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Cited by 253

The DOI matches its Crossref record; 145 of the 145 references it cites were found in a registry or an index.

The impact of artificial intelligence capabilities on servitization: The moderating role of absorptive capacity-A dynamic capabilities perspective

Open access
Abou-Foul, Mohamad, Ruiz-Alba, Jose L., López-Tenorio, Pablo J.·2023·Journal of Business Research
DOI 10.1016/j.jbusres.2022.113609
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Abstract

The advent of artificial intelligence (AI)-based technologies has opened new opportunities for manufacturers to maintain their technological edge and address pressing societal challenges. This research investigates the nature of the relationships between AI capabilities, servitization, and the role of absorptive capacity. Building on dynamic capabilities literature, we developed and empirically tested a model using structural equation modeling (SEM) and further applied a fuzzy-set qualitative comparative analysis (fsQCA). Through the construct of AI capabilities and its four sub-dimensions, we find supportive evidence from our model estimates employing data from 185 manufacturing firms in the US and EU. The study findings highlight the positive impact of AI capabilities on servitization; this relationship is positively moderated by absorptive capacity. Furthermore, the road to servitization is through advancing AI capabilities related to internal process and resource optimization coupled with AI for social innovation services. The study’s theoretical and pragmatic implications are discussed.

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Metadata

Authors
Abou-Foul, M., Ruiz-Alba, J. L., & López-Tenorio, P. J.
Venue
Journal of Business Research
Publisher
Elsevier BV
Published
2023-03
Volume
157
Pages
113609
ISSN
0148-2963 (ISSN-L)
DOI
10.1016/j.jbusres.2022.113609
OpenAlex
W4312221074
Cited by
253
References
145
FWCI
34.77
Type
journal article
Language
en
Open access
hybrid

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CoChat. (2026). Citation check: The impact of artificial intelligence capabilities on servitization: The moderating role of absorptive capacity-A dynamic capabilities perspective. https://app.cochat.ai/papers/10.1016/j.jbusres.2022.113609
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Abou-Foul, M., Ruiz-Alba, J. L., & López-Tenorio, P. J. (2023). The impact of artificial intelligence capabilities on servitization: The moderating role of absorptive capacity-A dynamic capabilities perspective. Journal of Business Research. https://doi.org/10.1016/j.jbusres.2022.113609

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Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.