Procedures for transferring organizational knowledge during generational change: A systematic review
Open accessAbstract
The loss of organizational knowledge has emerged as a prevalent issue for 21st-century organizations. This systematic review aims to scrutinize knowledge transfer procedures applied to individuals in managerial and intermediate positions during generational change or knowledge management initiatives. Following the PRISMA statement [1], this review progressed through four stages, applying inclusion and exclusion criteria, and ultimately identifying 28 articles for the final analysis. Descriptive indicators and content-related metrics were employed in the study. Key findings include: (1) predominant investment in knowledge retention studies and procedure design is observed among large companies, primarily in the secondary sector; (2) digitalization emerges as a critical aspect of effective organizational knowledge transfer procedures and protocols; (3) intra-organizational communication styles are predominantly employed for knowledge transfer; (4) organizations prefer a collective approach to transferring both tacit and explicit knowledge. In summary, this research offers fresh insights into a pivotal area of business management, showcasing originality in its exploration of knowledge transfer within the realms of generational change and knowledge management.
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- Authors
- Igoa-Iraola, E., & Díez, F.
- Affiliations
- Universidad de Deusto (ES)
- Corresponding author
- Igoa-Iraola, Elene
- Díez, Fernando
- Venue
- Heliyon
- Publisher
- Elsevier BV
- Published
- 2024-03
- Volume
- 10
- Issue
- 5
- Pages
- e27092
- ISSN
- 2405-8440 (ISSN-L)
- PMC
- PMC10909792
- OpenAlex
- W4392131744
- Cited by
- 11
- References
- 98
- Citations by year
- 2026: 8 · 2025: 3
- FWCI
- 1.55
- Type
- journal article
- Language
- en
- Open access
- gold
- doi.org
- Licence
- Locations
- Heliyon (publishedVersion, cc-by)
- PubMed Central (publishedVersion, cc-by)
- PubMed (publishedVersion)
- DOAJ (DOAJ: Directory of Open Access Journals) (submittedVersion, cc-by-sa)
- Funders
- University of Deusto
- Topics
- Social Sciences › Communication › Knowledge Management and Sharing
- Social Sciences › Business, Management and Accounting › Strategy and Management › Innovation and Knowledge Management
- Physical Sciences › Computer Science › Computer Science Applications › E-Learning and Knowledge Management
- Keywords
- organizational knowledge transfer, generational change, knowledge management, tacit knowledge, explicit knowledge, knowledge retention, digitalization, internal communication, managerial roles, knowledge loss
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