The DOI matches its Crossref record; 56 of the 56 references it cites were found in a registry or an index.
From experiential psychology to consumer experience
Abstract
We comment on Gilovich and colleagues' program of research on happiness resulting from experiential versus material purchases, and critique these authors' interpretation that people derive more happiness from experiences than from material possessions. Unlike goods, experiences cannot be purchased, and possessions versus experiences do not seem to form the endpoints of the same continuum. As an alternative, we present a consumer‐experience model that views materialism and experientialism as two separate dimensions whose effects on consumer happiness, both in the form of pleasure and in the form of meaning, depend on the type of brand experiences evoked. Thus, a good life in a consumerist society means integrating material and experiential consumptions rather than shifting spending from material to experiential purchases.
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Cites
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Self-citation
Cited by
Understanding customer experience throughout the customer journey
Lemon, K. N., & Verhoef, P. C. (2016) · Journal of Marketing · doi:10.1509/jm.15.0420 · Cited by 5,765
Customer experience challenges: Bringing together digital, physical and social realms
Bolton, R. N., McColl-Kennedy, J. R., Cheung, L., Gallan, A., Orsingher, C., Witell, L., & Zaki, M. (2018) · Journal of Service Management · doi:10.1108/josm-04-2018-0113 · Cited by 849
Memorable tourism experience: A review and research agenda
Hosany, S., Sthapit, E., & Björk, P. (2022) · Psychology & Marketing · doi:10.1002/mar.21665 · Cited by 331
Customer experience driven business model innovation
Keiningham, T., Aksoy, L., Bruce, H. L., Cadet, F., Clennell, N., Hodgkinson, I. R., & Kearney, T. (2020) · Journal of Business Research · doi:10.1016/j.jbusres.2019.08.003 · Cited by 308
Rahman, M. S., Bag, S., Hossain, M. A., Abdel Fattah, F. A. M., Gani, M. O., & Rana, N. P. (2023) · Journal of Retailing and Consumer Services · doi:10.1016/j.jretconser.2023.103273 · Cited by 170
Metadata
- Authors
- Schmitt, B., Joško Brakus, J., & Zarantonello, L.
- Venue
- Journal of Consumer Psychology
- Publisher
- Wiley
- Published
- 2014-09-23
- Volume
- 25
- Issue
- 1
- Pages
- 166-171
- ISSN
- 1057-7408 (ISSN-L)
- 1532-7663
- OpenAlex
- W1977276329
- Cited by
- 400
- References
- 56
- FWCI
- 48.09
- Type
- journal article
- Language
- en
- Open access
- closed
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Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
