The impact of digital technology on relationships in a business network
Integrity signals
Registry
Cites
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Claims the paper makes
Claims other papers make about this one
Each is checked against this paper’s own text: does it say what the citing paper says it does?
Digital technologies not only contribute to cost savings, but also improve the customer experience process for internal services.
“Thus, digital technologies not only contribute to cost savings, but also improve the customer experience process for internal services.”
From Exploring Human Resource Management Digital Transformation in the Digital Age (2024) · cites this paper as Pagani & Pardo, 2017
Cites
Building Theories from Case Study Research
Eisenhardt, K. M. (1989) · The Academy of Management Review · doi:10.2307/258557 · Cited by 17,455 · see citing works
The Duality of Technology: Rethinking the Concept of Technology in Organizations
Orlikowski, W. J. (1992) · Organization Science · doi:10.1287/orsc.3.3.398 · Cited by 4,957 · see citing works
CONDUCTING INTERORGANIZATIONAL RESEARCH USING KEY INFORMANTS.
KUMAR, N., STERN, L. W., & ANDERSON, J. C. (1993) · Academy of Management Journal · doi:10.2307/256824 · Cited by 2,467 · see citing works
Knowledge Management Processes and International Joint Ventures
Inkpen, A. C., & Dinur, A. (1998) · Organization Science · doi:10.1287/orsc.9.4.454 · Cited by 993 · see citing works
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Cited by
Sorted by citations
Exploring Human Resource Management Digital Transformation in the Digital Age
Zhang, J., & Chen, Z. (2024) · Journal of the Knowledge Economy · doi:10.1007/s13132-023-01214-y · Cited by 414 · see citing works
“Digitalization assists in making processes within organizations more efficient and increases the sense of customer experience (Pagani & Pardo, 2017).”
A comparison of social media marketing between B2B, B2C and mixed business models
Iankova, S., Davies, I., Archer-Brown, C., Marder, B., & Yau, A. (2019) · Industrial Marketing Management · doi:10.1016/j.indmarman.2018.01.001 · Cited by 338 · see citing works
- Authors
- Pagani, M., & Pardo, C.
- Affiliations
- École de management de Lyon (FR)
- Corresponding author
- Pagani, Margherita
- Venue
- Industrial Marketing Management
- Publisher
- Elsevier BV
- Published
- 2017-11
- Volume
- 67
- Issue
- 67
- Pages
- 185-192
- ISSN
- 0019-8501 (ISSN-L)
- OpenAlex
- W2747564439
- Cited by
- 618
- References
- 4
- Citations by year
- 2026: 51 · 2025: 82 · 2024: 116 · 2023: 142 · 2022: 84 · 2021: 59 · 2020: 51 · 2019: 24 · 2018: 9
- FWCI
- 36.16
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- Industrial Marketing Management (publishedVersion)
- RePEc: Research Papers in Economics (submittedVersion)
- HAL (submittedVersion)
- Topics
- Social Sciences › Business, Management and Accounting › Management of Technology and Innovation › Digital Innovation in Industries
- Social Sciences › Business, Management and Accounting › Strategy and Management › Business Strategy and Innovation
- Social Sciences › Business, Management and Accounting › Strategy and Management › Digital Platforms and Economics
- Keywords
- digitalization, business networks, digital technology adoption, manufacturing industry
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
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