Investigating the role of product features in preventing customer churn, by using survival analysis and choice modeling: The case of financial services
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Registry
Cites
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Claims the paper makes
Claims other papers make about this one
Each is checked against this paper’s own text: does it say what the citing paper says it does?
Some studies measured the CAC and calculated it as the loss incurred when a customer churned.
“Therefore, some studies measured the CAC, and calculated it as the loss incurred when a customer churned [8] [31] [72].”
From A Survey on Churn Analysis in Various Business Domains (2020) · cites this paper as [8]
Cites
Logistic regression, survival analysis, and the Kaplan-Meier curve.
Efron, B. (1988) · Journal of the American Statistical Association · doi:10.1080/01621459.1988.10478612 · Cited by 1,065 · see citing works
Flagged first, then by citations
Cited by
Sorted by citations
A Survey on Churn Analysis in Various Business Domains
Ahn, J., Hwang, J., Kim, D., Choi, H., & Kang, S. (2020) · IEEE Access · doi:10.1109/access.2020.3042657 · Cited by 108 · see citing works
Investigating purchasing-sequence patterns for financial services using Markov, MTD and MTDg models
Prinzie, A., & Van den Poel, D. (2006) · European Journal of Operational Research · doi:10.1016/j.ejor.2004.05.004 · Cited by 75 · see citing works
Self-citation
- Authors
- Larivière, B., & Van den Poel, D.
- Affiliations
- Ghent University (BE)
- Corresponding author
- Larivière, Bart
- ORCID
- Larivière, Bart
- Venue
- Expert Systems with Applications
- Publisher
- Elsevier BV
- Published
- 2004-08
- Volume
- 27
- Issue
- 2
- Pages
- 277-285
- ISSN
- 0957-4174 (ISSN-L)
- OpenAlex
- W2076313627
- Cited by
- 159
- References
- 1
- Citations by year
- 2026: 2 · 2025: 6 · 2024: 7 · 2023: 2 · 2022: 7 · 2021: 9 · 2020: 7 · 2019: 4 · 2018: 3 · 2017: 2 · 2016: 6 · 2015: 7 · 2014: 7 · 2013: 8 · 2012: 12
- FWCI
- 40.82
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- Expert Systems with Applications (publishedVersion)
- RePEc: Research Papers in Economics (submittedVersion)
- Ghent University Academic Bibliography (Ghent University) (submittedVersion)
- Topics
- Social Sciences › Business, Management and Accounting › Marketing › Customer churn and segmentation
- Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Customer Service Quality and Loyalty
- Social Sciences › Business, Management and Accounting › Marketing › Consumer Market Behavior and Pricing
- Keywords
- customer churn, customer retention, product attributes, financial services, cross-selling, consumer preferences, customer relationship management, survival analysis, hazard models, multinomial probit model
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Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
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