The DOI matches its Crossref record; 11 of the 11 references it cites were found in a registry or an index.
Hospitality and Tourism Online Reviews: Recent Trends and Future Directions
Abstract
In view of the increasing popularity of online reviews and their significant impact on individual buying behavior as well as on the supply side, this study reviewed and analyzed articles related to online reviews in tourism and hospitality published in academic journals between 2004 and 2013. Based on a keyword-driven search and a content analysis, 50 articles were identified as relevant and classified into five topics. The findings revealed that (a) more than half of the analyzed articles focus on hotels and apply empirical methods based on secondary data, (b) more attention has been paid to the relationship between online reviews and online buying as well as satisfaction and online management, and (c) opinion mining of online reviews, motivation to post reviews, and the role of reviews are evenly distributed. This paper also discussed significant topical and methodological trends, contributes to an overall understanding of existing research and its limitation.
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Citations
Cites
Users of the world, unite! The challenges and opportunities of Social Media
Kaplan, A. M., & Haenlein, M. (2010) · Business Horizons · doi:10.1016/j.bushor.2009.09.003 · Cited by 17,875
The Effect of Word of Mouth on Sales: Online Book Reviews
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Buhalis, D., & Law, R. (2008) · Tourism Management · doi:10.1016/j.tourman.2008.01.005 · Cited by 3,823 · cited 2×
“Hotels, be they luxury or best value, use online travel agents (OTAs) or booking platforms, and online sales form the biggest part of their revenue (Buhalis & Law, 2008).”
BackgroundSelf-citationElectronic word-of-mouth in hospitality and tourism management
Litvin, S. W., Goldsmith, R. E., & Pan, B. (2008) · Tourism Management · doi:10.1016/j.tourman.2007.05.011 · Cited by 3,267
Structural equations modeling: Fit Indices, sample size, and advanced topics
Iacobucci, D. (2010) · Journal of Consumer Psychology · doi:10.1016/j.jcps.2009.09.003 · Cited by 2,263 · cited 1×
“Respondents may come from the same region, and the samples may not be big enough for both data analysis and conclusion generalization (Iacobucci, 2010).”
BackgroundThe impact of online reviews on hotel booking intentions and perception of trust
Sparks, B. A., & Browning, V. (2011) · Tourism Management · doi:10.1016/j.tourman.2010.12.011 · Cited by 1,688
Social Media in Tourism and Hospitality: A Literature Review
Leung, D., Law, R., van Hoof, H., & Buhalis, D. (2013) · Journal of Travel & Tourism Marketing · doi:10.1080/10548408.2013.750919 · Cited by 1,557
Self-citationTried and tested: The impact of online hotel reviews on consumer consideration
Vermeulen, I. E., & Seegers, D. (2009) · Tourism Management · doi:10.1016/j.tourman.2008.04.008 · Cited by 1,311
User generated content: the use of blogs for tourism organisations and tourism consumers
Akehurst, G. (2009) · Service Business · doi:10.1007/s11628-008-0054-2 · Cited by 422
Senti-lexicon and improved Naïve Bayes algorithms for sentiment analysis of restaurant reviews
Kang, H., Yoo, S. J., & Han, D. (2012) · Expert Systems with Applications · doi:10.1016/j.eswa.2011.11.107 · Cited by 336
Cited by
Xiang, Z., Du, Q., Ma, Y., & Fan, W. (2017) · Tourism Management · doi:10.1016/j.tourman.2016.10.001 · Cited by 1,051
Be a “Superhost”: The importance of badge systems for peer-to-peer rental accommodations
Liang, S., Schuckert, M., Law, R., & Chen, C.-C. (2017) · Tourism Management · doi:10.1016/j.tourman.2017.01.007 · Cited by 330
Self-citationUnderstanding Guest Satisfaction with Urban Hotel Location
Yang, Y., Mao, Z., & Tang, J. (2018) · Journal of Travel Research · doi:10.1177/0047287517691153 · Cited by 156
The halo effect: A longitudinal approach
Nicolau, J. L., Mellinas, J. P., & Martín-Fuentes, E. (2020) · Annals of Tourism Research · doi:10.1016/j.annals.2020.102938 · Cited by 103
Does gamification engage users in online shopping?
García-Jurado, A., Torres-Jiménez, M., Leal-Rodríguez, A. L., & Castro-González, P. (2021) · Electronic Commerce Research and Applications · doi:10.1016/j.elerap.2021.101076 · Cited by 81
Metadata
- Authors
- Schuckert, M., Liu, X., & Law, R.
- Venue
- Journal of Travel & Tourism Marketing
- Publisher
- Informa UK Limited
- Published
- 2015-07-04
- Volume
- 32
- Issue
- 5
- Pages
- 608-621
- ISSN
- 1054-8408 (ISSN-L)
- 1540-7306
- OpenAlex
- W2114011738
- Cited by
- 640
- References
- 11
- FWCI
- 131.78
- Type
- journal article
- Language
- en
- Open access
- closed
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- Schuckert, M., Liu, X., & Law, R. (2015). Hospitality and Tourism Online Reviews: Recent Trends and Future Directions. Journal of Travel & Tourism Marketing. https://doi.org/10.1080/10548408.2014.933154
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
