The DOI matches its Crossref record; 38 of the 38 references it cites were found in a registry or an index.
Restaurant experiences triggering positive electronic word-of-mouth (eWOM) motivations
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Citations
Cites
Structural equation modeling in practice: A review and recommended two-step approach
Anderson, J. C., & Gerbing, D. W. (1988) · Psychological Bulletin · doi:10.1037/0033-2909.103.3.411 · Cited by 41,941
SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality
Parasuraman, A., Berry, L. L., & Zeithaml, V. A. (1988) · Zenodo · doi:10.5281/zenodo.14579729 · Cited by 21,118
The Behavioral Consequences of Service Quality
Zeithaml, V. A., Berry, L. L., & Parasuraman, A. (1996) · Journal of Marketing · doi:10.2307/1251929 · Cited by 12,003
Measuring Service Quality: A Reexamination and Extension
Cronin, J. J., & Taylor, S. A. (1992) · Journal of Marketing · doi:10.1177/002224299205600304 · Cited by 10,628
(1974) · Medical Entomology and Zoology · Cited by 7,295
Hennig-Thurau, T., Gwinner, K. P., Walsh, G., & Gremler, D. D. (2004) · Journal of Interactive Marketing · doi:10.1002/dir.10073 · Cited by 5,916 · cited 2×
“In essence, WOM and eWOM have significant conceptual similarities in terms of interpersonal influence (Hennig-Thurau et al., 2004); therefore, the idea that different motivations for WOM can be generated from different consumption experiences is applica- 0278-4319/$ – see front matter © 2010…”
BackgroundA Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions
Boulding, W., Kalra, A., Staelin, R., & Zeithaml, V. A. (1993) · Journal of Marketing Research · doi:10.1177/002224379303000102 · Cited by 3,416
Electronic word-of-mouth in hospitality and tourism management
Litvin, S. W., Goldsmith, R. E., & Pan, B. (2008) · Tourism Management · doi:10.1016/j.tourman.2007.05.011 · Cited by 3,267
Product/Consumption-Based Affective Responses and Postpurchase Processes
Westbrook, R. A. (1987) · Journal of Marketing Research · doi:10.1177/002224378702400302 · Cited by 2,462 · cited 1×
“According to a study on consumer behavior, consumption experiences produce influences that act as powerful sources of human motivation (Westbrook, 1987).”
BackgroundRole of Product-Related Conversations in the Diffusion of a New Product
Arndt, J. (1967) · Journal of Marketing Research · doi:10.1177/002224376700400308 · Cited by 1,810
Cited by
Progress on information and communication technologies in hospitality and tourism
Law, R., Buhalis, D., & Cobanoglu, C. (2014) · International Journal of Contemporary Hospitality Management · doi:10.1108/ijchm-08-2013-0367 · Cited by 748
Hospitality and Tourism Online Reviews: Recent Trends and Future Directions
Schuckert, M., Liu, X., & Law, R. (2015) · Journal of Travel & Tourism Marketing · doi:10.1080/10548408.2014.933154 · Cited by 640
Zafar, A. U., Qiu, J., Li, Y., Wang, J., & Shahzad, M. (2021) · Computers in Human Behavior · doi:10.1016/j.chb.2019.106178 · Cited by 367
Kwok, L., & Yu, B. (2013) · Cornell Hospitality Quarterly · doi:10.1177/1938965512458360 · Cited by 337
Katsikari, C., Hatzithomas, L., Fotiadis, T., & Folinas, D. (2020) · Sustainability · doi:10.3390/su12114770 · Cited by 112
Metadata
- Authors
- Jeong, E., & Jang, S. (.
- Venue
- International Journal of Hospitality Management
- Publisher
- Elsevier BV
- Published
- 2011-06
- Volume
- 30
- Issue
- 2
- Pages
- 356-366
- ISSN
- 0278-4319 (ISSN-L)
- OpenAlex
- W2074778301
- Cited by
- 656
- References
- 38
- FWCI
- 29.22
- Type
- journal article
- Language
- en
- Open access
- closed
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Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
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- CoChat. (2026). Citation check: Restaurant experiences triggering positive electronic word-of-mouth (eWOM) motivations. https://app.cochat.ai/papers/10.1016/j.ijhm.2010.08.005
- The paper
- Jeong, E., & Jang, S. (. (2011). Restaurant experiences triggering positive electronic word-of-mouth (eWOM) motivations. International Journal of Hospitality Management. https://doi.org/10.1016/j.ijhm.2010.08.005
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
