The impact of transformational leadership and commitment to change on restaurant employees’ quality of work life during a crisis
Integrity signals
Registry
Cites
Statistics
Claims the paper makes
Claims other papers make about this one
Each is checked against this paper’s own text: does it say what the citing paper says it does?
The study reconfirms earlier claims about the dominance of transformational leadership during an organisational crisis, in particular leadership in its digital form.
“The study reconfirms earlier claims about the dominance of transformational leadership during an organisational crisis (Conger, 1999;Kim, Jinyoung, & Ho Shin, 2021), in particular leadership in its digital form (Purvanova & Bono, 2009).”
From Principals' digital transformational leadership, teachers' commitment, and school effectiveness (2025) · cites this paper as Kim, Jinyoung, & Ho Shin, 2021
The present study confirms that conventional transformational leadership is not the only one that suppresses negative crisis-related emotions and enhances positive ones.
“The present study confirms that conventional transformational leadership is not the only one that suppresses negative crisis-related emotions and enhances positive ones (Kim, Jinyoung, & Ho Shin, 2021;Leithwood & Jantzi, 2005;Popper, 2004).”
From Principals' digital transformational leadership, teachers' commitment, and school effectiveness (2025) · cites this paper as Kim, Jinyoung, & Ho Shin, 2021
Virtual interactions with transformational leaders appear to have contributed to providing direction to the staff.
“Virtual interactions with transformational leaders appear to have contributed to providing direction to the staff, as previously reported regarding conventional communication with transformational leaders (Kim, Jinyoung, & Ho Shin, 2021;Leithwood & Jantzi, 2005;Popper, 2004).”
From Principals' digital transformational leadership, teachers' commitment, and school effectiveness (2025) · cites this paper as Kim, Jinyoung, & Ho Shin, 2021
Cites
Herne, H., Cooley, W. W., & Lohnes, P. R. (1973) · Journal of the Royal Statistical Society Series A (General) · doi:10.2307/2344428 · Cited by 35,801 · see citing works
Conservation of resources: A new attempt at conceptualizing stress
Hobfoll, S. E. (1989) · American Psychologist · doi:10.1037/0003-066x.44.3.513 · Cited by 18,187 · see citing works
Qu, X. (2007) · Technometrics · doi:10.1198/tech.2007.s455 · Cited by 14,758 · see citing works
Practical issues in structural modeling
BENTLER, P. M., & CHOU, C.-P. (1987) · Sociological Methods & Research · doi:10.1177/0049124187016001004 · Cited by 5,804 · see citing works
Pandemics, tourism and global change: a rapid assessment of COVID-19
Gößling, S., Scott, D. J., & Hall, C. M. (2020) · Journal of Sustainable Tourism · doi:10.1080/09669582.2020.1758708 · Cited by 5,106 · see citing works
From transactional to transformational leadership: Learning to share the vision
Bass, B. M. (1990) · Organizational Dynamics · doi:10.1016/0090-2616(90)90061-s · Cited by 4,697 · see citing works
A general multilevel SEM framework for assessing multilevel mediation
Preacher, K. J., Zyphur, M. J., & Zhang, Z. (2010) · Psychological Methods · doi:10.1037/a0020141 · Cited by 3,796 · see citing works
Eisenberger, R., Stinglhamber, F., Vandenberghe, C., Sucharski, I. L., & Rhoades, L. (2002) · Journal of Applied Psychology · doi:10.1037/0021-9010.87.3.565 · Cited by 2,949 · see citing works
Transformational Leadership And Organizational Culture
Bass, B. M., & Avolio, B. J. (1994) · International Journal of Public Administration · doi:10.1080/01900699408524907 · Cited by 1,770 · see citing works
Commitment to organizational change: Extension of a three-component model.
