The Use of Chatbots in Oncological Care: A Narrative Review
Open accessAbstract
Background: Few reports have investigated chatbots in patient care. We aimed to assess the current applications, limitations, and challenges in the literature on chatbots employed in oncological care. Methods: We queried the PubMed database through April 2022 and included studies that investigated the use of chatbots in different phases of oncological care. The search used five different combinations of the specific terms "chatbot", "cancer", "oncology", and "conversational agent". Inclusion criteria were chatbot use in any aspect of oncological care-prevention, patient education, treatment, and surveillance. Results: The initial search yielded 196 records, 21 of which met inclusion criteria. The identified chatbots mostly focused on breast and ovarian cancer (n=8), with the second most common being cervical cancer (n=3). Good patient satisfaction was reported among 14 of 21 chatbots. The most reported chatbot applications were cancer screening, prevention, risk stratification, treatment, monitoring, and management. Of 12 studies examining efficacy of care via chatbot, 9 demonstrated improvements compared to standard care. Conclusion: Chatbots used for oncological care to date demonstrate high user satisfaction, and many have shown efficacy in improving patient-centered communication, accessibility to cancer-related information, and access to care. Currently, chatbots are primarily limited by the need for extensive user-testing and iterative improvement before widespread implementation.
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Existing reviews lack a dedicated focus on user perspectives, limiting insights into how CAs can be optimised for patient needs.
“Existing reviews lack a dedicated focus on user perspectives, limiting insights into how CAs can be optimised for patient needs.”
From The Usability and Experience of Artificial Intelligence‐Based Conversational Agents in Health Education for Cancer Patients: A Scoping Review (2026) · cites this paper as Wang et al. 2023
The Results section (‘Evaluation of Chatbots’; page unavailable) examines user acceptability, and the Conclusion says more user testing is needed to optimise satisfaction. The ‘Strengths and Limitations of Review’ section notes limited and heterogeneous acceptability data, but does not establish that existing reviews lack a dedicated focus on user perspectives. (LLM, conf=0.78)
Experimental — accuracy not yet measuredOnly two existing reviews investigated the use of CAs in oncology: one examined the landscape of CAs and the other assessed applications, limitations, and challenges of employing CAs in cancer care.
“There are only two existing reviews investigating the use of CAs in oncology: one examined the landscape of the use of CAs (Bibault, Chaix, Nectoux, et al. 2019) and the other assessed the applications, limitations and challenges of employing CAs in cancer care (Wang et al. 2023).”
From The Usability and Experience of Artificial Intelligence‐Based Conversational Agents in Health Education for Cancer Patients: A Scoping Review (2026) · cites this paper as Wang et al. 2023
These existing reviews did not explicitly focus on the domain of health education for patients.
“However, these reviews did not explicitly focus on the domain of health education for patients.”
From The Usability and Experience of Artificial Intelligence‐Based Conversational Agents in Health Education for Cancer Patients: A Scoping Review (2026) · cites this paper as Wang et al. 2023
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- Authors
- Wang, A., Qian, Z., Briggs, L., Cole, A. P., Reis, L. O., & Trinh, Q.-D.
- Affiliations
- Brigham and Women's Hospital (US)
- Corresponding author
- Trinh, Quoc-Dien
- Venue
- International Journal of General Medicine
- Publisher
- Informa UK Limited
- Published
- 2023-05
- Volume
- Volume 16
- Pages
- 1591-1602
- ISSN
- 1178-7074 (ISSN-L)
- PMC
- PMC10162388
- OpenAlex
- W4367557603
- Cited by
- 73
- References
- 44
- Citations by year
- 2026: 17 · 2025: 27 · 2024: 23 · 2023: 6
- FWCI
- 0.86
- Type
- journal article
- Language
- en
- Open access
- gold
- doi.org
- Licence
- Locations
- International Journal of General Medicine (publishedVersion, cc-by-nc)
- PubMed Central (publishedVersion, cc-by-nc)
- PubMed (publishedVersion)
- Dove Medical Press (Taylor and Francis Group) (submittedVersion, cc-by-nc)
- Topics
- Health Sciences › Medicine › Health Informatics › Artificial Intelligence in Healthcare and Education
- Health Sciences › Health Professions › General Health Professions › Mobile Health and mHealth Applications
- Physical Sciences › Computer Science › Artificial Intelligence › AI in Service Interactions
- Keywords
- chatbots, cancer care, cancer screening, cancer prevention, risk stratification, cancer surveillance, patient education, breast cancer, ovarian cancer, cervical cancer, patient satisfaction, health care access, patient-centered communication
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Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
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