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Cited by 258

The DOI matches its Crossref record; 17 of the 17 references it cites were found in a registry or an index.

The central role of knowledge integration capability in service innovation-based competitive strategy

Salunke, Sandeep, Weerawardena, Jay, McColl-Kennedy, Janet R.·2019·Industrial Marketing Management
DOI 10.1016/j.indmarman.2018.07.004
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Abstract

This study examines how B2B service firms organize and manage knowledge in order to deliver new value adding solutions and in turn competitive advantage, addressing calls for research into this important, yet neglected area. Specifically, this study: (1) examines the role of the antecedents of knowledge integration capability (KIC) in service innovation-led competitive advantage in project-oriented B2B service firms; and (2) models and empirically tests the links between KIC and service innovation, and in turn sustainable competitive advantage (SCA). Findings from our research of Australian and US project-oriented firms support our central theorization that the new knowledge acquired through external and internal sources per se is not sufficient, but should be integrated with existing knowledge in order to deliver innovative service solutions addressing clients' needs. Results from testing non-linear effects of new knowledge configurations on service innovation provide deeper insights into the suggested relationship. Our research contributes to calls for comprehensive frameworks of service innovation-led competitive advantage. We provide theoretical and managerial implications, and suggest areas for future research.

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Metadata

Authors
Salunke, S., Weerawardena, J., & McColl-Kennedy, J. R.
Venue
Industrial Marketing Management
Publisher
Elsevier BV
Published
2019-01
Volume
76
Pages
144-156
ISSN
0019-8501 (ISSN-L)
DOI
10.1016/j.indmarman.2018.07.004
OpenAlex
W2888467370
Cited by
258
References
17
FWCI
32.68
Type
journal article
Language
en
Open access
closed

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Bibliographic data: Semantic Scholar, OpenAlex, Crossref.

Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).

Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.