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Financial literacy and the demand for financial advice
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“Using data from a survey among the retail customers of Italy's largest bank, the authors empirically confirm the model predictions showing that financial literacy indeed appears to play a role when it comes to how people implement the advice which they receive from their advisors.”
From Financial literacy, financial advice, and financial behavior (2017) · cites this paper as Calcagno and Monticone (2015)
In the citing paper
“Consistent with the framework of Bucher-Koenen and Koenen (2015), the model predicts that the more financially sophisticated are more likely to consult with financial advisors because they anticipate that they will receive valuable information from their advisors.”
From Financial literacy, financial advice, and financial behavior (2017) · cites this paper as Calcagno and Monticone (2015)
In the citing paper
“However, once low literate individuals decide to seek the help of financial experts, they are more likely to delegate the decision-making entirely to the advisor.”
From Financial literacy, financial advice, and financial behavior (2017) · cites this paper as Calcagno and Monticone (2015)
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Financial literacy, financial advice, and financial behavior
Stolper, O. A., & Walter, A. (2017) · Journal of Business Economics · doi:10.1007/s11573-017-0853-9 · Cited by 471
“, Calvet et al. 2007; Goetzmann and Kumar 2008; Guiso and Jappelli 2008; von Gaudecker 2015; Clark et al. 2015). 5.2.4 Investment performance The literature also documents a positive link between financial literacy and sound investment decisions. Calvet et al. (2007, 2009) show for investors in Sweden a positive corre…”
BackgroundInfluentialFinancial literacy, confidence and financial advice seeking
Kramer, M. M. (2016) · Journal of Economic Behavior & Organization · doi:10.1016/j.jebo.2016.08.016 · Cited by 257
“Our results are partly in line with Calcagno and Monticone (2015) who find that the propensity to delegate investment decisions reduces with approximately 20 percentage points when moving from the highest to the lowest degree of self-assessed literacy.”
BackgroundMethodResultInfluentialFinancial literacy and responsible finance in the FinTech era: capabilities and challenges
Panos, G. A., & Wilson, J. O. S. (2020) · European Journal of Finance · doi:10.1080/1351847x.2020.1717569 · Cited by 356
“Evidence suggests that the more financially literate have access to better financial information and financial advisors (Calcagno and Monticone, 2015; Stolper, 2018). findings confirm that fraud tactics are increasingly complex, and it is greater financial knowledge rather than basic money…”
BackgroundRobo-advisors: A substitute for human financial advice?
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“3 Examples include Cole et al. (2011), Jappelli and Padula (2013), Calcagno and Monticone (2015), Jappelli and Padula (2015) and Finke et al. (2016) . https://doi.org/10.1016/j.jbankfin.2017.11.006 0378-4266/© 2017 Elsevier B.V.”
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Financial literacy and savings decisions by adult financial consumers in Zimbabwe
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“Calcagno and Monticone (2015) used the 2007 Unicredit Customers Survey data to investigate the effect of financial literacy on the demand for financial advice vs. delegation in Italy.”
MethodFinancial knowledge and 401(k) investment performance: a case study
CLARK, R., LUSARDI, A., & MITCHELL, O. S. (2017) · Journal of Pension Economics and Finance · doi:10.1017/s1474747215000384 · Cited by 135
“Calcagno and Monticone (2015) conclude that non-independent advisors fail to offset clients’ low levels of financial knowledge, while Collins (2012) reports that financial advice is a complement to, rather than a substitute for, financial knowledge.”
BackgroundMapping Financial Literacy: A Systematic Literature Review of Determinants and Recent Trends
Zaimović, A., Torlaković, A., Arnaut-Berilo, A., Zaimović, T., Dedović, L., & Mešković, M. N. (2023) · Sustainability · doi:10.3390/su15129358 · Cited by 188
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What determines financial inclusion in Sub-Saharan Africa?
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Koomson, I., Villano, R., & Hadley, D. (2019) · Applied Economics · doi:10.1080/00036846.2019.1645943 · Cited by 108
“Our finding corroborates that of Calcagno and Monticone (2015) who found that investors with higher FL are more likely to seek financial advice whilst those with low FL seek less advise and end up paying more in the form agency cost.”
