The DOI matches its Crossref record; 50 of the 50 references it cites were found in a registry or an index.
Transformative service research: An agenda for the future
Overview
The claims and statistics of this paper haven’t been checked yet.
Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.
Integrity signals
Registry
Cites
Statistics
Verification
Claims the paper makes
The claims and statistics of this paper haven’t been checked yet.
Run the check — free, no account needed. It reads the open-access text and checks the sources it cites.
Self-check
Percentages, sums and reported differences re-computed from the paper’s own numbers.
The self-check needs the paper’s full text.
Citations
Cites
Sen, A. (2009) · Rugman Reviews · doi:10.1007/978-1-137-28787-8_94 · Cited by 15,837
Happiness is everything, or is it? Explorations on the meaning of psychological well-being.
Ryff, C. D. (1989) · Journal of Personality and Social Psychology · doi:10.1037/0022-3514.57.6.1069 · Cited by 14,847
Clapp, J., & Sen, A. (1999) · International Journal · doi:10.2307/40203469 · Cited by 13,411
Well-being : the foundations of hedonic psychology
Kahneman, D. J., Diener, E. F., & Schwarz, N. (1999) · Cited by 7,466
Co-creation experiences: The next practice in value creation
Prahalad, C. K., & Ramaswamy, V. (2004) · Journal of Interactive Marketing · doi:10.1002/dir.20015 · Cited by 6,487
Assessing “Neighborhood Effects”: Social Processes and New Directions in Research
Sampson, R. J., Morenoff, J. D., & Gannon-Rowley, T. (2002) · Annual Review of Sociology · doi:10.1146/annurev.soc.28.110601.141114 · Cited by 3,958
A Room with a Viewpoint: Using Social Norms to Motivate Environmental Conservation in Hotels
Goldstein, N. J., Cialdini, R. B., & Griskevicius, V. (2008) · Journal of Consumer Research · doi:10.1086/586910 · Cited by 3,409
Meuter, M. L., Bitner, M. J., Ostrom, A. L., & Brown, S. W. (2005) · Journal of Marketing · doi:10.1509/jmkg.69.2.61.60759 · Cited by 1,737
Self-citationPersonality and Subjective Well-Being
E., R., & Diener, E. (2009) · Social Indicators Research Series · doi:10.1007/978-90-481-2350-6_4 · Cited by 1,608
Chan, K. W., Yim, C. K. (., & Lam, S. S. K. (2010) · Journal of Marketing · doi:10.1509/jmkg.74.3.048 · Cited by 1,081
Cited by
Service research priorities in a rapidly changing context
Ostrom, A. L., Parasuraman, A., Bowen, D. E., Patrício, L., & Voss, C. A. (2015) · Journal of Service Research · doi:10.1177/1094670515576315 · Cited by 1,469
Self-citationvan Doorn, J., Mende, M., Noble, S. M., Hulland, J., Ostrom, A. L., Grewal, D., & Petersen, J. A. (2017) · Journal of Service Research · doi:10.1177/1094670516679272 · Cited by 1,344
Self-citationSweeney, J. C., Danaher, T. S., & McColl-Kennedy, J. R. (2015) · Journal of Service Research · doi:10.1177/1094670515572128 · Cited by 442
Design for service inclusion: Creating inclusive service systems by 2050
Fisk, R. P., Dean, A. M., Alkire (née Nasr), L., Joubert, A., Previte, J., Robertson, N., & Rosenbaum, M. S. (2018) · Journal of Service Management · doi:10.1108/josm-05-2018-0121 · Cited by 354
Self-citationBeirão, G., Patrício, L., & Fisk, R. P. (2017) · Journal of Service Management · doi:10.1108/josm-11-2015-0357 · Cited by 271
Self-citation
Metadata
- Authors
- Anderson, L., Ostrom, A. L., Corus, C., Fisk, R. P., Gallan, A. S., Giraldo, M., Mende, M., Mulder, M., Rayburn, S. W., Rosenbaum, M. S., Shirahada, K., & Williams, J. D.
- Venue
- Journal of Business Research
- Publisher
- Elsevier BV
- Published
- 2013-08
- Volume
- 66
- Issue
- 8
- Pages
- 1203-1210
- ISSN
- 0148-2963 (ISSN-L)
- OpenAlex
- W2053261125
- Cited by
- 989
- References
- 50
- FWCI
- 52.11
- Type
- journal article
- Language
- en
- Open access
- closed
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
What counts as a claim ›How we measure confidence ›How we check this ›
Are you an author, or do you see a problem with this page? Request a review
How to cite
Cite CoChat for the checks on this page, and the paper for its own findings.
- This page
- CoChat. (2026). Citation check: Transformative service research: An agenda for the future. https://app.cochat.ai/papers/10.1016/j.jbusres.2012.08.013
- The paper
- Anderson, L., Ostrom, A. L., Corus, C., Fisk, R. P., Gallan, A. S., Giraldo, M., Mende, M., Mulder, M., Rayburn, S. W., Rosenbaum, M. S., Shirahada, K., & Williams, J. D. (2013). Transformative service research: An agenda for the future. Journal of Business Research. https://doi.org/10.1016/j.jbusres.2012.08.013
Data sources
Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.