The DOI matches its Crossref record; 84 of the 84 references it cites were found in a registry or an index.
Value get, value give: The relationships among perceived value, relationship quality, customer engagement, and value consciousness
Open accessAbstract
Abstract In today’s market, firms expect customers to not only consume their offerings, but also to market these offerings indirectly through different engagement behaviors. This study is conducted to examine factors that may drive customers to engage with restaurants. The research builds on the theory of engagement and relationship marketing literature to propose that customer perceived value (CPV) and relationship quality (RQ) are antecedents of CE. In addition, a mediated relationship between CPV and CE through RQ is examined to better understand the effects of CPV on CE. Customer value consciousness (CVC) is incorporated into the model as a boundary condition of the hypothesized positive impacts of CPV on CE and RQ. Findings demonstrate support to the relationships hypothesized. Further, the study develops the ‘value get, value’ framework to extend research on customer relationship and engagement. Findings are discussed in detail with implications for theory and practice.
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Cites
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Cited by
Li, M.-W., Teng, H.-Y., & Chen, C.-Y. (2020) · Journal of Hospitality and Tourism Management · doi:10.1016/j.jhtm.2020.06.015 · Cited by 348
Issock Issock, P. B., Mpinganjira, M., & Roberts-Lombard, M. (2019) · International Journal of Emerging Markets · doi:10.1108/ijoem-09-2018-0489 · Cited by 84
Wellness tourism: customer-perceived value on customer engagement
Xie, L., Guan, X., He, Y., & Huan, T.-C. (2022) · Tourism Review · doi:10.1108/tr-06-2020-0281 · Cited by 76
Li, L., Ragavan, N. A., Patwary, A. K., & Baijun, W. (2022) · Frontiers in Public Health · doi:10.3389/fpubh.2022.893439 · Cited by 13
Metadata
- Authors
- Itani, O. S., Kassar, A.-N., & Loureiro, S. M. C.
- Venue
- International Journal of Hospitality Management
- Publisher
- Elsevier BV
- Published
- 2019-07
- Volume
- 80
- Pages
- 78-90
- ISSN
- 0278-4319 (ISSN-L)
- OpenAlex
- W2912214692
- Cited by
- 316
- References
- 84
- FWCI
- 49.60
- Type
- journal article
- Language
- en
- Open access
- green
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- Itani, O. S., Kassar, A.-N., & Loureiro, S. M. C. (2019). Value get, value give: The relationships among perceived value, relationship quality, customer engagement, and value consciousness. International Journal of Hospitality Management. https://doi.org/10.1016/j.ijhm.2019.01.014
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