Herscovitch, L., & Meyer, J. P. (2002) · Journal of Applied Psychology · doi:10.1037/0021-9010.87.3.474 · Cited by 1,663 · see citing works
Hoch, J. E., Bommer, W. H., Dulebohn, J. H., & Wu, D. (2018) · Journal of Management · doi:10.1177/0149206316665461 · Cited by 1,364 · see citing works
A Short Measure of Transformational Leadership
Carless, S. A., Wearing, A. J., & Mann, L. (2000) · Journal of Business and Psychology · doi:10.1023/a:1022991115523 · Cited by 979 · see citing works
Buil, I., Martı́nez, E., & Matute, J. (2018) · International Journal of Hospitality Management · doi:10.1016/j.ijhm.2018.06.014 · Cited by 928 · see citing works
Braun, S., Peus, C., Weisweiler, S., & Frey, D. (2013) · The Leadership Quarterly · doi:10.1016/j.leaqua.2012.11.006 · Cited by 839 · see citing works
A New Measure of Quality of Work Life (QWL) Based on Need Satisfaction and Spillover Theories
Sirgy, M. J., Efraty, D., Siegel, P., & Lee, D. (2001) · Social Indicators Research · doi:10.1023/a:1010986923468 · Cited by 824 · see citing works
A framework for examining leadership in extreme contexts
Hannah, S. T., Uhl‐Bien, M., Avolio, B. J., & Cavarretta, F. (2009) · The Leadership Quarterly · doi:10.1016/j.leaqua.2009.09.006 · Cited by 778 · see citing works
Herold, D. M., Fedor, D. B., Caldwell, S. D., & Liu, Y. (2008) · Journal of Applied Psychology · doi:10.1037/0021-9010.93.2.346 · Cited by 728 · see citing works
Transformational Leadership and Organizational Culture
Bass, B. M., & Avolio, B. J. (1993) · Public Administration Quarterly · Cited by 611 · see citing works
Jaiswal, N. K., & Dhar, R. L. (2015) · International Journal of Hospitality Management · doi:10.1016/j.ijhm.2015.07.002 · Cited by 562 · see citing works
Halbesleben, J. R. B., & Wheeler, A. R. (2012) · Journal of Management · doi:10.1177/0149206312455246 · Cited by 552 · see citing works
Bommer, W. H., Rich, G. A., & Rubin, R. S. (2005) · Journal of Organizational Behavior · doi:10.1002/job.342 · Cited by 522 · see citing works
COVID-19’s impact on the hospitality workforce – new crisis or amplification of the norm?
Baum, T. G., Mooney, S., Robinson, R. N. S., & Solnet, D. (2020) · International Journal of Contemporary Hospitality Management · doi:10.1108/ijchm-04-2020-0314 · Cited by 498 · see citing works
Understanding the COVID-19 tourist psyche: The Evolutionary Tourism Paradigm
Köck, F., Nørfelt, A., Josiassen, A., Assaf, A. G., & Tsionas, M. G. (2020) · Annals of Tourism Research · doi:10.1016/j.annals.2020.103053 · Cited by 426 · see citing works
Wang, H., Demerouti, E., & Blanc, P. M. L. (2017) · Journal of Vocational Behavior · doi:10.1016/j.jvb.2017.03.009 · Cited by 389 · see citing works
Wut, T. M., Xu, J. B., & Wong, S.-M. H. (2021) · Tourism Management · doi:10.1016/j.tourman.2021.104307 · Cited by 356 · see citing works
The COVID-19 pandemic and organisational commitment of senior hotel managers
Filimonau, V., Derqui, B., & Matute, J. (2020) · International Journal of Hospitality Management · doi:10.1016/j.ijhm.2020.102659 · Cited by 328 · see citing works
Katherine, washed out one day, back on track the next: a post-mortem of a tourism disaster
Faulkner, B., & Vikulov, S. (2001) · Tourism Management · doi:10.1016/s0261-5177(00)00069-8 · Cited by 295 · see citing works
The effects of leadership style on employee well-being in hospitality
Kara, D., Uysal, M., Sirgy, M. J., & Lee, G. (2013) · International Journal of Hospitality Management · doi:10.1016/j.ijhm.2013.02.001 · Cited by 291 · see citing works
Common method bias in hospitality research: A critical review of literature and an empirical study
Min, H. K., Park, J., & Kim, H. J. (2016) · International Journal of Hospitality Management · doi:10.1016/j.ijhm.2016.04.010 · Cited by 281 · see citing works
Self-citationWong, A. K. F., Kim, S., Kim, J., & Han, H. (2020) · International Journal of Hospitality Management · doi:10.1016/j.ijhm.2020.102798 · Cited by 263 · see citing works
Kim, H. L., Woo, E., Uysal, M., & Kwon, N.-K. (2018) · International Journal of Contemporary Hospitality Management · doi:10.1108/ijchm-03-2016-0166 · Cited by 259 · see citing works
Self-citationKalshoven, K., & Boon, C. T. (2012) · Journal of Personnel Psychology · doi:10.1027/1866-5888/a000056 · Cited by 251 · see citing works
Hu, X., Yan, H., Casey, T. W., & Wu, C. (2020) · International Journal of Hospitality Management · doi:10.1016/j.ijhm.2020.102662 · Cited by 249 · see citing works
Work attitudes and decisions as a function of manager age and employee age.
