The DOI matches its Crossref record; 80 of the 80 references it cites were found in a registry or an index.
The Impact of Website Quality on Information Quality, Value, and Loyalty Intentions in Apparel Retailing
Abstract
This study investigated relationships among website quality, perceived information quality, perceived value, and loyalty intentions in the context of apparel online shopping. Analysis of data using structural equation modeling showed that among the website quality dimensions, interactivity, online completeness, ease of use, and entertainment significantly influence perceived information quality. Perceived information quality affects perceived value and loyalty intentions and perceived value influences loyalty intentions toward apparel retail websites. The post-hoc test revealed that entertainment and trust affect perceived value. Online completeness and entertainment were found to influence loyalty intentions. Strategic suggestions are provided for e-retailer improvement of website information quality, such as utilizing entertaining and engaging devices and designing their websites for consumer comprehension and enjoyment during the shopping experience.
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Cites
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Cited by
Chen, C.-C., & Lin, Y.-C. (2018) · Telematics and Informatics · doi:10.1016/j.tele.2017.12.003 · Cited by 810
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“Kim and Niehm (2009) proposed that perceived value includes a trade-off between the “obtained” part (the benefit that the buyer obtains from the seller’s product) and the “given” part (the cost paid by the buyer to purchase the offer).”
Background
Metadata
- Authors
- Kim, H., & Niehm, L. S.
- Venue
- Journal of Interactive Marketing
- Publisher
- SAGE Publications
- Published
- 2009-08
- Volume
- 23
- Issue
- 3
- Pages
- 221-233
- ISSN
- 1094-9968 (ISSN-L)
- 1520-6653
- OpenAlex
- W2019872794
- Cited by
- 425
- References
- 80
- FWCI
- 18.27
- Type
- journal article
- Language
- en
- Open access
- closed
- Licence
- journals.sagepub.com/page/policies/text-and-data-mining-license (tdm)
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- Kim, H., & Niehm, L. S. (2009). The Impact of Website Quality on Information Quality, Value, and Loyalty Intentions in Apparel Retailing. Journal of Interactive Marketing. https://doi.org/10.1016/j.intmar.2009.04.009
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
