Algorithmic management: The case of Airbnb
Abstract
Algorithmic management is rapidly emerging as a strategic management tool in the digital economy; however, little is known of the outcomes of algorithmic management for users of the sharing economy platforms. With a focus on one of the most rapidly growing peer-to-peer platforms, this research investigates how Airbnb hosts have responded to and adapted to the algorithmic management strategies employed by Airbnb. Findings suggest that asymmetry of algorithmic information can increase Airbnb’s power to influence and control Airbnb hosts’ practices. Further, such information asymmetry can significantly hinder Airbnb hosts’ sense of control. This study contributes to the emerging academic dialogue on the algorithmic management in tourism and hospitality and advances the academic research on the human resources aspect of the sharing economy.
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Algorithms are widely used by companies such as Airbnb, Uber, and Amazon to manage, direct, recruit, evaluate, and even terminate workers.
“Algorithms are widely used, by companies such as Airbnb (Cheng and Foley 2019), Uber (Möhlmann and Henfridsson 2019;Muller 2019;Amorim and Moda 2020), and Amazon (Park et al. 2021;Chesta 2021) in precisely these ways, to manage, direct, recruit, evaluate, and even terminate workers.”
From Artificial intelligence and work: a critical review of recent research from the social sciences (2024) · cites this paper as Cheng and Foley 2019
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References 18 · Cited by 94
- Authors
- Cheng, M., & Foley, C.
- Affiliations
- Curtin University (AU)
- University of Technology Sydney (AU)
- Corresponding author
- Cheng, Mingming
- Venue
- International Journal of Hospitality Management
- Publisher
- Elsevier BV
- Published
- 2019-10
- Volume
- 83
- Pages
- 33-36
- ISSN
- 0278-4319 (ISSN-L)
- OpenAlex
- W2937608086
- Cited by
- 94
- References
- 18
- Citations by year
- 2026: 11 · 2025: 12 · 2024: 16 · 2023: 17 · 2022: 14 · 2021: 13 · 2020: 7 · 2019: 4
- FWCI
- 12.47
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- International Journal of Hospitality Management (publishedVersion)
- UTS ePRESS (University of Technology Sydney) (submittedVersion)
- Topics
- Social Sciences › Business, Management and Accounting › Marketing › Sharing Economy and Platforms
- Social Sciences › Sociology and Political Science › Digital Economy and Work Transformation
- Social Sciences › Business, Management and Accounting › Industrial relations › Legal and Labor Studies
- Keywords
- algorithmic management, Airbnb, sharing economy, peer-to-peer platforms, information asymmetry, host control, platform power, human resource management, tourism and hospitality, algorithmic decision-making
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