The DOI matches its Crossref record; 77 of the 78 references it cites were found in a registry or an index.
The impact of interactivity of electronic word of mouth systems and E-Quality on decision support in the context of the e-marketplace
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In the citing paper
“The positive relationship between internet content and one's satisfaction could be observed in some empirical studies [88].”
From Investigating the Impact of Critical Factors on Continuance Intention towards Cross-Border Shopping Websites (2019) · cites this paper as [88]
Citations
Cites
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Satisfaction: a behavioral perspective on the consumer
Oliver, R. L. (2010) · Choice Reviews Online · doi:10.5860/choice.47-6963 · Cited by 6,042
The Effect of Word of Mouth on Sales: Online Book Reviews
Chevalier, J. A., & Mayzlin, D. (2006) · Journal of Marketing Research · doi:10.1509/jmkr.43.3.345 · Cited by 6,003
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Cited by
Sorted by citations
Smart tourism technologies in travel planning: The role of exploration and exploitation
Huang, C., Goo, J., Nam, K.-C., & Yoo, C. W. (2017) · Information & Management · doi:10.1016/j.im.2016.11.010 · Cited by 601
Explaining online shopping behavior with fsQCA: The role of cognitive and affective perceptions
Pappas, I. O., Kourouthanassis, P. E., Giannakos, M. N., & Chrissikopoulos, V. (2015) · Journal of Business Research · doi:10.1016/j.jbusres.2015.07.010 · Cited by 524
Hsu, C., & Chen, M. (2018) · Computers in Human Behavior · doi:10.1016/j.chb.2018.06.037 · Cited by 404
Be a “Superhost”: The importance of badge systems for peer-to-peer rental accommodations
Liang, S., Schuckert, M., Law, R., & Chen, C.-C. (2017) · Tourism Management · doi:10.1016/j.tourman.2017.01.007 · Cited by 330
Social media or shopping websites? The influence of eWOM on consumers’ online purchase intentions
Erkan, I., & Evans, C. (2016) · Journal of Marketing Communications · doi:10.1080/13527266.2016.1184706 · Cited by 371
Metadata
- Authors
- Yoo, C. W., Kim, Y. J., & Sanders, G. L.
- Affiliations
- Florida Atlantic University (US)
- Sogang University (KR)
- University at Buffalo, State University of New York (US)
- Corresponding author
- Yoo, Chul Woo
- Venue
- Information & Management
- Publisher
- Elsevier BV
- Published
- 2015-06
- Volume
- 52
- Issue
- 4
- Pages
- 496-505
- ISSN
- 0378-7206 (ISSN-L)
- OpenAlex
- W2094410932
- Cited by
- 152
- References
- 78
- Citations by year
- 2026: 3 · 2025: 3 · 2024: 6 · 2023: 10 · 2022: 17 · 2021: 18 · 2020: 24 · 2019: 14 · 2018: 19 · 2017: 22 · 2016: 11 · 2015: 5
- FWCI
- 63.03
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- Information & Management (publishedVersion)
- Topics
- Social Sciences › Business, Management and Accounting › Marketing › Digital Marketing and Social Media
- Social Sciences › Decision Sciences › Information Systems and Management › Technology Adoption and User Behaviour
- Social Sciences › Business, Management and Accounting › Marketing › Customer Service Quality and Loyalty
- Keywords
- electronic word of mouth, interactivity, e-quality, decision support, online marketplaces, customer satisfaction, purchase decision, website quality, e-commerce
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Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
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