The DOI matches its Crossref record; 74 of the 74 references it cites were found in a registry or an index.
Someone out there? A study on the social presence of anthropomorphized chatbots
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“Lastly, certain individuals persist in favoring conventional teaching methodologies, posing conceptual obstacles to the adoption of novel technologies, as they are inclined to view chatbots solely as utilitarian devices rather than as collaborative educational partners (55).”
From Digital affordances of AI chatbots in nursing education: a systematic review of learning gains and gaps in the evidence (2026) · cites this paper as [55]
In the citing paper
“However, the extent of perceived social presence depends largely on the consumer's subjective perceptions of the chatbot's anthropomorphic characteristics (Konya- Baumbach etal.2023; Jin and Youn2023).”
From Consumer Response to Anthropomorphism of Text‐Based AI Chatbots: A Systematic Literature Review and Future Research Directions (2025) · cites this paper as Konya-Baumbach et al. 2023
Citations
Cites
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On seeing human: A three-factor theory of anthropomorphism
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How artificial intelligence will change the future of marketing
Davenport, T., Guha, A., Grewal, D., & Bressgott, T. (2020) · Journal of the Academy of Marketing Science · doi:10.1007/s11747-019-00696-0 · Cited by 2,875
Social presence as a predictor of satisfaction within a computer‐mediated conferencing environment
Gunawardena, C. N., & Zittle, F. J. (1997) · American Journal of Distance Education · doi:10.1080/08923649709526970 · Cited by 2,005
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Research works printed but not linked: 1
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Cited by
Sorted by citations
Ma, X., & Huo, Y. (2023) · Technology in Society · doi:10.1016/j.techsoc.2023.102362 · Cited by 386
ChatGPT and consumers: Benefits, Pitfalls and Future Research Agenda
Paul, J., Ueno, A., & Dennis, C. (2023) · International Journal of Consumer Studies · doi:10.1111/ijcs.12928 · Cited by 345
Janson, A. (2023) · Computers in Human Behavior · doi:10.1016/j.chb.2023.107954 · Cited by 187
Niu, B., & Mvondo, G. F. N. (2024) · Journal of Retailing and Consumer Services · doi:10.1016/j.jretconser.2023.103562 · Cited by 178
Kim, H., & Park, M. (2023) · Journal of Retailing and Consumer Services · doi:10.1016/j.jretconser.2023.103581 · Cited by 164
Metadata
- Authors
- Konya-Baumbach, E., Biller, M., & von Janda, S.
- Affiliations
- University of Mannheim (DE)
- Corresponding author
- Konya-Baumbach, Elisa
- Venue
- Computers in Human Behavior
- Publisher
- Elsevier BV
- Published
- 2023-02
- Volume
- 139
- Pages
- 107513
- ISSN
- 0747-5632 (ISSN-L)
- OpenAlex
- W4303649269
- Cited by
- 283
- References
- 74
- Citations by year
- 2026: 107 · 2025: 96 · 2024: 54 · 2023: 26
- FWCI
- 13.73
- Type
- journal article
- Language
- en
- Open access
- green
- doi.org
- Licence
- Locations
- Computers in Human Behavior (publishedVersion)
- ARBOR - Bern University of Applied Sciences Repository (submittedVersion)
- BFH: ARBOR
- Funders
- Deutsche Forschungsgemeinschaft (397270471)
- Topics
- Social Sciences › Business, Management and Accounting › Marketing › AI in Service Interactions
- Social Sciences › Psychology › Social Psychology › Social Robot Interaction and HRI
- Social Sciences › Business, Management and Accounting › Marketing › Digital Marketing and Social Media
- Keywords
- chatbots, anthropomorphism, social presence, trust, purchase intention, word of mouth, customer satisfaction, shopping motivation, sensitive information disclosure
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