The DOI matches its Crossref record; 13 of the 13 references it cites were found in a registry or an index.
Successful customer value management: Key lessons and emerging trends
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Cites
Customer engagement behavior: Theoretical foundations and research directions
van Doorn, J., Lemon, K. N., Mittal, V., Nass, S., Pick, D., Pirner, P., & Verhoef, P. C. (2010) · Journal of Service Research · doi:10.1177/1094670510375599 · Cited by 3,536
Self-citationCustomer experience creation: Determinants, dynamics and management strategies
Verhoef, P. C., Lemon, K. N., Parasuraman, A., Roggeveen, A., Tsiros, M., & Schlesinger, L. A. (2009) · Journal of Retailing · doi:10.1016/j.jretai.2008.11.001 · Cited by 3,140
Self-citationReturn on Marketing: Using Customer Equity to Focus Marketing Strategy
Rust, R. T., Lemon, K. N., & Zeithaml, V. A. (2004) · Journal of Marketing · doi:10.1509/jmkg.68.1.109.24030 · Cited by 2,151
Self-citationUndervalued or overvalued customers: Capturing total customer engagement value
Kumar, V., Aksoy, L., Donkers, B., Venkatesan, R., Wiesel, T., & Tillmanns, S. (2010) · Journal of Service Research · doi:10.1177/1094670510375602 · Cited by 1,382
A Customer Lifetime Value Framework for Customer Selection and Resource Allocation Strategy
Venkatesan, R., & Kumar, V. (2004) · Journal of Marketing · doi:10.1509/jmkg.68.4.106.42728 · Cited by 948
A Framework for Customer Relationship Management
Winer, R. S. (2001) · California Management Review · doi:10.2307/41166102 · Cited by 868
Gupta, S., Lehmann, D. R., & Stuart, J. A. (2004) · Journal of Marketing Research · doi:10.1509/jmkr.41.1.7.25084 · Cited by 849
Bolton, R. N., Lemon, K. N., & Verhoef, P. C. (2004) · Journal of the Academy of Marketing Science · doi:10.1177/0092070304263341 · Cited by 741
Self-citationYim, C. K. (., Tse, D. K., & Chan, K. W. (2008) · Journal of Marketing Research · doi:10.1509/jmkr.45.6.741 · Cited by 583
Defection detection: measuring and understanding the predictive accuracy of customer churn models
Neslin, S. A., Gupta, S., Kamakura, W., Lu, J., & Mason, C. H. (2006) · Journal of Marketing Research · doi:10.1509/jmkr.43.2.204 · Cited by 574
Cited by
Factors influencing popularity of branded content in Facebook fan pages
Sabate, F., Berbegal-Mirabent, J., Cañabate, A., & Lebherz, P. R. (2014) · European Management Journal · doi:10.1016/j.emj.2014.05.001 · Cited by 557
Metadata
- Authors
- Verhoef, P. C., & Lemon, K. N.
- Venue
- European Management Journal
- Publisher
- Elsevier BV
- Published
- 2013-02
- Volume
- 31
- Issue
- 1
- Pages
- 1-15
- ISSN
- 0263-2373 (ISSN-L)
- OpenAlex
- W2112218863
- Cited by
- 180
- References
- 13
- FWCI
- 36.57
- Type
- journal article
- Language
- en
- Open access
- green
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- Verhoef, P. C., & Lemon, K. N. (2013). Successful customer value management: Key lessons and emerging trends. European Management Journal. https://doi.org/10.1016/j.emj.2012.08.001
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