Financial Literacy and Self‐Employment
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“Calcagno and Monticone, 2015; Stolper, 2018). Hilgert, et al. (2003) find that households with higher financial practice index scores hold a preference on sourcing information on financial service over the internet than other media outlets.”
Financial education and digital asset management: What's in the black box?
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“As in Fornero and Monticone [13] and French et al. [53], the assumption is that these factors contribute to directly affecting the incentive to increase financial competencies, but they only indirectly affect financial choices through the financial knowledge channel.”
BackgroundInfluentialFinancial Adviser Anxiety, Financial Literacy, and Financial Advice Seeking
Gerrans, P., & Hershey, D. A. (2016) · Journal of Consumer Affairs · doi:10.1111/joca.12120 · Cited by 77
Liu, B., Wang, J., Chan, K. C., & Fung, A. (2020) · International Small Business Journal Researching Entrepreneurship · doi:10.1177/0266242620959073 · Cited by 102
“This relatively novel component, known as financial literacy, has been shown to play a critical role in personal investment decisions (Calcagno and Monticone, 2015; Hsiao and Tsai, 2018).”
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“Calcagno and Monticone (2015) and Debbich (2015) found individuals with higher financial knowledge are more likely to obtain financial advice because advisors are relatively more informative to them.”
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“These fi ndings are supported by the results reported by Calcagno and Monticone (2015), indicating that people who exhibit low fi nancial literacy tend to delegate the portfolio choice to the human advisors, and would thus view robo-advisors as a replacement for traditional client – advisor…”
ResultA Study of Financial Literacy of Investors—A Bibliometric Analysis
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Burke, J., & Hung, A. (2016) · Journal of Pensions Economics and Finance · doi:10.1017/s147474721900026x · Cited by 71
“though the direction of the association is not always clear (Hung and Yoong, 2013; Calcagno and Monticone, 2015).”
Riaz, S., Khan, H. H., Sarwar, B., Ahmed, W., Muhammad, N., Reza, S., & Haq, S. M. N. U. (2022) · SAGE Open · doi:10.1177/21582440221117140 · Cited by 64
“Past studies conducted and explored financial literacy and its determinants that affect the level of financial literacy (Bharucha, 2019; Bianchi, 2018; Calcagno & Monticone, 2015; Lusardi et al., 2010; Lyons et al., 2019).”
BackgroundDon’t lapse into temptation: a behavioral explanation for policy surrender
Nolte, S., & Schneider, J. C. (2017) · Journal of Banking & Finance · doi:10.1016/j.jbankfin.2017.02.011 · Cited by 48
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“The positive (often monotonic) relationship between financial literacy and the use of financial advisors documented by Collins (2012), Calcagno and Monticone (2015), and Debbich (2015) using US, Italian, and French data, respectively, made these authors posit that financial literacy and financial…”
Osman, Z., Madzlan, E. M., & Ing, P. (2018) · International Journal of Service Management and Sustainability · doi:10.24191/ijsms.v3i1.8041 · Cited by 45
“The employees can resort to seeking financial advice and guidance from reliable information sources, for example on insurance advice, as depicted by Calcagno and Monticone (2015).”
The effects of perceived and actual financial knowledge on regular personal savings: Case of Vietnam
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“…on financial decision-making (Disney et al., 2015), because it is necessary to learn about finance in order to make the right financial decisions (Calcagno & Monticone, 2015) and invest the most effectively (Capuano & Ramsay, 2011), which helps accumulate their wealth (Jappelli & Padula, 2013;…”
BackgroundWhen financial literacy meets textual analysis: A conceptual review
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It takes two to Tango: Households’ response to financial advice and the role of financial literacy
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DISNEY, R., GATHERGOOD, J., & WEBER, J. (2015) · Journal of Pension Economics and Finance · doi:10.1017/s1474747215000219 · Cited by 64
“Recently, Calcagno and Monticone (2015) have shown that, among a sample of Italian investors, those with poor literacy are less likely to seek investment advice.”
