The DOI matches its Crossref record; 86 of the 86 references it cites were found in a registry or an index.
Are you good enough? CSR, quality management and corporate financial performance in the hospitality industry
Open accessAbstract
Abstract Hospitality firms are increasingly investing in corporate social responsibility (CSR) to generate strong relationships with stakeholders while aiming to benefit their own performance. However, CSR may bring both costs and benefits to the focal firm. We analyze how corporate financial performance (CFP) is affected by CSR, finding that the impact of CSR on CFP has a U-shaped form, where CSR is a cost that translates into higher benefits only when it generates solid relationships between firms and their stakeholders. Furthermore, we adopt a contingency approach, assessing the role of quality management (QM) on the CSR-CFP relationship. We find that the simultaneous implementation of CSR and QM is less beneficial to CFP than the isolated implementation of CSR due to the redundancy of different activities aimed at similar goals, i.e., stakeholders’ satisfaction. In doing so, we advance academic understanding of the impact of CSR and QM on CFP.
Overview
The claims and statistics of this paper haven’t been checked yet.
Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.
Integrity signals
Registry
Cites
Statistics
Verification
Claims the paper makes
The claims and statistics of this paper haven’t been checked yet.
Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.
Self-check
Percentages, sums and reported differences re-computed from the paper’s own numbers.
The self-check needs the paper’s full text.
Citations
Cites
(2001) · RePEc: Research Papers in Economics · Cited by 27,577
(2010) · Cited by 24,023
The Social Responsibility of Business Is to Increase Its Profits
Friedman, M. (2007) · Corporate Ethics and Corporate Governance · doi:10.1007/978-3-540-70818-6_14 · Cited by 11,529
Corporate Social Responsibility: Evolution of a Definitional Construct
Carroll, A. B. (1999) · Business & Society · doi:10.1177/000765039903800303 · Cited by 6,316
A Social Information Processing Approach to Job Attitudes and Task Design
Salancik, G. R., & Pfeffer, J. (1978) · Administrative Science Quarterly · doi:10.2307/2392563 · Cited by 4,372
The impact of corporate sustainability on organizational processes and performance
Eccles, R. G., Ioannou, I., & Serafeim, G. (2014) · Management Science · doi:10.1287/mnsc.2014.1984 · Cited by 4,104
The Business Case for Corporate Social Responsibility: A Review of Concepts, Research and Practice
Carroll, A. B., & Shabana, K. M. (2010) · International Journal of Management Reviews · doi:10.1111/j.1468-2370.2009.00275.x · Cited by 3,919
Entrepreneurial orientation and small business performance: a configurational approach
Wiklund, J., & Shepherd, D. (2005) · Journal of Business Venturing · doi:10.1016/j.jbusvent.2004.01.001 · Cited by 3,196
Corporate Social Responsibility: Strategic Implications*
McWilliams, A., Siegel, D. S., & Wright, P. M. (2006) · Journal of Management Studies · doi:10.1111/j.1467-6486.2006.00580.x · Cited by 3,154
Total quality management as competitive advantage: A review and empirical study
Powell, T. C. (1995) · Strategic Management Journal · doi:10.1002/smj.4250160105 · Cited by 2,637
Cited by
Can corporate social responsibility protect firm value during the COVID-19 pandemic?
Qiu, S. (., Jiang, J., Liu, X., Chen, M.-H., & Yuan, X. (2021) · International Journal of Hospitality Management · doi:10.1016/j.ijhm.2020.102759 · Cited by 321
Bui, H. T., & Filimonau, V. (2021) · International Journal of Contemporary Hospitality Management · doi:10.1108/ijchm-03-2021-0330 · Cited by 28
Metadata
- Authors
- Franco, S., Caroli, M. G., Cappa, F., & Del Chiappa, G.
- Venue
- International Journal of Hospitality Management
- Publisher
- Elsevier BV
- Published
- 2020-07
- Volume
- 88
- Pages
- 102395
- ISSN
- 0278-4319 (ISSN-L)
- OpenAlex
- W2987208996
- Cited by
- 293
- References
- 86
- FWCI
- 52.16
- Type
- journal article
- Language
- en
- Open access
- green
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
What counts as a claim ›How we measure confidence ›How we check this ›
Are you an author, or do you see a problem with this page? Request a review
How to cite
Cite CoChat for the checks on this page, and the paper for its own findings.
- This page
- CoChat. (2026). Citation check: Are you good enough? CSR, quality management and corporate financial performance in the hospitality industry. https://app.cochat.ai/papers/10.1016/j.ijhm.2019.102395
- The paper
- Franco, S., Caroli, M. G., Cappa, F., & Del Chiappa, G. (2020). Are you good enough? CSR, quality management and corporate financial performance in the hospitality industry. International Journal of Hospitality Management. https://doi.org/10.1016/j.ijhm.2019.102395
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