Shore, L. M., Cleveland, J. N., & Goldberg, C. (2003) · Journal of Applied Psychology · doi:10.1037/0021-9010.88.3.529 · Cited by 236 · see citing works
Dust, S. B., Resick, C. J., & Mawritz, M. B. (2013) · Journal of Organizational Behavior · doi:10.1002/job.1904 · Cited by 227 · see citing works
The relationships among commitment to change,coping with change, and turnover intentions
Cunningham, G. B. (2006) · European Journal of Work and Organizational Psychology · doi:10.1080/13594320500418766 · Cited by 218 · see citing works
Post‐crisis discourse and organizational change, failure and renewal
Seeger, M. W., Ulmer, R. R., Novak, J. M., & Sellnow, T. L. (2005) · Journal of Organizational Change Management · doi:10.1108/09534810510579869 · Cited by 217 · see citing works
Hill, N. S., Seo, M.-G., Kang, J. H., & Taylor, M. S. (2012) · Organization Science · doi:10.1287/orsc.1110.0662 · Cited by 203 · see citing works
Quality of work life, burnout, and stress in emergency department physicians
Bragard, I., Dupuis, G., & Fleet, R. P. (2014) · European Journal of Emergency Medicine · doi:10.1097/mej.0000000000000194 · Cited by 189 · see citing works
Sönmez, S., Apostolopoulos, Y., Lemke, M. K., & Hsieh, Y.-C. J. (2020) · Tourism Management Perspectives · doi:10.1016/j.tmp.2020.100717 · Cited by 176 · see citing works
Thriving when exhausted: The role of perceived transformational leadership
Niessen, C., Mäder, I., Stride, C., & Jimmieson, N. L. (2017) · Journal of Vocational Behavior · doi:10.1016/j.jvb.2017.07.012 · Cited by 166 · see citing works
A Framework for Knowledge-Based Crisis Management in the Hospitality and Tourism Industry
Racherla, P., & Hu, C. (2009) · Cornell Hospitality Quarterly · doi:10.1177/1938965509341633 · Cited by 138 · see citing works
Guzzo, R. F., Wang, X., Madera, J. M., & Abbott, J. (2020) · International Journal of Hospitality Management · doi:10.1016/j.ijhm.2020.102778 · Cited by 130 · see citing works
Chadee, D. D., Ren, S., & Tang, G. (2020) · International Journal of Hospitality Management · doi:10.1016/j.ijhm.2020.102718 · Cited by 128 · see citing works
Magazine, S. L., Williams, L. J., & Williams, M. L. (1996) · Educational and Psychological Measurement · doi:10.1177/0013164496056002005 · Cited by 115 · see citing works
A meta-analysis of transformational leadership in hospitality research
Gui, C., Luo, A., Zhang, P., & Deng, A. (2020) · International Journal of Contemporary Hospitality Management · doi:10.1108/ijchm-05-2019-0507 · Cited by 114 · see citing works
Bowman, G. D., & Stern, M. (1995) · Journal of Counseling Psychology · doi:10.1037//0022-0167.42.3.294 · Cited by 112 · see citing works
Morin, A. J. S., Meyer, J. P., Bélanger, É., Boudrias, J., Gagné, M., & Parker, P. D. (2015) · Human Relations · doi:10.1177/0018726715602046 · Cited by 105 · see citing works
