An empirical investigation of mobile banking adoption: The effect of innovation attributes and knowledge-based trust
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Trust in digital banking is shaped not only by technology but also by broader perceptions of institutional effectiveness and fairness.
“Moreover, researchers such as Lin (2011) and Yoon et al. (2017) have noted that trust is not only shaped by the technology itself but also by broader perceptions of institutional effectiveness and fairness.”
From Trust in digital banking: a thematic review of drivers, barriers and emerging evidence in developing countries (2025) · cites this paper as Lin, 2011
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“Moreover, researchers such as Lin (2011) and Yoon et al. (2017) have noted that trust is not only shaped by the technology itself but also by broader perceptions of institutional effectiveness and fairness.”
- Authors
- Lin, H.-F.
- Affiliations
- National Taiwan Ocean University (TW)
- Corresponding author
- Lin, Hsiu-Fen
- ORCID
- Lin, Hsiu-Fen
- Venue
- International Journal of Information Management
- Publisher
- Elsevier BV
- Published
- 2011-06
- Volume
- 31
- Issue
- 3
- Pages
- 252-260
- ISSN
- 0268-4012 (ISSN-L)
- OpenAlex
- W2045655911
- Cited by
- 912
- References
- 18
- Citations by year
- 2026: 19 · 2025: 40 · 2024: 64 · 2023: 86 · 2022: 90 · 2021: 88 · 2020: 70 · 2019: 95 · 2018: 64 · 2017: 58 · 2016: 55 · 2015: 57 · 2014: 66 · 2013: 31 · 2012: 20
- FWCI
- 42.52
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- International Journal of Information Management (publishedVersion)
- RePEc: Research Papers in Economics (submittedVersion)
- Topics
- Social Sciences › Decision Sciences › Information Systems and Management › Technology Adoption and User Behaviour
- Health Sciences › Health Professions › Health Information Management › Health, Technology, Consumer Behavior
- Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Customer Service Quality and Loyalty
- Keywords
- mobile banking adoption, innovation characteristics, knowledge-based trust, perceived relative advantage, perceived ease of use, compatibility, perceived competence, benevolence, integrity, attitudes toward technology, behavioral intention, potential customers, repeat customers, diffusion of innovation theory, mobile commerce
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