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Cited by 20Sustainable Supply Chain ManagementEnvironmental Sustainability in BusinessEnvironmental Education and Sustainability

Measuring consumers’ product care tendency: Scale development and validation

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Ackermann, Laura, Schoormans, Jan P.L., Mugge, Ruth·2021·Journal of Cleaner Production
DOI 10.1016/j.jclepro.2021.126327
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Abstract

Product care is defined as all activities initiated by consumers that encourage an extension of product lifetimes, such as repair, maintenance, and/or careful handling. A product care scale was developed and validated in a set of four related studies. In study 1, we asked experts to examine the face validity of a set of 35 items. In study 2, we reduced the initial set of items to 10 items using exploratory factor analysis. A subsequent confirmatory factor analysis supported a three-factor solution. Study 3, a nomological network study, demonstrated that the construct measured by our scale is related but still distinguishable from existing concepts, such as frugality, use innovativeness and attachment towards the product. Study 4 was a known-groups test with participants from two different countries and with various previous experiences in repairing. The final 10-item product care scale includes three factors: relevance, easiness and positive experience.

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  • Perceived self-efficacy in repair contexts is a primary behavioral predictor.

    “and with evidence that perceived self-efficacy in repair contexts is a primary behavioral predictor [8,24]”

    From Designing for Repair and Extended Lifespan: Consumer Expectations and Economic Constraints (2026) · cites this paper as [8]

    Section 2, “Consumers’ product care,” says consumers should have confidence in their ability to care for products, and the Discussion identifies lack of ability as a barrier to repair. Neither passage establishes perceived self-efficacy in repair as a primary behavioral predictor; the Discussion instead calls the importance consumers place on product care a strong predictor of future pro-environmental intentions. Page numbers were not supplied in our copy. (LLM, conf=0.86)

    Experimental — accuracy not yet measured

  • Repair practices are hindered by consumers' limited skills, tools, time, and motivation, compounded by financial and motivational barriers.

    “Repair practices are hindered by consumers' limited skills, tools, time, and motivation, compounded by financial and motivational barriers [8-10].”

    From Designing for Repair and Extended Lifespan: Consumer Expectations and Economic Constraints (2026) · cites this paper as [8]

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Cited by

Sorted by citations

Authors
Ackermann, L., Schoormans, J. P. L., & Mugge, R.
Affiliations
  • Fachhochschule Salzburg (AT)
  • Delft University of Technology (NL)
Corresponding author
Ackermann, Laura
ORCID
Venue
Journal of Cleaner Production
Publisher
Elsevier BV
Published
2021-05
Volume
295
Pages
126327
ISSN
0959-6526 (ISSN-L)
DOI
10.1016/j.jclepro.2021.126327
OpenAlex
W3131959521
Cited by
20
References
5
Citations by year
2026: 3 · 2025: 4 · 2024: 6 · 2022: 6 · 2021: 1
FWCI
2.90
Type
journal article
Language
en
Open access
Licence
Locations
  • Journal of Cleaner Production (publishedVersion, cc-by-nc-nd)
  • Research Repository (Delft University of Technology) (submittedVersion)
  • Data Archiving and Networked Services (DANS) (submittedVersion, cc-by-nc-nd)
Topics
  • Social Sciences › Business, Management and Accounting › Strategy and Management › Sustainable Supply Chain Management
  • Social Sciences › Business, Management and Accounting › Marketing › Environmental Sustainability in Business
  • Physical Sciences › Environmental Science › Management, Monitoring, Policy and Law › Environmental Education and Sustainability
Keywords
product care, product life extension, repair, maintenance, scale development, scale validation, frugality, product attachment, consumer behavior, nomological network, cross-cultural comparison

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