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“However, they can indirectly impact the probability of consulting an advisor and delegating the portfolio-choice management if it depends on financial literacy (Calcagno and Monticone, 2015).”
BackgroundEffect of Financial Literacy on Poverty Reduction Across Kenya, Tanzania, and Uganda
Koomson, I., Ansong, D., Okumu, M., & Achulo, S. (2022) · Global Social Welfare · doi:10.1007/s40609-022-00259-2 · Cited by 43
“The extant literature also shows that financial literacy significantly enhances financial inclusion (Atkinson & Messy, 2013; Calcagno & Monticone, 2015; Klapper et al., 2013; Koomson et al., 2020b).”
BackgroundResultInfluentialThe home bias and the local bias: A survey
Gaar, E., Scherer, D., & Schiereck, D. (2020) · Management Review Quarterly · doi:10.1007/s11301-020-00203-8 · Cited by 46
It Takes Two to Tango: Households' Response to Financial Advice and the Role of Financial LiteracyPreprint
Stolper, O., & Walter, A. (2015) · SSRN Electronic Journal · doi:10.2139/ssrn.2670511 · Cited by 38
“Likewise, Calcagno and Monticone (2015) survey the retail customers of a large Italian bank and provide empirical evidence supporting the notion that, while financially literate consumers are more likely to solicit advice, they are less likely to fully delegate the portfolio selection to the advisor.”
Retirement planning – a systematic review of literature and future research directions
Ingale, K., & Paluri, R. (2023) · Management Review Quarterly · doi:10.1007/s11301-023-00377-x · Cited by 37
Financial Literacy and Financial Resilience: Evidence from Italy
Bottazzi, L., & Oggero, N. (2023) · Journal of Financial Literacy and Wellbeing · doi:10.1017/flw.2023.10 · Cited by 37
“Financial literacy is associated with higher levels of financial market participation (van Rooij, Lusardi and Alessie, 2011), and investors with a low level of financial literacy often do not invest in risky assets at all (Calcagno and Monticone, 2015).”
Prasad, S., Kiran, R., & Sharma, R. (2020) · International Journal of Finance & Economics · doi:10.1002/ijfe.1920 · Cited by 37
Financial literacy among small and medium enterprises in Zimbabwe
Mashizha, M., Sibanda, M., & Maumbe, B. M. (2019) · The Southern African Journal of Entrepreneurship and Small Business Management · doi:10.4102/sajesbm.v11i1.241 · Cited by 48
Investor Preferences, Financial Literacy and Intermediary Choice Towards Sustainability
Soana, M., & Cucinelli, D. (2023) · Social Science Research Network · doi:10.2139/ssrn.4359920 · Cited by 34
Nguyen, T., & Nguyễn, K. (2020) · Journal of Asian Finance Economics and Business · doi:10.13106/jafeb.2020.vol7.no6.001 · Cited by 34
Eriksson, K., Hermansson, C., & Jönsson, S. (2020) · International Journal of Bank Marketing · doi:10.1108/ijbm-08-2019-0282 · Cited by 43
Bai, Z. (2021) · Journal of Behavioral and Experimental Finance · doi:10.1016/j.jbef.2021.100461 · Cited by 35
Delegation Decisions in Finance
Holzmeister, F., Holmén, M., Kirchler, M., Stefan, M., & Wengström, E. (2022) · Management Sciences · doi:10.2139/ssrn.4018656 · Cited by 30
Financial literacy and its determinants: the case of rural farm households in Ghana
Twumasi, M. A., Jiang, Y.-S., Adhikari, S., Adu-Gyamfi, C., & Asare, I. (2021) · Agricultural Finance Review · doi:10.1108/afr-06-2021-0078 · Cited by 30
Untangling financial stress and workplace productivity: A serial mediation model
Sabri, M., & Aw, E. C.-X. (2020) · Journal of Workplace Behavioral Health · doi:10.1080/15555240.2020.1833737 · Cited by 30
Savings goals and wealth allocation in household financial portfolios
Changwony, F. K., Campbell, K., & Tabner, I. T. (2020) · Journal of Banking & Finance · doi:10.1016/j.jbankfin.2020.106028 · Cited by 40
Financial literacy of secondary school students. Case study from the Czech Republic and Slovakia
Bélas, J., Nguyen, A., Smrčka, L., Kolembus, J., & Cipovová, E. (2016) · Economics & Sociology · doi:10.14254/2071-789x.2016/9-4/12 · Cited by 29
Financial Advice Seeking, Financial Knowledge and Overconfidence. Evidence from the Italian MarketPreprint
Gentile, M., Linciano, N., & Soccorso, P. (2016) · SSRN Electronic Journal · doi:10.2139/ssrn.2802589 · Cited by 29
“Significant and negative (Calcagno and Monticone, 2013).”
