The Impact of Conversational Agents’ Language on Self-efficacy and Summary WritingHaiying Li, Fanshuo Cheng, Grace Wang, Art Graeser · 2022 · Lecture notes in computer science
- Consumer self-construal modulates the relevance of E-tail socialnessMuhammad Aljukhadar, Sylvain Sénécal · 2023 · Baltic Journal of Management
- Multimodal Framework for Multilingual Social Interaction Assistive Application (MSIAA) for Elderly PeopleSavita Bakare, Prema T. Akkasaligar, Shrujal Kulkarni, Prajaktha Kadamba, Saksha Mutnal, Shreyank Belagali · 2023 · International Conference on Edge Computing and Applications (ICECAA)
- Implantação e avaliação de um canal de e-commerce: um estudo de caso no setor de cervejas artesanaisAna Luiza da Silva Jorge, Ítalo Brener Carvalho, Cátia Fabíola Parreira de Avelar · 2024 · Perspectivas Contemporâneas
- Empowering Work-Life Harmony: Introducing a Porsche-Inspired Voice Digital Assistants Tailored for WomenFenghua Tang, Yifang Li, Ke Xu, Tingting Guo, Yuchen Li, Jiayao Li, Simin Ren, Zihan Niu, Xingyi Liu, Xinyi An et al. · 2024 · Lecture notes in computer science
- Dialogue Cues in Telecare Dialogue Agents: The Impact of Text Dialogue Methods and Dialogue Prompt Types on User Perceptions and BehaviorsChien‐Hsiung Chen, Jiwei He · 2025 · International Journal of Human-Computer Interaction