CEO letters: Hospitality corporate narratives during the COVID-19 pandemic
Im, J., Kim, H., & Miao, L. (2020) · International Journal of Hospitality Management · doi:10.1016/j.ijhm.2020.102701 · Cited by 104 · see citing works
Self-citationHotel employees’ expectations of QWL: A qualitative study
Kandasamy, I., & Ancheri, S. (2009) · International Journal of Hospitality Management · doi:10.1016/j.ijhm.2008.11.003 · Cited by 99 · see citing works
Casino employees’ perceptions of their quality of work life
Wan, Y. K. P., & Chan, S. H. J. (2012) · International Journal of Hospitality Management · doi:10.1016/j.ijhm.2012.11.010 · Cited by 97 · see citing works
Senbeto, D. L., & Chan, I. C. C. (2021) · International Journal of Hospitality Management · doi:10.1016/j.ijhm.2021.102915 · Cited by 96 · see citing works
Eberly, M. B., Bluhm, D. J., Guarana, C. L. O., Avolio, B. J., & Hannah, S. T. (2017) · Journal of Vocational Behavior · doi:10.1016/j.jvb.2017.07.004 · Cited by 89 · see citing works
Does transformational leadership style influence employees’ attitudes toward food safety practices?
Lee, J., Almanza, B. A., Jang, S. S., Nelson, D. C., & Ghiselli, R. F. (2012) · International Journal of Hospitality Management · doi:10.1016/j.ijhm.2012.09.004 · Cited by 70 · see citing works
Leadership in a time of financial crisis: what do we want from our leaders?
Haddon, A., Loughlin, C. A., & McNally, C. (2015) · Leadership & Organization Development Journal · doi:10.1108/lodj-12-2013-0166 · Cited by 65 · see citing works
Leader–Member Exchange (LMX) and Its Work Outcomes: The Moderating Role of Gender
Wang, P. Q., Kim, P. B., & Milne, S. (2016) · Journal of Hospitality Marketing & Management · doi:10.1080/19368623.2016.1185989 · Cited by 65 · see citing works
Coworker influence on employee performance: a conservation of resources perspective
Singh, B., Selvarajan, T. T., & Solansky, S. T. (2019) · Journal of Managerial Psychology · doi:10.1108/jmp-09-2018-0392 · Cited by 65 · see citing works
Yang, M.-L. (2012) · Social Behavior and Personality An International Journal · doi:10.2224/sbp.2012.40.1.31 · Cited by 63 · see citing works
Transformational leadership and restaurant employees customer-oriented behaviours
Mostafa, A. M. S. (2019) · International Journal of Contemporary Hospitality Management · doi:10.1108/ijchm-02-2018-0123 · Cited by 40 · see citing works
Antecedents and consequences of anger among restaurant employees
Moreo, A. P., Cain, L., & Chang, W. (2020) · Journal of Hospitality and Tourism Management · doi:10.1016/j.jhtm.2020.07.007 · Cited by 33 · see citing works
Commitment to organizational change in a Chinese context
Jing, R., Xie, J. L., & Ning, J. (2014) · Journal of Managerial Psychology · doi:10.1108/jmp-08-2011-0042 · Cited by 21 · see citing works
Flagged first, then by citations
2 of the 63 references couldn’t be matched to a known paper.
