The DOI matches its Crossref record; 12 of the 12 references it cites were found in a registry or an index.
The business value of online consumer reviews and management response to hotel performance
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Citations
Cites
Podsakoff, P. M., MacKenzie, S. B., Lee, J.-Y., & Podsakoff, N. P. (2003) · Journal of Applied Psychology · doi:10.1037/0021-9010.88.5.879 · Cited by 82,194
Attitudinal Effects of Mere Exposure
Zajonc, R. B. (1968) · Journal of Personality and Social Psychology · doi:10.1037/h0025848 · Cited by 6,745
The Effect of Word of Mouth on Sales: Online Book Reviews
Chevalier, J. A., & Mayzlin, D. (2006) · Journal of Marketing Research · doi:10.1509/jmkr.43.3.345 · Cited by 6,003
Electronic word-of-mouth in hospitality and tourism management
Litvin, S. W., Goldsmith, R. E., & Pan, B. (2008) · Tourism Management · doi:10.1016/j.tourman.2007.05.011 · Cited by 3,267
The impact of online reviews on hotel booking intentions and perception of trust
Sparks, B. A., & Browning, V. (2011) · Tourism Management · doi:10.1016/j.tourman.2010.12.011 · Cited by 1,688
Social Media in Tourism and Hospitality: A Literature Review
Leung, D., Law, R., van Hoof, H., & Buhalis, D. (2013) · Journal of Travel & Tourism Marketing · doi:10.1080/10548408.2013.750919 · Cited by 1,557
Tried and tested: The impact of online hotel reviews on consumer consideration
Vermeulen, I. E., & Seegers, D. (2009) · Tourism Management · doi:10.1016/j.tourman.2008.04.008 · Cited by 1,311
Firm-Created Word-of-Mouth Communication: Evidence from a Field Test
Godes, D., & Mayzlin, D. (2009) · Marketing Science · doi:10.1287/mksc.1080.0444 · Cited by 837
Electronic word of mouth (eWOM): How eWOM platforms influence consumer product judgement
Lee, M., & Youn, S. (2009) · International Journal of Advertising · doi:10.2501/s0265048709200709 · Cited by 662
The effects of incentives, deal proneness, satisfaction and tie strength on word‐of‐mouth behaviour
Wirtz, J., & Chew, P. (2002) · International Journal of Service Industry Management · doi:10.1108/09564230210425340 · Cited by 393
Cited by
Xiang, Z., Du, Q., Ma, Y., & Fan, W. (2017) · Tourism Management · doi:10.1016/j.tourman.2016.10.001 · Cited by 1,051
Chen, C.-C., & Chang, Y.-C. (2018) · Telematics and Informatics · doi:10.1016/j.tele.2018.03.019 · Cited by 336
Be a “Superhost”: The importance of badge systems for peer-to-peer rental accommodations
Liang, S., Schuckert, M., Law, R., & Chen, C.-C. (2017) · Tourism Management · doi:10.1016/j.tourman.2017.01.007 · Cited by 330
The effect of the Covid-19 on sharing economy activities
Hossain, M. (2021) · Journal of Cleaner Production · doi:10.1016/j.jclepro.2020.124782 · Cited by 327
Why do people purchase from online travel agencies (OTAs)? A consumption values perspective
Talwar, S., Dhir, A., Kaur, P., & Mäntymäki, M. (2020) · International Journal of Hospitality Management · doi:10.1016/j.ijhm.2020.102534 · Cited by 322
Metadata
- Authors
- Xie, K. L., Zhang, Z., & Zhang, Z.
- Venue
- International Journal of Hospitality Management
- Publisher
- Elsevier BV
- Published
- 2014-10
- Volume
- 43
- Pages
- 1-12
- ISSN
- 0278-4319 (ISSN-L)
- OpenAlex
- W2014101371
- Cited by
- 598
- References
- 12
- FWCI
- 88.64
- Type
- journal article
- Language
- en
- Open access
- closed
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Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
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- CoChat. (2026). Citation check: The business value of online consumer reviews and management response to hotel performance. https://app.cochat.ai/papers/10.1016/j.ijhm.2014.07.007
- The paper
- Xie, K. L., Zhang, Z., & Zhang, Z. (2014). The business value of online consumer reviews and management response to hotel performance. International Journal of Hospitality Management. https://doi.org/10.1016/j.ijhm.2014.07.007
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
