Churn prediction in telecom using Random Forest and PSO based data balancing in combination with various feature selection strategies
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The Pareto/NBD method has been actively used as a probability model for deriving the CLV until recently.
“The Pareto/NBD method has been actively used as a probability model for deriving the CLV until recently [19] [147] [148].”
From A Survey on Churn Analysis in Various Business Domains (2020) · cites this paper as [147]
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A Survey on Churn Analysis in Various Business Domains
Ahn, J., Hwang, J., Kim, D., Choi, H., & Kang, S. (2020) · IEEE Access · doi:10.1109/access.2020.3042657 · Cited by 108 · see citing works
Customer Churn Prediction in Superannuation: A Sequential Pattern Mining Approach
Culbert, B., Fu, B., Brownlow, J., Chu, C., Meng, Q., & Xu, G. (2018) · Lecture Notes in Computer Science · doi:10.1007/978-3-319-92013-9_10 · Cited by 2 · see citing works
- Authors
- Idris, A., Rizwan, M., & Khan, A.
- Affiliations
- Pakistan Institute of Engineering and Applied Sciences (PK)
- Corresponding author
- Khan, Asifullah
- Venue
- Computers & Electrical Engineering
- Publisher
- Elsevier BV
- Published
- 2012-11
- Volume
- 38
- Issue
- 6
- Pages
- 1808-1819
- ISSN
- 0045-7906 (ISSN-L)
- OpenAlex
- W2065601393
- Cited by
- 139
- References
- 0
- Citations by year
- 2026: 11 · 2025: 11 · 2024: 10 · 2023: 12 · 2022: 11 · 2021: 11 · 2020: 14 · 2019: 8 · 2018: 13 · 2017: 17 · 2016: 5 · 2015: 7 · 2014: 4 · 2013: 5
- FWCI
- 14.62
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- Computers & Electrical Engineering (publishedVersion)
- Funders
- Higher Education Commission, Pakistan
- Higher Education Commision, Pakistan
- Topics
- Social Sciences › Business, Management and Accounting › Marketing › Customer churn and segmentation
- Physical Sciences › Computer Science › Artificial Intelligence › Imbalanced Data Classification Techniques
- Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Customer Service Quality and Loyalty
- Keywords
- customer churn prediction, telecommunications, class imbalance, undersampling, particle swarm optimization, feature selection, minimum redundancy maximum relevance, principal component analysis, random forest, k-nearest neighbors, customer retention
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
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