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Cited by 7,824Service and Product InnovationCustomer Service Quality and LoyaltyManagement and Organizational Studies

Service-dominant logic: continuing the evolution

Vargo, Stephen L., Lusch, Robert F.·2008·Journal of the Academy of Marketing Science
DOI 10.1007/s11747-007-0069-6
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Crossref · 10.1007/s11747-007-0069-6

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33 of 33 references verified0 citation errors · 0 not checkable

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Each is checked against this paper’s own text: does it say what the citing paper says it does?

  • Labels and roles assigned to players like travelers, firms and intermediaries are not valid anymore.

    “In this vein, labels and roles assigned to players like travelers, firms and intermediaries are not valid anymore (Vargo and Lusch 2008).”

    From Smart tourism: foundations and developments (2015) · cites this paper as Vargo and Lusch 2008

  • S-D logic posits collaboration between heterogeneous actors towards value creation and postulates their interaction within a dynamic ecosystem through the voluntary exchange of operant resources.

    “S-D logic posits the collaboration between heterogeneous actors towards value creation (Vargo and Lusch, 2008) and postulates their interaction within a dynamic ecosystem (Wieland et al., 2012) through the voluntary exchange of operant resources (Lusch and Vargo, 2014).”

    From Smart tourism destinations: ecosystems for tourism destination competitiveness (2016) · cites this paper as Vargo and Lusch, 2008

  • S-D logic states that all social and economic actors are resource integrators and operant resources are the fundamental source of competitive advantage.

    “S-D logic states that “all social and economic actors are resource integrators” and “operant resources are the fundamental source of competitive advantage” (Vargo and Lusch, 2008, p.7).”

    From Smart tourism destinations: ecosystems for tourism destination competitiveness (2016) · cites this paper as Vargo and Lusch, 2008

  • Value is co-created not only with customers, but with a multitude of stakeholders.

    “More recent contributions to SD logic acknowledge that value is cocreated not only with customers, but with a multitude of stakeholders (Vargo and Lusch 2008;Vargo 2011;Lusch and Webster 2011).”

    From Stakeholder marketing: theoretical foundations and required capabilities (2015) · cites this paper as Vargo and Lusch 2008

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Authors
Vargo, S. L., & Lusch, R. F.
Affiliations
  • University of Hawaiʻi at Mānoa (US)
  • University of Arizona (US)
Corresponding author
Vargo, Stephen L.
ORCID
Venue
Journal of the Academy of Marketing Science
Publisher
Springer Science and Business Media LLC
Published
2007-08-01
Volume
36
Issue
1
Pages
1-10
ISSN
  • 0092-0703 (ISSN-L)
  • 1552-7824
DOI
10.1007/s11747-007-0069-6
OpenAlex
W2126840412
Cited by
7,824
References
33
Citations by year
2026: 646 · 2025: 412 · 2024: 424 · 2023: 441 · 2022: 489 · 2021: 537 · 2020: 615 · 2019: 531 · 2018: 552 · 2017: 499 · 2016: 445 · 2015: 480 · 2014: 467 · 2013: 351 · 2012: 338
FWCI
374.43
Type
journal article
Language
en
Open access
closed
Licence
www.springer.com/tdm (tdm)
Locations
Journal of the Academy of Marketing Science (publishedVersion)
Topics
  • Social Sciences › Business, Management and Accounting › Marketing › Service and Product Innovation
  • Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Customer Service Quality and Loyalty
  • Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Management and Organizational Studies
Keywords
service-dominant logic, marketing theory, value co-creation, customer value, service marketing

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