The DOI matches its Crossref record; 53 of the 53 references it cites were found in a registry or an index.
The effectiveness of managing social media on hotel performance
Overview
The claims and statistics of this paper haven’t been checked yet.
Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.
Integrity signals
Registry
Cites
Statistics
Verification
Claims the paper makes
The claims and statistics of this paper haven’t been checked yet.
Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.
Self-check
Percentages, sums and reported differences re-computed from the paper’s own numbers.
The self-check needs the paper’s full text.
Citations
Cites
Herne, H., Cooley, W. W., & Lohnes, P. R. (1973) · Journal of the Royal Statistical Society. Series A (General) · doi:10.2307/2344428 · Cited by 35,697
The Effect of Word of Mouth on Sales: Online Book Reviews
Chevalier, J. A., & Mayzlin, D. (2006) · Journal of Marketing Research · doi:10.1509/jmkr.43.3.345 · Cited by 6,003
Marketing in Hypermedia Computer-Mediated Environments: Conceptual Foundations
Hoffman, D. L., & Novak, T. P. (1996) · Journal of Marketing · doi:10.1177/002224299606000304 · Cited by 5,625
Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses
Bitner, M. J. (1990) · Journal of Marketing · doi:10.1177/002224299005400206 · Cited by 4,943
Electronic word-of-mouth in hospitality and tourism management
Litvin, S. W., Goldsmith, R. E., & Pan, B. (2008) · Tourism Management · doi:10.1016/j.tourman.2007.05.011 · Cited by 3,267
Trusov, M., Bucklin, R. E., & Pauwels, K. (2009) · Journal of Marketing · doi:10.1509/jmkg.73.5.90 · Cited by 2,451
Zhu, F., & Zhang, X. (. (2010) · Journal of Marketing · doi:10.1509/jm.74.2.133 · Cited by 2,363
Marketing Services: Competing Through Quality
Becker, B. W., Berry, L. L., & Parasuraman, A. (1992) · Journal of Marketing · doi:10.2307/1252050 · Cited by 2,178
Herr, P. M., Kardes, F. R., & Kim, J. (1991) · Journal of Consumer Research · doi:10.1086/208570 · Cited by 2,142
Talk of the Network: A Complex Systems Look at the Underlying Process of Word-of-Mouth
Goldenberg, J., Libai, B., & Muller, E. (2001) · Marketing Letters · doi:10.1023/a:1011122126881 · Cited by 1,995
Cited by
The influence of e-word-of-mouth on hotel occupancy rate
Viglia, G., Minazzi, R., & Buhalis, D. (2016) · International Journal of Contemporary Hospitality Management · doi:10.1108/ijchm-05-2015-0238 · Cited by 334
Understanding the Impact of Online Reviews on Hotel Performance: An Empirical Analysis
Phillips, P., Barnes, S., Zigan, K., & Schegg, R. (2017) · Journal of Travel Research · doi:10.1177/0047287516636481 · Cited by 257
Kim, W. G., & Park, S. A. (2017) · International Journal of Contemporary Hospitality Management · doi:10.1108/ijchm-11-2015-0627 · Cited by 162
Self-citationSudaryanto, S., Hanim, A., Rosediana Dewi, I., Kartikasari, A. D., & Rusdiyanto, R. (2025) · Cogent Business & Management · doi:10.1080/23311975.2025.2503093 · Cited by 21
Metadata
- Authors
- Kim, W. G., Lim, H., & Brymer, R. A.
- Venue
- International Journal of Hospitality Management
- Publisher
- Elsevier BV
- Published
- 2015-01
- Volume
- 44
- Pages
- 165-171
- ISSN
- 0278-4319 (ISSN-L)
- OpenAlex
- W2060298340
- Cited by
- 377
- References
- 53
- FWCI
- 79.99
- Type
- journal article
- Language
- en
- Open access
- closed
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
What counts as a claim ›How we measure confidence ›How we check this ›
Are you an author, or do you see a problem with this page? Request a review
How to cite
Cite CoChat for the checks on this page, and the paper for its own findings.
- This page
- CoChat. (2026). Citation check: The effectiveness of managing social media on hotel performance. https://app.cochat.ai/papers/10.1016/j.ijhm.2014.10.014
- The paper
- Kim, W. G., Lim, H., & Brymer, R. A. (2015). The effectiveness of managing social media on hotel performance. International Journal of Hospitality Management. https://doi.org/10.1016/j.ijhm.2014.10.014
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.