InfluentialPan, X., Wu, W.-X., & Zhang, X. (2020) · International Review of Financial Analysis · doi:10.1016/j.irfa.2020.101473 · Cited by 28
Investment competence and advice seeking
Bachmann, K., & Hens, T. (2015) · Journal of Behavioral and Experimental Finance · doi:10.1016/j.jbef.2015.03.001 · Cited by 39
“This is in line with previous studies that find that the demand for advisory services increases with wealth (Bhattacharya et al., 2012; Bluethgen et al., 2008; Calcagno and Monticone, 2014; Guiso and Jappelli, 2006).”
BackgroundResultSources of information and portfolio allocation
Shin, S. H., Kim, K. T., & Seay, M. C. (2019) · Journal of Economic Psychology · doi:10.1016/j.joep.2019.102212 · Cited by 30
Insurance holdings: Does individual insurance literacy matter?
Bongini, P. A., Cucinelli, D., & Soana, M. G. (2023) · Finance research letters · doi:10.1016/j.frl.2023.104511 · Cited by 28
Financial advice seeking and behavioral bias
Hsu, Y.-L. E. (2021) · Finance research letters · doi:10.1016/j.frl.2021.102505 · Cited by 31
Akhter, T., & Hoque, M. E. (2022) · International Journal of Financial Studies · doi:10.3390/ijfs10010005 · Cited by 37
Cash demand and financial literacy: A case study using Japanese survey data
Fujiki, H. (2020) · Japan and the World Economy · doi:10.1016/j.japwor.2020.100998 · Cited by 32
The role of financial literacy in retirement investment choice
Nguyen, T. A. N., Polách, J., & Vozňáková, I. (2019) · Equilibrium Quarterly Journal of Economics and Economic Policy · doi:10.24136/eq.2019.027 · Cited by 31
“This result is not i line with previous studies (van Rooij et al., 2011; Calcagno & Monticone, 2015).”
BackgroundResultBillari, F. C., Favero, C. A., & Saita, F. (2017) · Journal of Banking & Finance · doi:10.1016/j.jbankfin.2023.106849 · Cited by 38
The Market for Conflicted Advice
Chang, B., & Szydlowski, M. (2019) · Journal of Finance · doi:10.1111/jofi.12848 · Cited by 25
Cici, G., Kempf, A., & Sorhage, C. (2016) · European Finance Review · doi:10.1093/rof/rfw014 · Cited by 26
“, 2012), most likely because they seem to rely more on family and friends as their main source of financial advice and are less likely to invest in the stock market (see, e.g., Rooij et al., 2011; Calcagno and Monticone, 2014).”
Financial Literacy, Households' Investment Behavior, and Risk PropensityPreprint
Bajo, E., Barbi, M., & Sandri, S. (2015) · RePEc: Research Papers in Economics · doi:10.12831/80534 · Cited by 25
“This is in line with previous studies (Jappelli, 2010; Fornero and Monticone, 2011; Calcagno and Monticone, 2015).”
