The DOI matches its Crossref record; 29 of the 29 references it cites were found in a registry or an index.
Continuance intention of online technologies: A systematic literature review
Open accessAbstract
Abstract Given the dynamic nature of digital technologies, understanding why users intend to continue to use them or not is important for practitioners and academics alike. This paper presents an up-to-date Systematic Literature Review (SLR) of Continuance Intention (CI) for online technologies. The SLR classifies and analyses 147 relevant articles on CI in the field of online technology. It analyses papers according to the type of online technology as well as four groups of antecedents (psychological, technological, social, and behavioral) of CI and reviews the consequences of CI. Based on the SLR, the paper outlines two broad directions for future research relating to a conceptual framework and research design, highlighting promising research areas linked to the new features of emerging technologies, such as hyper-connectivity, and intention-behavior gaps.
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Cites
The theory of planned behavior
Ajzen, I. (1991) · Organizational Behavior and Human Decision Processes · doi:10.1016/0749-5978(91)90020-t · Cited by 90,587
Perceived usefulness, perceived ease of use, and user acceptance of information technology
Davis, F. D. (1989) · MIS Quarterly · doi:10.2307/249008 · Cited by 68,483
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Ajzen, I. (1985) · Action Control · doi:10.1007/978-3-642-69746-3_2 · Cited by 19,057
A Paradigm for Developing Better Measures of Marketing Constructs
Churchill, G. A. (1979) · Journal of Marketing Research · doi:10.1177/002224377901600110 · Cited by 16,549
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Oliver, R. L. (1980) · Journal of Marketing Research · doi:10.1177/002224378001700405 · Cited by 14,494
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Mayer, R. C., Davis, J. H., & Schoorman, F. D. (1995) · The Academy of Management Review · doi:10.2307/258792 · Cited by 10,736
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Understanding Information Systems Continuance: An Expectation-Confirmation Model1
Bhattacherjee, A. (2001) · MIS Quarterly · doi:10.2307/3250921 · Cited by 8,767
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Cited by
Saif, N., Khan, S. U., Shaheen, I., ALotaibi, F. A., Alnfiai, M. M., & Arif, M. (2024) · Computers in Human Behavior · doi:10.1016/j.chb.2023.108097 · Cited by 301
Jin, S. V., & Youn, S. (2023) · International Journal of Human–Computer Interaction · doi:10.1080/10447318.2022.2129277 · Cited by 201
Wang, T., Wang, W., Liang, J., Nuo, M., Wen, Q., Wei, W., Han, H., & Lei, J. (2022) · npj Digital Medicine · doi:10.1038/s41746-022-00692-9 · Cited by 84
Purchase Behavior of Consumers Toward GSAs: A Longitudinal Assessment
Chakraborty, D. (2023) · Journal of Computer Information Systems · doi:10.1080/08874417.2022.2123065 · Cited by 38
Understanding the Continuance Intention to Use Chatbot Services
Kim, J., Li, Y., & Choi, J. (2023) · Asia Marketing Journal · doi:10.53728/2765-6500.1613 · Cited by 8
Metadata
- Authors
- Yan, M., Filieri, R., & Gorton, M.
- Venue
- International Journal of Information Management
- Publisher
- Elsevier BV
- Published
- 2021-06
- Volume
- 58
- Pages
- 102315
- ISSN
- 0268-4012 (ISSN-L)
- OpenAlex
- W3126583568
- Cited by
- 238
- References
- 29
- FWCI
- 11.39
- Type
- journal article
- Language
- en
- Open access
- bronze
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- Yan, M., Filieri, R., & Gorton, M. (2021). Continuance intention of online technologies: A systematic literature review. International Journal of Information Management. https://doi.org/10.1016/j.ijinfomgt.2021.102315
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