Cited by
Sorted by citations
Reactions towards organizational change: a systematic literature review
Khaw, K. W., Alnoor, A., Al‐Abrrow, H., Tiberius, V., Ganesan, Y., & Atshan, N. A. (2022) · Current Psychology · doi:10.1007/s12144-022-03070-6 · Cited by 249 · see citing works
Abolnasser, M. S. A., Abdou, A. H., Hassan, T. H., & Salem, A. E. (2023) · International Journal of Environmental Research and Public Health · doi:10.3390/ijerph20043609 · Cited by 122 · see citing works
Medina-Garrido, J. A., Biedma‐Ferrer, J. M., & Bogren, M. (2023) · Journal of Hospitality and Tourism Management · doi:10.1016/j.jhtm.2023.08.018 · Cited by 95 · see citing works
Navigating the manufacturing revolution: identifying the digital transformation antecedents
Bilal, M., Zhao, X.-C., Wu, J.-Y., Sohu, J. M., & Akhta, S. (2024) · Management Decision · doi:10.1108/md-09-2023-1722 · Cited by 52 · see citing works
Principals' digital transformational leadership, teachers' commitment, and school effectiveness
Berkovich, I., & Hassan, T. (2025) · Education Inquiry · doi:10.1080/20004508.2023.2173705 · Cited by 51 · see citing works
Zhang, M., Shi, H., Williams, L., Lighterness, P., Li, M., & Khan, A. U. (2023) · Agriculture · doi:10.3390/agriculture13101976 · Cited by 40 · see citing works
Alkayid, K., Selem, K. M., Shehata, A. E., & Tan, C. C. (2022) · Current Psychology · doi:10.1007/s12144-022-02743-6 · Cited by 37 · see citing works
Bavık, A. (2023) · Service Industries Journal · doi:10.1080/02642069.2023.2250302 · Cited by 41 · see citing works
Zaid, W., & Yaqub, M. Z. (2024) · Frontiers in Psychology · doi:10.3389/fpsyg.2024.1258990 · Cited by 33 · see citing works
Durst, S., Dávila, A., Foli, S., Kraus, S., & Cheng, C.-F. (2023) · Technology in Society · doi:10.1016/j.techsoc.2022.102195 · Cited by 36 · see citing works
Fostering strategic entrepreneurship of SMEs: the role of organisational change forces
Dung, L. T. (2023) · Management Decision · doi:10.1108/md-08-2021-1024 · Cited by 23 · see citing works
Jaaffar, A. H., Alzoubi, R. H., Alkharabsheh, O. H. M., & Rajadurai, J. (2023) · Heliyon · doi:10.1016/j.heliyon.2023.e17839 · Cited by 23 · see citing works
Taha, S., Zanin, L. M., & Osaili, T. M. I. (2023) · Food Control · doi:10.1016/j.foodcont.2023.110148 · Cited by 22 · see citing works
Belias, D., Trihas, N., & Ntalakos, A. (2024) · Springer proceedings in business and economics · doi:10.1007/978-3-031-54342-5_13 · Cited by 21 · see citing works
Addressing employee turnover in retail through CSR and transformational leadership
Chandra, S., Ghosh, P., & Sinha, S. (2023) · International Journal of Retail & Distribution Management · doi:10.1108/ijrdm-07-2022-0237 · Cited by 20 · see citing works
Alrawadıeh, D. D., & Alrawadıeh, Z. (2022) · International Journal of Tourism Research · doi:10.1002/jtr.2511 · Cited by 18 · see citing works
Salameh-Ayanian, M., Lakkis, P., Maalouf, N. J. A., & Makki, M. (2025) · Administrative Sciences · doi:10.3390/admsci15050172 · Cited by 17 · see citing works
Mukhtar, A., Mahmood, S., Naeem, M., & Khan, K. I. (2025) · International Journal of Ethics and Systems · doi:10.1108/ijoes-08-2024-0250 · Cited by 16 · see citing works
Shulga, L. V., & Busser, J. A. (2023) · International Journal of Contemporary Hospitality Management · doi:10.1108/ijchm-07-2022-0903 · Cited by 15 · see citing works
Chen, Y., Fu, R., Xie, M., Cooke, F. L., & Song, Q. (2024) · Human Resource Management · doi:10.1002/hrm.22216 · Cited by 15 · see citing works
Wicaksari, P., Saputra, A. R. P., & Rahmah, A. N. (2024) · Small Business International Review · doi:10.26784/sbir.v8i1.627 · Cited by 11 · see citing works