ResultBasic debt literacy and debt behavior
Galariotis, E., & Monne, J. (2023) · International Review of Financial Analysis · doi:10.1016/j.irfa.2023.102673 · Cited by 24
Sanjeewa, W. S., & Ouyang, H.-B. (2019) · European Journal of Business and Management · doi:10.7176/ejbm/11-26-05 · Cited by 24
“…a poor financial decision; people can seek financial advice and guidance from reliable information sources to make insurance decisions (Riccardo Calcagno and Monticone, 2015). v. Understanding the rights and duties of insured Insurance is a special financial product with different conditions…”
BackgroundBrüggen, E. C., Gianni, R., de Haan, F., Hogreve, J., Meacham, D., Post, T., & van der Werf, M. M. B. (2024) · Journal of Public Policy & Marketing · doi:10.1177/07439156241302279 · Cited by 28
“Consumers often lack the necessary fi nancial knowledge to understand even simple fi nancial products or feel insecure when making these major decisions (Alyousif and Kalenkoski 2017; Bruhn and Asher 2021; Calcagno and Monticone 2015; Eberhardt et al. 2022).”
Investment in financial literacy and financial advice-seeking: Substitutes or complements?
Barthel, A.-C., & Lei, S. (2021) · The Quarterly Review of Economics and Finance · doi:10.1016/j.qref.2021.06.020 · Cited by 28
Prasad, S., Kiran, R., & Sharma, R. (2021) · The Indian Economic Journal · doi:10.1177/0019466220987023 · Cited by 23
“Higher levels of literacy induce purchasing of equity (Aren & Zengin, 2016; Calcagno & Monticone, 2015).”
BackgroundFinancial Advice Seeking: A Review of the Barriers and Benefits
Westermann, S., Niblock, S. J., Harrison, J. L., & Kortt, M. A. (2020) · Economic Papers A journal of applied economics and policy · doi:10.1111/1759-3441.12294 · Cited by 25
Ghafoori, E., Ip, E., & Kabátek, J. (2021) · doi:10.1016/j.jbankfin.2021.106195 · Cited by 21
Millennials' adoption of personal financial management ( PFM ) technology and financial behavior
Walsh, B., & Lim, H. (2020) · Financial Planning Review · doi:10.1002/cfp2.1095 · Cited by 21
Does financial literacy affect the value of financial advice? A contingent valuation approach
Chauhan, Y. K., & Dey, D. K. (2020) · Journal of Behavioral and Experimental Finance · doi:10.1016/j.jbef.2020.100268 · Cited by 53
Impacts of Conflicts of Interest in the Financial Services Industry
Burke, J., Hung, A., Clift, J. W., Garber, S. G., & Yoong, J. (2015) · doi:10.2139/ssrn.2794246 · Cited by 21
“39 Calcagno and Monticone (2014) examine the ability of financial advisors to compensate for low financial literacy by examining how financial capability influences reliance on professional advice.”
BackgroundEntrepreneurs on their financial literacy: evidence from the Netherlands
Alperovych, Y., Calcagno, R., & Lentz, M. (2023) · Venture Capital · doi:10.1080/13691066.2023.2234078 · Cited by 23
“This argument implies that financial literacy and the demand for financial advice are complements rather than substitutes of one another (Calcagno and Monticone 2015; Collins 2012).”
Self-citationKeep your customer knowledgeable: financial advisors as educators
Migliavacca, M. (2019) · European Journal of Finance · doi:10.1080/1351847x.2019.1700148 · Cited by 27
Rey, L., López, S. F., & Álvarez‐Espiño, M. (2024) · International Journal of Bank Marketing · doi:10.1108/ijbm-03-2023-0169 · Cited by 27
Can investment advisors promote rational investment? Evidence from micro-data in China
Lu, X., Zhang, Y., Zhang, Y., & Wang, L. (2019) · Economic Modelling · doi:10.1016/j.econmod.2019.10.011 · Cited by 23
The Use and Value of Financial Advice for Retirement Planning
Harlow, W. V., Brown, K., & Jenks, S. E. (2020) · The Journal of Retirement · doi:10.3905/jor.2019.1.060 · Cited by 19
“However, their empirical evidence also indicates that when low literate individuals do seek expert advice, they are more likely to actually implement that advice; for more on this point, see also Calcagno and Monticone (2015).”
