The DOI matches its Crossref record; 13 of the 13 references it cites were found in a registry or an index.
Customers’ cognitive, emotional, and actionable response to the servicescape: A test of the moderating effect of the restaurant type
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Citations
Cites
Evaluating Structural Equation Models with Unobservable Variables and Measurement Error
Fornell, C., & Larcker, D. F. (1981) · Journal of Marketing Research · doi:10.2307/3151312 · Cited by 109,314
Evaluating structural equation models with unobservable variables and measurement error
Fornell, C., & Larcker, D. F. (1981) · Journal of Marketing Research · doi:10.1177/002224378101800104 · Cited by 109,190
Baron, R. M., & Kenny, D. A. (1986) · Journal of Personality and Social Psychology · doi:10.1037/0022-3514.51.6.1173 · Cited by 91,532
SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality
Parasuraman, A., Berry, L. L., & Zeithaml, V. A. (1988) · Zenodo · doi:10.5281/zenodo.14579729 · Cited by 21,118
Lazarus, R. S. (1991) · doi:10.1093/oso/9780195069945.001.0001 · Cited by 12,691
The Behavioral Consequences of Service Quality
Zeithaml, V. A., Berry, L. L., & Parasuraman, A. (1996) · Journal of Marketing · doi:10.2307/1251929 · Cited by 12,003
Feeling and thinking: Preferences need no inferences.
Zajonc, R. B. (1980) · American Psychologist · doi:10.1037/0003-066x.35.2.151 · Cited by 8,094
Servicescapes: The Impact of Physical Surroundings on Customers and Employees
Bitner, M. J. (1992) · Journal of Marketing · doi:10.2307/1252042 · Cited by 7,271
Oliver, R. L., & Swan, J. E. (1989) · Journal of Marketing · doi:10.1177/002224298905300202 · Cited by 2,084
The principle of congruity in the prediction of attitude change.
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Cited by
The effect of atmosphere on customer engagement in upscale hotels: an application of S-O-R paradigm
Choi, H., & Kandampully, J. (2019) · International Journal of Hospitality Management · doi:10.1016/j.ijhm.2018.06.012 · Cited by 257
Animal ethics and tourism: deepening a stimulus–organism–response (S-O-R) framework
Fakfare, P., Lee, J.-S., Kim, J. J., Ryu, H. B., & Han, H. (2024) · Journal of Travel Research · doi:10.1177/00472875231175079 · Cited by 55
Keskin, E., Yayla, O., Sezen, N., & Dedeoğlu, B. B. (2024) · Journal of Hospitality and Tourism Insights · doi:10.1108/jhti-10-2023-0703 · Cited by 23
Metadata
- Authors
- Kim, W. G., & Moon, Y. J.
- Venue
- International Journal of Hospitality Management
- Publisher
- Elsevier BV
- Published
- 2009-03
- Volume
- 28
- Issue
- 1
- Pages
- 144-156
- ISSN
- 0278-4319 (ISSN-L)
- OpenAlex
- W2018657152
- Cited by
- 651
- References
- 13
- FWCI
- 34.77
- Type
- journal article
- Language
- en
- Open access
- closed
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Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
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- CoChat. (2026). Citation check: Customers’ cognitive, emotional, and actionable response to the servicescape: A test of the moderating effect of the restaurant type. https://app.cochat.ai/papers/10.1016/j.ijhm.2008.06.010
- The paper
- Kim, W. G., & Moon, Y. J. (2009). Customers’ cognitive, emotional, and actionable response to the servicescape: A test of the moderating effect of the restaurant type. International Journal of Hospitality Management. https://doi.org/10.1016/j.ijhm.2008.06.010
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.