Orunbon, N. O., Ibikunle, G. A., & Badmus, A. A. (2023) · International Journal of Humanities Technology and Civilization · doi:10.15282/ijhtc.v8i1.9424 · Cited by 10 · see citing works
Kim, J. S., Goh, B. K., Hall, C. M., & Kim, M. J. (2025) · International Journal of Hospitality Management · doi:10.1016/j.ijhm.2025.104400 · Cited by 9 · see citing works
Matande, M., Thoyib, A., & Kurniawati, D. T. (2022) · International Journal of Research in Business and Social Science (2147-4478) · doi:10.20525/ijrbs.v11i6.1922 · Cited by 9 · see citing works
The role of transformational leadership and innovation adoption in restaurant performance
dos Anjos, S. J. G., & Kuhn, V. R. (2024) · Tourism & Management Studies · doi:10.18089/tms.20240104 · Cited by 8 · see citing works
Alzoubi, R. H., Shnaikat, B. G., Abo-Murad, M., kloub, R. A., Al-Hmesat, M. M., & Alkharabsheh, O. H. M. (2024) · Cogent Business & Management · doi:10.1080/23311975.2024.2402080 · Cited by 11 · see citing works
Khalifeh, A., Ananzeh, H., Mathani, B. A., Alrousan, M., Al‐Adwan, A. S., Khasawneh, M. H. A., & Omeish, F. Y. (2025) · Emerald Group Publishing Limited eBooks · doi:10.1108/978-1-83662-364-920251003 · Cited by 8 · see citing works
Taha, S., Osaili, T. M., Griffith, C. J., Fadhel, A., Holley, R., Sprenger, R., Albloush, A., Nasaj, M., & Hilal, H. (2025) · Journal of Food Protection · doi:10.1016/j.jfp.2025.100523 · Cited by 9 · see citing works
Nguyen, P. T., Rafferty, A. E., & Xerri, M. J. (2025) · Organizational Psychology Review · doi:10.1177/20413866251317433 · Cited by 6 · see citing works
Feeling Drained at Work? The Effects of Workplace Incivility Among Frontline Restaurant Employees
Choi, J., Choi, H.-Y., & Wong, K. (2025) · Cornell Hospitality Quarterly · doi:10.1177/19389655251363935 · Cited by 6 · see citing works
The Role Of Organizational Innovation: A Study Of Tourism Villages In Magelang, Indonesia
Verawati, D. M., Suharnomo, S., & Djastuti, I. (2023) · Jurnal Manajemen · doi:10.24912/jm.v27i3.1403 · Cited by 6 · see citing works
Jang, Y. J. (2024) · Sustainability · doi:10.3390/su16083203 · Cited by 5 · see citing works
Yan, A., Jiang, B., & Zang, Z. (2023) · Chinese Management Studies · doi:10.1108/cms-06-2022-0203 · Cited by 5 · see citing works
López, R. R., Doyague, M. F. M., Valle, J. A., & Vázquez-García, M. J. (2023) · Economies · doi:10.3390/economies11110275 · Cited by 3 · see citing works
Transformational Leadership and Climate of Trust: Mediating Role of Organizational Justice
Akter, K. M., Banik, S., Tang, S. M., & Adnan, Z. (2024) · SAGE Open · doi:10.1177/21582440241293132 · Cited by 3 · see citing works
Le, A. T. T., Nguyen, L. T. P., & Nguyen, Q. T. T. (2024) · Tourism and Hospitality Research · doi:10.1177/14673584241284978 · Cited by 2 · see citing works
Alshamari, S., Al-Daaja, Y. O. S., & Hadi, N. U. (2024) · European Conference on Management, Leadership and Governance (ECMLG) · doi:10.34190/ecmlg.20.1.2978 · Cited by 2 · see citing works
Quality of work life in the workplace: a systematic review and organizational research agenda
Liang, Y., Yang, Z.-J., & Wu, T. (2026) · Current Psychology · doi:10.1007/s12144-025-08696-w · Cited by 2 · see citing works
Promnil, N., Kittipornpaiboon, K., Madhyamapurush, W., Khawatkun, K., & Sreesoompong, P. (2026) · Discover Sustainability · doi:10.1007/s43621-026-03168-y · Cited by 2 · see citing works
Time after time: exploring the role of CSR on employees’ long-lasting working relationships in Italy
Kocollari, U., Demaria, F., & Cavicchioli, M. (2025) · Small Business Economics · doi:10.1007/s11187-025-01019-0 · Cited by 3 · see citing works
