Cited by 152Digital Marketing and Social MediaTechnology Adoption and User BehaviourCustomer Service Quality and Loyalty

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The impact of interactivity of electronic word of mouth systems and E-Quality on decision support in the context of the e-marketplace

Yoo, Chul Woo, Kim, Yong Jin, Sanders, G. Lawrence·2015·Information & Management

DOI 10.1016/j.im.2015.03.001

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Authors: Yoo, C. W., Kim, Y. J., & Sanders, G. L.
Affiliations: Florida Atlantic University (US)
Sogang University (KR)
University at Buffalo, State University of New York (US)
Corresponding author: Yoo, Chul Woo
ORCID: Yoo, Chul Woo
Kim, Yong Jin
Sanders, G. Lawrence
Venue: Information & Management
Publisher: Elsevier BV
Published: 2015-06
Volume: 52
Issue: 4
Pages: 496-505
ISSN: 0378-7206 (ISSN-L)
DOI: 10.1016/j.im.2015.03.001
OpenAlex: W2094410932
Cited by: 152
References: 78
Citations by year: 2026: 3 · 2025: 3 · 2024: 6 · 2023: 10 · 2022: 17 · 2021: 18 · 2020: 24 · 2019: 14 · 2018: 19 · 2017: 22 · 2016: 11 · 2015: 5
FWCI: 63.03
Type: journal article
Language: en
Open access: closed
Licence: www.elsevier.com/tdm/userlicense/1.0/ (tdm)
Locations: Information & Management (publishedVersion)
Topics: Social Sciences › Business, Management and Accounting › Marketing › Digital Marketing and Social Media
Social Sciences › Decision Sciences › Information Systems and Management › Technology Adoption and User Behaviour
Social Sciences › Business, Management and Accounting › Marketing › Customer Service Quality and Loyalty
Keywords: electronic word of mouth, interactivity, e-quality, decision support, online marketplaces, customer satisfaction, purchase decision, website quality, e-commerce

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The impact of interactivity of electronic word of mouth systems and E-Quality on decision support in the context of the e-marketplace

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