The DOI matches its Crossref record; 96 of the 96 references it cites were found in a registry or an index.
The effect of relational benefits on perceived value in relation to customer loyalty: An empirical study in the Australian coffee outlets industry
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Claims the paper makes
Claims other papers make about this one
Each is checked against this paper’s own text: does it say what the citing paper says it does?
In the citing paper
“Several scholars propose a relationship between relational benefits and perceived value (e.g., Chen and Hu 2010).”
From Understanding and managing customer relational benefits in services: a meta-analysis (2020) · cites this paper as Chen and Hu 2010
Citations
Cites
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The commitment-trust theory of relationship marketing
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Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence
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Research works printed but not linked: 5
- Ball, 2005, Lattes lure brits to coffee, The Wall Street Journal
- Barlow, 1992, Relationship marketing: the ultimate in customer services, Retail Control March, 29
- Liang, 2004, Attributes, benefits, customer satisfaction and behavioral loyalty: an integrative research of financial services industry in Taiwan, Journal of Business Research, 4, 57
- Lloyd, 2002, Caffeine rush, Business Review Weekly
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Cited by
Sorted by citations
From Marketing Mix to Relationship Marketing: Towards a Paradigm Shift in Marketing
Grönroos, C. (1994) · Management Decision · doi:10.1108/00251749410054774 · Cited by 1,410
The Role of Customer Engagement in Building Consumer Loyalty to Tourism Brands
So, K. K. F., King, C., Sparks, B., & Wang, Y. (2014) · Journal of Travel Research · doi:10.1177/0047287514541008 · Cited by 758
Customer loyalty: a review and future directions with a special focus on the hospitality industry
Kandampully, J. A., Zhang, T. C., & Bilgihan, A. (2015) · International Journal of Contemporary Hospitality Management · doi:10.1108/ijchm-03-2014-0151 · Cited by 744
El-Adly, M. I. (2019) · Journal of Retailing and Consumer Services · doi:10.1016/j.jretconser.2018.07.007 · Cited by 613
Cho, M., Bonn, M. A., & Li, J. J. (2018) · International Journal of Hospitality Management · doi:10.1016/j.ijhm.2018.06.019 · Cited by 498
Metadata
- Authors
- Chen, P.-T., & Hu, H.-H.
- Affiliations
- Ming Chuan University (TW)
- Corresponding author
- Chen, Po-Tsang
- ORCID
- Hu, Hsin-Hui
- Venue
- International Journal of Hospitality Management
- Publisher
- Elsevier BV
- Published
- 2010-09
- Volume
- 29
- Issue
- 3
- Pages
- 405-412
- ISSN
- 0278-4319 (ISSN-L)
- OpenAlex
- W2144749179
- Cited by
- 269
- References
- 94
- Citations by year
- 2026: 1 · 2025: 12 · 2024: 12 · 2023: 17 · 2022: 24 · 2021: 31 · 2020: 13 · 2019: 20 · 2018: 23 · 2017: 19 · 2016: 16 · 2015: 22 · 2014: 18 · 2013: 13 · 2012: 16
- FWCI
- 16.55
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- International Journal of Hospitality Management (publishedVersion)
- Topics
- Social Sciences › Business, Management and Accounting › Marketing › Customer Service Quality and Loyalty
- Social Sciences › Business, Management and Accounting › Marketing › Service and Product Innovation
- Social Sciences › Business, Management and Accounting › Marketing › Customer churn and segmentation
- Keywords
- relationship benefits, perceived value, customer loyalty, customer retention, customer perceived value, competitive strategy, hospitality marketing
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