Lesmana, R. J., Setyadi, D., Mintarti, S., Lestari, D., & Adhimursandi, D. (2025) · WSEAS TRANSACTIONS ON BUSINESS AND ECONOMICS · doi:10.37394/23207.2025.22.77 · Cited by 2 · see citing works
Employer branding strategies in the restaurant industry using importance-performance analysis
Kim, H., Shin, Y. H., & Severt, K. (2025) · Journal of Human Resources in Hospitality & Tourism · doi:10.1080/15332845.2025.2530896 · Cited by 1 · see citing works
Self-citationExamining the influence of transformational leadership on employee behavior and commitment
Agarwal, G., Kaur, G., Kumar, S., Dash, M., Saini, R., & Das, S. (2025) · Multidisciplinary Science Journal · doi:10.31893/multiscience.2025ss0214 · Cited by 1 · see citing works
Hoang, V. H., & Vu, D. D. (2025) · Innovative Marketing · doi:10.21511/im.21(4).2025.09 · Cited by 1 · see citing works
The effects of positive personality on life insurance salespeople's customer orientation
Tsung, Y.-C., & Tseng, L. (2023) · Asia Pacific Journal of Marketing and Logistics · doi:10.1108/apjml-04-2023-0337 · Cited by 1 · see citing works
Koutroumanis, D. A., & Dixon, D. P. (2023) · Journal of Applied Business and Economics · doi:10.33423/jabe.v25i6.6569 · Cited by 1 · see citing works
Kepemimpinan Transformasional dalam Menumbuhkan Motivasi Inspirasi pada Pendidikan Anak Usia Dini
Suratman, S. (2022) · Jurnal Obsesi Jurnal Pendidikan Anak Usia Dini · doi:10.31004/obsesi.v6i6.3364 · Cited by 1 · see citing works
Transformational Leadership Research in the Field of Hospitality
Gürlek, M., & Kılıç, İ. (2023) · Advances in hospitality, tourism and the services industry (AHTSI) book series · doi:10.4018/978-1-6684-6713-8.ch007 · Cited by 1 · see citing works
Silva, G. D., Piedade, S. D. R., & Saldanha, E. D. S. (2021) · Timor Leste Journal of Business and Management · doi:10.51703/bm.v3i1.37
(2022) · INTERNATIONAL JOURNAL OF MULTIDISCIPLINARY RESEARCH AND ANALYSIS · doi:10.47191/ijmra/v5-i9-10
Transformational Leadership in the Hospitality and Tourism Industry
Aksoy, S., & Çakır, O. (2023) · Advances in hospitality, tourism and the services industry (AHTSI) book series · doi:10.4018/978-1-6684-6713-8.ch008
Ajayeoba, A. O., Fajob, I. M. O., Raheem, W. A., Adebiyi, K. A., Okuma, S. O., Fatukasi, S. O., & Ajayeoba, A. S. (2023) · Advances in Multidisciplinary & Scientific Research Journal Publication · doi:10.22624/aims/v9n1p3x
Ariyani, A. (2023) · OPSearch American Journal of Open Research · doi:10.58811/opsearch.v2i8.71
Isti’adzah, I., & Sunaryo, S. (2023) · International Journal of Medical Science and Health Research · doi:10.51505/ijebmr.2023.7812
Hutabarat, A. K. W., Siahaan, E., & Lumbanraja, P. (2023) · Advances in economics, business and management research/Advances in Economics, Business and Management Research · doi:10.2991/978-94-6463-234-7_135
Linking Transformational Leadership and Work Environment Towards Employee Engagement
Pringgabayu, D., & Satiadharma, M. (2023) · Wiga Jurnal Penelitian Ilmu Ekonomi · doi:10.30741/wiga.v13i2.1111
Kitchen Layout Design and Individual Work Performance of Eatery in Davao Del Norte, Philippines
Aparece, A. K. B., Ayop, M. G. T., Ruz, A. T., & Lazaro, A. P. (2024) · South Asian Journal of Social Studies and Economics · doi:10.9734/sajsse/2024/v21i7843
The factors impacting employee commitment to organizational change
Petrauskaitė-Jocienė, V., & Korsakienė, R. (2024) · Verslas teorija ir praktika · doi:10.3846/btp.2024.21130
Leading for Creativity and Innovation During Crisis
Roberson, A. F., & Hunter, S. T. (2024) · Palgrave studies in creativity and innovation in organizations · doi:10.1007/978-3-031-61782-9_10 · Cited by 1 · see citing works
