I Am ChatGPT, the ultimate AI Chatbot! Investigating the determinants of users' loyalty and ethical usage concerns of ChatGPT

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Multidisciplinary collaboration: key players in successful implementation of ChatGPT and similar generative artificial intelligence in manufacturing, finance, retail, transportation, and construction industryPreprint

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A framework of diversity, equity, and inclusion safeguards for chatbots

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GAI identity threat: When and why do individuals feel threatened?

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Pathways linking expectations for AI chatbots to loyalty: A moderated mediation analysis

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Artificial Intelligence in Tourism Through Chatbot Support in the Booking Process—An Experimental Investigation

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Understanding continuance intention toward the use of AI chatbots in customer service among generation Z in Vietnam

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Exploring higher education students’ continuance usage intention of ChatGPT: amalgamation of the information system success model and the stimulus-organism-response paradigm

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Decoding green food safety information dependency in the digital era: An intelligent validation using SEM-ANN framework

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Exploring user awareness and perceived usefulness of generative AI in higher education: The moderating role of trust

Chiu, M.-L. (2025) · Education and Information Technologies · doi:10.1007/s10639-025-13612-7 · Cited by 29 · see citing works

Compulsive ChatGPT usage, anxiety, burnout, and sleep disturbance: A serial mediation model based on stimulus-organism-response perspective

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Understanding ChatGPT continuous usage intention: The role of information quality, information usefulness, and source trust

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Smart tourism technologies and tourist satisfaction: A systematic literature review and research agenda.

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Does usage scenario matter? Investigating user perceptions, attitude and support for policies towards ChatGPT

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Integrating ChatGPT in halal tourism: impact on tourist satisfaction, e-WoM and revisit intention

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Impact of artificial intelligence-enabled service attributes on customer satisfaction and loyalty in chain hotels: Evidence from coastal tourism destinations in western Thailand

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Exploring customer stickiness during “smart” experiences: a study on AI chatbot affinity in online customer services

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Factors influencing user experience in AI chat systems – a satisfaction study based on factor analysis and linear regression

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Towards explainable fake news detection and automated content credibility assessment: Polish internet and digital media use-case

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A Hybrid SEM-ANN Approach for Predicting the Impact of Psychological Needs on Satisfaction with Generative AI Use

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How Do Virtual Influencers Affect Consumer Brand Evangelism in the Metaverse? The Effects of Virtual Influencers’ Marketing Efforts, Perceived Coolness, and Anthropomorphism

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Consumer Responses to Generative AI Chatbots Versus Search Engines for Product Evaluation

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Exploring the drivers of hospitality and tourism customer loyalty for generative artificial intelligence (AI): a multi-analytic approach

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Discursively negotiating AI: A social representation theory approach to LLM-based chatbots

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How lack of choice to opt-out of generative artificial intelligence in traditional search engines drives consumer switching intentions: The mechanism of empowerment

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Enhancing Parasocial Brand Experience and Brand Equity: Unleashing the Advantages of ChatGPT Service

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Bridging the Affordance-Actualization Gap in User Preferences for AI-Assisted Trip Planning

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How does ChatGPT-generated information influence travel planning? The mediating role of inspiration

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Becoming a cognitive miser? Antecedents and consequences of addictive ChatGPT use

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Fun or warm: How conversational style boosts customer engagement

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Why Should Users Take the Risk of Sustainable Use of Generative Artificial Intelligence Chatbots

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Adapting to generative AI: Examining the users' coping strategies of generative AI image systems

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Beyond simple interaction: Uncovering the perception-interaction intrinsic mechanism of generative AI agents—A multi-modal big data analysis with PLS-SEM and fsQCA

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Assessment Scale and Behavioral Model Construction for AI Chat Information Retrieval and Processing Service Systems Based on Behavioral Reasoning Theory—Taking ChatGPT-Like Tools as an Example

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Assessing ChatGPT Adoption in Higher Education: An Empirical Analysis

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The perceived coolness of using virtual reality technology in blended learning performance can improve learning motivation and learning satisfaction

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Exploring Academic Intentions for ChatGPT: A Perspective from the Theory of Planned Behavior

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Implementation of artificial intelligence for brand equity

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The effects of awareness and trust on students’ willingness to use ChatGPT: an integrated TAM-ECM model

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Extending UTAUT with perceived intelligence for the adoption of artificial intelligence in MSMEs and startups in Indonesia: A multi-group analysis

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Tourists and artificial intelligence-LLM interaction: the power of forgiveness

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Unlocking the precursors of customer service experience using artificial intelligence-driven chatbot: calibration of gratification theory and expectation confirmation model

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Unlocking the Black Box: Exploring the use of Generative AI (ChatGPT) in Information Systems Research

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Why people trust AI software robots: a mediated moderation perspective on the interaction between their intelligence and appearance

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From sci-fi to reality: exploring user satisfaction and loyalty toward autonomous vehicle services through an extended expectation-confirmation model

Wu, L., & Mvondo, G. F. N. (2025) · Transportation Research Part F: Traffic Psychology and Behaviour · doi:10.1016/j.trf.2025.05.003 · Cited by 8 · see citing works

