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Cited by 675

The DOI matches its Crossref record; 15 of the 15 references it cites were found in a registry or an index.

Understanding factors affecting trust in and satisfaction with mobile banking in Korea: A modified DeLone and McLean’s model perspective

Lee, Kun Chang, Chung, Namho·2009·Interacting with Computers
DOI 10.1016/j.intcom.2009.06.004
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Abstract

As mobile technology has developed, mobile banking has become accepted as part of daily life. Although many studies have been conducted to assess users’ satisfaction with mobile applications, none has focused on the ways in which the three quality factors associated with mobile banking – system quality, information quality and interface design quality – affect consumers’ trust and satisfaction. Our proposed research model, based on DeLone and McLean’s model, assesses how these three external quality factors can impact satisfaction and trust. We collected 276 valid questionnaires from mobile banking customers, then analyzed them using structural equation modeling. Our results show that system quality and information quality significantly influence customers’ trust and satisfaction, and that interface design quality does not. We present herein implications and suggestions for further research.

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Metadata

Authors
Lee, K. C., & Chung, N.
Venue
Interacting with Computers
Publisher
Oxford University Press (OUP)
Published
2009-12
Volume
21
Issue
5-6
Pages
385-392
ISSN
0953-5438 (ISSN-L)
DOI
10.1016/j.intcom.2009.06.004
OpenAlex
W2106611382
Cited by
675
References
15
FWCI
38.96
Type
journal article
Language
en
Open access
closed

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CoChat. (2026). Citation check: Understanding factors affecting trust in and satisfaction with mobile banking in Korea: A modified DeLone and McLean’s model perspective. https://app.cochat.ai/papers/10.1016/j.intcom.2009.06.004
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Lee, K. C., & Chung, N. (2009). Understanding factors affecting trust in and satisfaction with mobile banking in Korea: A modified DeLone and McLean’s model perspective. Interacting with Computers. https://doi.org/10.1016/j.intcom.2009.06.004

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Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).

Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.