Suhaimi, M. H., Hassan, N., Zahari, A. S. M., Zamri, M. N., & Rasak, N. T. S. (2024) · Information Management and Business Review · doi:10.22610/imbr.v16i3s(i)a.4122
Pilukienė, L. (2023) · Бизнес управление · doi:10.58861/tae.bm.2023.4.06
A Reliability Generalization Meta-Analysis of Quality of Work Life (QWL) Scale
Özyavaş, S. (2025) · Measurement and Evaluation in Counseling and Development · doi:10.1080/07481756.2025.2489980
Layague, J., & Dayaganon, A. J. B. (2025) · Psychology and Education A Multidisciplinary Journal · doi:10.70838/pemj.481001
Customer-Centric Practices, Service Delivery, and Guest Retention Strategies in Business Hotels
Bolivar, M. C. M. P., Janaban, A. A., & Martir, E. M. (2025) · International Journal of Science and Management Studies (IJSMS) · doi:10.51386/25815946/ijsms-v8i6p115
Xiangyu, M., & Yazid, Z. (2026) · Journal of Culinary Science & Technology · doi:10.1080/15428052.2026.2646675
Yang, Y., Pan, Z., & Hu, Q. (2026) · Information Technology and Management · doi:10.1007/s10799-026-00500-w
Sareddy, M. R., Hemnath, R., Islam, M. J., Moorthy, N., & Soundarraj, K. (2026) · African Journal of Science Technology Innovation and Development · doi:10.1080/20421338.2026.2659629
Duong, D. A., Nguyen, T. N. P., Tran, T. K. T., & Nguyen, D. L. (2026) · Springer proceedings in business and economics · doi:10.1007/978-981-95-9113-8_23
Sherri, W., & Alsaghir, L. (2026) · SN Business & Economics · doi:10.1007/s43546-026-01281-8
Research on the Influence of Secure-Base Leadership on Employees’ Innovative Behavior
Shi, G., & Zhang, Y. (2026) · SAGE Open · doi:10.1177/21582440261485050
- Authors
- Kim, H., Im, J., & Shin, Y. H.
- Affiliations
- University of Alabama (US)
- Oklahoma State University (US)
- Corresponding author
- Kim, Haemi
- Venue
- Journal of Hospitality and Tourism Management
- Publisher
- Elsevier BV
- Published
- 2021-09
- Volume
- 48
- Pages
- 322-330
- ISSN
- 1447-6770 (ISSN-L)
- OpenAlex
- W3187055398
- Cited by
- 70
- References
- 63
- Citations by year
- 2026: 8 · 2025: 15 · 2024: 15 · 2023: 25 · 2022: 6 · 2021: 1
- FWCI
- 11.40
- Type
- journal article
- Language
- en
- Open access
- closed
- Locations
- Journal of Hospitality and Tourism Management (publishedVersion)
- Topics
- Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Job Satisfaction and Organizational Behavior
- Social Sciences › Business, Management and Accounting › Organizational Behavior and Human Resource Management › Employee Performance and Leadership
- Social Sciences › Human Factors and Ergonomics › Employee Performance and Management
- Keywords
- transformational leadership, commitment to change, quality of work life, restaurant employees, crisis, conservation of resources theory, coping resources, social resources, mediation, hospitality workforce
About these checks
Registry, retraction, Cites and statistics results are computed, not judged, with one exception: a printed reference that no index lists is read once by a model before it counts as a citation error. Claims are extracted by a model and kept only when their quote appears verbatim in the text; each cited source is then checked, with a model’s help, for whether it says what the claim relies on. Those verdicts can be wrong — read the claim’s quote and the cited source before relying on one.
Statistics and arithmetic are recomputed, not judged.
Confidence bands are shown only for fields calibrated on our annotated test set. None is calibrated yet, so no band is shown.
What counts as a claim ›How we measure confidence ›How we check this ›
Are you an author, or do you see a problem with this page? Request a review
