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Cited by 257

The DOI matches its Crossref record; 163 of the 163 references it cites were found in a registry or an index.

Customer-robot interactions: Understanding customer experience with service robots

Open access
Huang, Dan, Chen, Qiurong, Huang, Jiahui, Kong, Shaojun, Li, Zhiyong·2021·International Journal of Hospitality Management
DOI 10.1016/j.ijhm.2021.103078
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Registry

Crossref · 10.1016/j.ijhm.2021.103078

Cites

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Metadata

Authors
Huang, D., Chen, Q., Huang, J., Kong, S., & Li, Z.
Venue
International Journal of Hospitality Management
Publisher
Elsevier BV
Published
2021-10
Volume
99
Pages
103078
ISSN
0278-4319 (ISSN-L)
DOI
10.1016/j.ijhm.2021.103078
OpenAlex
W3202651450
Cited by
257
References
163
FWCI
12.79
Type
journal article
Language
en
Open access
green

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CoChat. (2026). Citation check: Customer-robot interactions: Understanding customer experience with service robots. https://app.cochat.ai/papers/10.1016/j.ijhm.2021.103078
The paper
Huang, D., Chen, Q., Huang, J., Kong, S., & Li, Z. (2021). Customer-robot interactions: Understanding customer experience with service robots. International Journal of Hospitality Management. https://doi.org/10.1016/j.ijhm.2021.103078

Data sources

Bibliographic data: Semantic Scholar, OpenAlex, Crossref.

Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).

Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.