A multi-method approach to examining consumer intentions to use smart retail technology
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The perception of risk has a negative impact on the intention of shoppers to adopt IST.
“This reinforces the finding that the perception of risk has a negative impact on the intention of shoppers to adopt IST [22].”
From Experiences and Perceptions of Blind and Low-Vision (BLV) People with Retail Self-Checkout Systems (2026) · cites this paper as [22]
Cites
The theory of planned behavior
Ajzen, I. (1991) · Organizational Behavior and Human Decision Processes · doi:10.1016/0749-5978(91)90020-t · Cited by 90,587 · see citing works
Technology Acceptance Model 3 and a Research Agenda on Interventions
Venkatesh, V., & Bala, H. (2008) · Decision Sciences · doi:10.1111/j.1540-5915.2008.00192.x · Cited by 8,159 · see citing works
Dwivedi, Y. K., Rana, N. P., Jeyaraj, A., Clement, M., & Williams, M. D. (2019) · Information Systems Frontiers · doi:10.1007/s10796-017-9774-y · Cited by 2,137 · see citing works
Mikalef, P., & Pateli, A. (2017) · Journal of Business Research · doi:10.1016/j.jbusres.2016.09.004 · Cited by 1,038 · see citing works
Chopdar, P. K., Korfiatis, N., Sivakumar, V. J., & Lytras, M. D. (2018) · Computers in Human Behavior · doi:10.1016/j.chb.2018.04.017 · Cited by 468 · see citing works
Interactivity in multimedia learning: An integrated model
Domagk, S., Schwartz, R. N., & Plass, J. L. (2010) · Computers in Human Behavior · doi:10.1016/j.chb.2010.03.003 · Cited by 331 · see citing works
Investigating the effects of smart technology on customer dynamics and customer experience
Foroudi, P., Gupta, S., Sivarajah, U., & Broderick, A. (2018) · Computers in Human Behavior · doi:10.1016/j.chb.2017.11.014 · Cited by 286 · see citing works
Zhang, X., Han, X., Dang, Y., Meng, F., Guo, X., & Lin, J. (2017) · Informatics for Health and Social Care · doi:10.1080/17538157.2016.1200053 · Cited by 241 · see citing works
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Experiences and Perceptions of Blind and Low-Vision (BLV) People with Retail Self-Checkout Systems
Heisey, A., Shinohara, K., & Tigwell, G. W. (2026) · ACM Transactions on Accessible Computing · doi:10.1145/3816243
- Authors
- Fazal-e-Hasan, S. M., Amrollahi, A., Mortimer, G., Adapa, S., & Balaji, M. S.
- Affiliations
- Queensland University of Technology (AU)
- University of New England (AU)
- University of Nottingham Ningbo China (CN)
- Corresponding author
- Mortimer, Gary
- Venue
- Computers in Human Behavior
- Publisher
- Elsevier BV
- Published
- 2021-04
- Volume
- 117
- Pages
- 106622
- ISSN
- 0747-5632 (ISSN-L)
- OpenAlex
- W3098208703
- Cited by
- 76
- References
- 8
- Citations by year
- 2026: 7 · 2025: 19 · 2024: 17 · 2023: 15 · 2022: 15 · 2021: 3
- FWCI
- 8.19
- Type
- journal article
- Language
- en
- Open access
- green
- eprints.qut.edu.au
- Licence
- Locations
- Computers in Human Behavior (publishedVersion)
- QUT ePrints (Queensland University of Technology) (submittedVersion, cc-by-nc-nd)
- RUNE (Research UNE) (submittedVersion)
- Topics
- Social Sciences › Decision Sciences › Information Systems and Management › Technology Adoption and User Behaviour
- Physical Sciences › Computer Science › Artificial Intelligence › AI in Service Interactions
- Social Sciences › Business, Management and Accounting › Marketing › Consumer Retail Behavior Studies
- Keywords
- technology adoption, consumer intention to use, perceived novelty, perceived efficacy, perceived compatibility, risk perception, shopping value, in-store technology, adoption strategies, target customers
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
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