BackgroundUnderstanding finfluencers: Roles and strategic partnerships in retail investor engagement
Mölders, M., Bock, L., Barrantes, E., & Zülch, H. (2025) · Journal of Business Research · doi:10.1016/j.jbusres.2025.115462 · Cited by 26
Financial Literacy to Improve Sustainability: A Bibliometric Analysis
Idris, A., Rahmawati, A., Surwanti, A., & Hanafi, M. M. (2023) · Studies in Business and Economics · doi:10.2478/sbe-2023-0043 · Cited by 23
Fang, J., Hao, W., & Reyers, M. (2022) · Applied Economics · doi:10.1080/00036846.2022.2053654 · Cited by 18
“This setting allows us to ask the further interesting question of whether the explanatory factors substitute or complement each other, which remains open to debate in the literature (Calcagno and Monticone 2015).”
BackgroundMethodResultInfluentialFinancial Literacy and Economic Growth: How Eastern Europe is Doing?
Paşa, A. T., Picatoste, X., & Gherghina, E. (2022) · Economics · doi:10.1515/econ-2022-0019 · Cited by 18
Do high electricity bills undermine public support for renewables? Evidence from the European Union
Aklin, M. (2021) · Energy Policy · doi:10.1016/j.enpol.2021.112400 · Cited by 18
Horská, E., Szafrańska, M., & Matysik-Pejas, R. (2018) · doi:10.17221/9/2012-agricecon · Cited by 18
Gavurová, B., Huculova, E., Kubák, M., & Čepel, M. (2017) · doi:10.14254/2071-789x.2017/10-3/15 · Cited by 18
“If aware of this, individuals may not ask for advice because they are afraid of the chance of not receiving relevant information from financial professionals (Calcagno & Monticone, 2015; Debbich, 2015).”
BackgroundFinancial Literacy and Education
Finke, M. S., & Huston, S. J. (2014) · Wiley eBooks · doi:10.1002/9781118813454.ch4 · Cited by 37
Financial literacy, robo-advising, and the demand for human financial advice: Evidence from Italy
Aristei, D., & Gallo, M. (2025) · Journal of Behavioral and Experimental Finance · doi:10.1016/j.jbef.2025.101125 · Cited by 17
“The results (columns 3 and 4 of Table A6 in the Appendix) confirm the exogeneity of robo-advice usage and, consistent with the findings of Calcagno and Monticone (2015) and Kramer (2016), suggest that financial literacy is an exogenous determinant of the demand for professional human advice.”
Metadata
- Authors
- Calcagno, R., & Monticone, C.
- Affiliations
- École de management de Lyon (FR)
- Organisation de Coopération et de Développement Economiques (FR)
- Corresponding author
- Calcagno, Riccardo
- ORCID
- Calcagno, Riccardo
- Venue
- Journal of Banking & Finance
- Publisher
- Elsevier BV
- Published
- 2015-01
- Volume
- 50
- Pages
- 363-380
- ISSN
- 0378-4266 (ISSN-L)
- OpenAlex
- W3121847051
- Cited by
- 345
- References
- 0
- Citations by year
- 2026: 28 · 2025: 45 · 2024: 28 · 2023: 44 · 2022: 32 · 2021: 39 · 2020: 43 · 2019: 24 · 2018: 17 · 2017: 15 · 2016: 11 · 2015: 14
- FWCI
- 59.52
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- Journal of Banking & Finance (publishedVersion)
- HAL (submittedVersion)
- PORTO@Iris (submittedVersion)
- Funders
- CeRP/CCA
- Topics
- Social Sciences › Economics, Econometrics and Finance › Finance › Financial Literacy, Pension, Retirement Analysis
- Social Sciences › Business, Management and Accounting › Accounting › Financial Literacy and Behavior
- Social Sciences › Economics, Econometrics and Finance › Finance › Financial Markets and Investment Strategies
- Keywords
- financial literacy, financial advice, conflicts of interest, portfolio optimization, risky asset investment, delegation, strategic interaction, household investors
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