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Cited by 310

The DOI matches its Crossref record; 8 of the 8 references it cites were found in a registry or an index.

How does artificial intelligence enable and enhance value co-creation in industrial markets? An exploratory case study in the healthcare ecosystem

Leone, Daniele, Schiavone, Francesco, Appio, Francesco Paolo, Chiao, Benjamin·2021·Journal of Business Research
DOI 10.1016/j.jbusres.2020.11.008
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Abstract

Abstract The technological revolution brought about from the digital transformation is dramatically reshaping how firms co-create value in B2B industrial markets. Among the many forms digital technologies can take, artificial intelligence is having the strongest pervasive impact. Relying upon empirical evidence stemming from a case study in the healthcare industry, our research aims at understanding how different types of artificial intelligence-based solutions support firms in co-creating value in B2B industrial markets. We advance an integrative framework having two iterative loops. The first iterative loop connects the technology service providers with the healthcare customers, showing how artificial intelligence-based customer-centric solutions are co-created through perceptive and responsive mechanisms; the second iterative loop connects the healthcare customers with the patients, enhancing operational practices through users’ knowledge and resulting in better care and improved patient journey. Implications for theory and practice are discussed and ideas for future research are presented.

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Citations

Cites

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Metadata

Authors
Leone, D., Schiavone, F., Appio, F. P., & Chiao, B.
Venue
Journal of Business Research
Publisher
Elsevier BV
Published
2021-05
Volume
129
Pages
849-859
ISSN
0148-2963 (ISSN-L)
DOI
10.1016/j.jbusres.2020.11.008
OpenAlex
W3100471279
Cited by
310
References
8
FWCI
25.54
Type
journal article
Language
en
Open access
closed
Licence
  • www.elsevier.com/tdm/userlicense/1.0/ (tdm)
  • www.elsevier.com/legal/tdmrep-license (tdm)

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