The DOI matches its Crossref record; 14 of the 14 references it cites were found in a registry or an index.
Can we get from liking to buying? Behavioral differences in hedonic and utilitarian Facebook usage
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Citations
Cites
Perceived usefulness, perceived ease of use, and user acceptance of information technology
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Intrinsic and Extrinsic Motivations: Classic Definitions and New Directions
Ryan, R. M., & Deci, E. L. (2000) · Contemporary Educational Psychology · doi:10.1006/ceps.1999.1020 · Cited by 18,666
Estimating Nonresponse Bias in Mail Surveys
Armstrong, J. S., & Overton, T. S. (1977) · Journal of Marketing Research · doi:10.2307/3150783 · Cited by 12,222
The Behavioral Consequences of Service Quality
Zeithaml, V. A., Berry, L. L., & Parasuraman, A. (1996) · Journal of Marketing · doi:10.2307/1251929 · Cited by 12,003
Estimating nonresponse bias in mail surveys
Armstrong, J. S., & Overton, T. S. (1977) · Journal of Marketing Research · doi:10.1177/002224377701400320 · Cited by 10,390
Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Value
Babin, B. J., Darden, W. R., & Griffin, M. (1994) · Journal of Consumer Research · doi:10.1086/209376 · Cited by 6,020
The Effect of Word of Mouth on Sales: Online Book Reviews
Chevalier, J. A., & Mayzlin, D. (2006) · Journal of Marketing Research · doi:10.1509/jmkr.43.3.345 · Cited by 6,003
Muniz, A. M., & O'Guinn, T. C. (2001) · Journal of Consumer Research · doi:10.1086/319618 · Cited by 3,998
Measurement and analysis of online social networks
Mislove, A., Marcon, M., Gummadi, K. P., Druschel, P., & Bhattacharjee, B. (2007) · Proceedings of the 7th ACM SIGCOMM conference on Internet measurement · doi:10.1145/1298306.1298311 · Cited by 3,057
How Brand Community Practices Create Value
Schau, H. J., Muñiz, A. M., & Arnould, E. J. (2009) · Journal of Marketing · doi:10.1509/jmkg.73.5.30 · Cited by 2,444
Measuring the hedonic and utilitarian dimensions of consumer attitude
Voss, K. E., Spangenberg, E. R., & Grohmann, B. (2003) · Journal of Marketing Research · doi:10.1509/jmkr.40.3.310.19238 · Cited by 2,151
Mitra, K., Reiss, M. C., & Capella, L. M. (1999) · Journal of Services Marketing · doi:10.1108/08876049910273763 · Cited by 507
The Value of Different Customer Satisfaction and Loyalty Metrics in Predicting Business Performance
Morgan, N. A., & Rego, L. L. (2006) · Marketing Science · doi:10.1287/mksc.1050.0180 · Cited by 505 · cited 1×
“…(e.g., Luo and Homburg 2007, Zeithaml et al. 1996), and while there are also mixed results and doubt towards using these metrics (e.g., Chandon et al. 2005, Morgan and Rego 2006), their combined effect is bound to predict business performance better than only one metric or no metric at all.”
ResultCan we predict customer lifetime value?
Malthouse, E. C., & Blattberg, R. C. (2005) · Journal of Interactive Marketing · doi:10.1002/dir.20027 · Cited by 248
Cited by
Consumer behavior in social commerce: A literature review
Zhang, K. Z. K., & Benyoucef, M. (2016) · Decision Support Systems · doi:10.1016/j.dss.2016.04.001 · Cited by 631
Wang, Y., Gu, J., Wang, S., & Wang, J. (2019) · Transportation Research Part C: Emerging Technologies · doi:10.1016/j.trc.2019.05.044 · Cited by 334
Yang, F., Tang, J., Men, J., & Zheng, X. (2021) · Journal of Retailing and Consumer Services · doi:10.1016/j.jretconser.2021.102683 · Cited by 235
Schultz, C. D. (2017) · Electronic Commerce Research and Applications · doi:10.1016/j.elerap.2017.09.005 · Cited by 191
A trust-risk perspective on social commerce use: an examination of the biasing role of habit
Farivar, S., Turel, O., & Yuan, Y. (2017) · Internet Research · doi:10.1108/intr-06-2016-0175 · Cited by 169
Metadata
- Authors
- Pöyry, E., Parvinen, P., & Malmivaara, T.
- Venue
- Electronic Commerce Research and Applications
- Publisher
- Elsevier BV
- Published
- 2013-07
- Volume
- 12
- Issue
- 4
- Pages
- 224-235
- ISSN
- 1567-4223 (ISSN-L)
- OpenAlex
- W2047647251
- Cited by
- 308
- References
- 14
- FWCI
- 56.67
- Type
- journal article
- Language
- en
- Open access
- closed
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Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
