Novel Use of Chatbot Technology to Educate Patients Before Breast Biopsy

CAs provided informational, physical, and psychological support for cancer patients, potentially enhancing their health across various dimensions.

“reported that CAs provided informational, physical, and psychological support for them.”

Five studies showed that most patients were satisfied with the information provided by CAs.

“Five studies showed that most patients were satisfied with the information provided by CAs CAs were valuable, informative, and reliable (Bibault, Chaix, Guillemassé, et al. 2019;Chetlen et al. 2019;Greer et al. 2019;Siglen et al. 2023;Tawfik et al. 2023;Visvanathan et al. 2023).”

CAs were valuable, informative, and reliable.

“CAs were valuable, informative, and reliable (Bibault, Chaix, Guillemassé, et al. 2019;Chetlen et al. 2019;Greer et al. 2019;Siglen et al. 2023;Tawfik et al. 2023;Visvanathan et al. 2023).”

Most patients said CAs were useful to enhance the quality of care.

“Most patients said that CAs were useful to improve their treatment adherence (Chaix et al. 2019(Chaix et al. , 2020)), enhance the quality of care (Chetlen et al. 2019), and facilitate self-management (Qiu et al. 2021).”

Lifestyle and side effects of breast biopsy were the most frequently reviewed topics of 6 topics offered by CA.

“On topics of interest, lifestyle and side effects of breast biopsy were the most frequently reviewed topics of 6 topics offered by CA (Chetlen et al. 2019).”

One study found patients preferred using CAs on their smartphones, while another reported they frequently used computers or laptops to access CAs.

“One study found that patients preferred using CAs on their smartphones (Chetlen et al. 2019), while the other one reported they frequently used computers or laptops to access CAs (Goertz et al. 2023).”

Most patients thought CAs helped them better understand their health conditions and treatment, enhancing their patient experience.

“Most patients thought CAs helped them better understand their health conditions and treatment, enhancing their patient experience (Chetlen et al. 2019).”

Most included studies reported patient-perceived effectiveness of conversational agents.

“or reported patient-perceived effectiveness (Chaix et al. 2019(Chaix et al. , 2020;;Chetlen et al. 2019;Goertz et al. 2023;Greer et al. 2019;Qiu et al. 2021;Siglen et al. 2023;Soley et al. 2023;Visvanathan et al. 2023).”