The importance of human interactivity in artificial intelligence use in advertising: development of a new scale

Liao, T. (2025) · International Journal of Advertising · doi:10.1080/02650487.2025.2541505 · Cited by 10 · see citing works

Affordances of, attachment to and satisfaction with generative artificial intelligence: an affordance actualization perspective

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Sustainable Adoption of AIEd in Higher Education: Determinants of Students’ Willingness in China

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Analytical modeling of perceived authenticity in AI assistants: application of PLS-predict algorithm and importance-performance map analysis

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Research on College Students’ Behavior in Calligraphy Courses Within a Virtual Learning Environment Based on SVVR: A Convergent Model Approach of Coolness Theory, VAM and TAM

Li, Y., Bao, S., & Yang, Y. (2024) · IEEE Access · doi:10.1109/access.2024.3365556 · Cited by 8 · see citing works

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Help me summarize a book: user continues to use intentions in AI reading assistants from a generative AI quality viewpoint

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Asking fintech voice Chatbots: Explaining consumer switching intention by status quo bias theory

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Sustaining tourists’ adoption of generative AI for travel planning: the role of information quality and AI literacy

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Chatbot research in the fields of business and information systems: a systematic review and bibliometric analysis

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Mindfulness and AI adoption: extending the technology acceptance model for Chinese media students

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How personal anticipations and perceived gratifications influence continuous use intention toward AI-driven chatbots? Moderating roles of perceived innovativeness and active involvement

Liu, Y., Zhang, K., Zhang, Y., Pang, H., & Liu, B. (2026) · Acta Psychologica · doi:10.1016/j.actpsy.2026.106526 · Cited by 7 · see citing works

Does chatbot interaction drive satisfaction and loyalty? Exploring technology anxiety, need for human interaction and creepiness

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Change is always permanent: the role of ChatGPT on knowledge workers’ productivity and innovative behavior

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Who uses general-purpose AI? A typology of ChatGPT early adopters

Gerling, C., Teubner, T., & Braesemann, F. (2026) · Electronic Markets · doi:10.1007/s12525-025-00853-0 · Cited by 6 · see citing works

When employees meet gen AI: The double-edged effects of AI attitude on creativity

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Glory or darkness? An empirical examination of understanding users’ adoption of ChatGPT via the coping theory: the moderating effect of mindfulness

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Exploring user acceptance of physical intelligent assistants: A study on AI-powered eyewear

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The impact of AI service robots’ cognitive anthropomorphism on consumers’ subjective well-being – a moderated mediation model

Li, G., Wang, Y., Zhu, H., & Zhu, M. (2025) · Service Industries Journal · doi:10.1080/02642069.2025.2592608 · Cited by 6 · see citing works

Generative artificial intelligence for sustainable tourism: alleviating cognitive overload to foster well-being and eco-responsible behavior

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AI Detection in Academia: How Indian Universities Can Safeguard Academic Integrity

Gupta, A., Mahaseth, H., & Bajpai, A. (2025) · International Global Conference Series on ICT Integration in Technical Education & Smart Society · doi:10.3390/engproc2025107026 · Cited by 5 · see citing works

To be credible or to be creative? Understanding the mechanisms driving user satisfaction with AI-generated content from a dual fit perspective

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Exploring the support dimensions, affective-cognitive bonds, and satisfaction of social chatbots on older adults: A PLS-SEM analysis

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From trust to dependency: how generative AI attributes and organisational support shape student use of generative AI

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A study on how to improve students' continuance intention in landscape architecture conservation course within a virtual learning environment based on SVVR

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The transformation of language learning with the introduction of generative AI: a pathway analysis from AI affinity to language expression confidence

Mei, A. (2025) · Interactive Learning Environments · doi:10.1080/10494820.2025.2577122 · Cited by 4 · see citing works

A Hero Or A Killer? Overview Of Opportunities, Challenges, And Implications Of Text-To-Video Model SORAPreprint

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Evaluation of the impact of large language learning models on publications in the Journal of Shoulder and Elbow Surgery

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ChatGPT Coolness-Desirable Framework for Tourism and Hospitality

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Quality, norms and privacy in AI chatbot adoption: a multigroup analysis

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Large Language Model Adoption: Systematic Review, Theoretical Frameworks, and Meta-Analytic Evidence

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How do AI-driven chatbots impact user experience? Examining gratifications, perceived privacy risk, satisfaction, loyalty, and continued use

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Exploring User Attitudes and Brand Loyalty in AI Chatbots: The Roles of Service Quality, Perceived Ethics, and Self-Efficacy

Shao, C. (2026) · Journal of Internet Commerce · doi:10.1080/15332861.2026.2738586

Revealing the Factors Behind University Students’ Loyalty towards ChatGPT

Zaini, M. Z. F. M., & Aziz, K. A. (2024) · doi:10.53555/kuey.v30i2.8848

From AI Chatbot to Brand Support: An Exploration of Perceived Empathy and Ethics in Shaping Trust and Word of Mouth

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Enhancing User Experience With a Generative AI Chatbot

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