The DOI matches its Crossref record; 7 of the 7 references it cites were found in a registry or an index.
The effects of an integrative supply chain strategy on customer service and financial performance: an analysis of direct versus indirect relationships
Abstract
This study examines the performance implications of an integrated supply chain strategy, with customer service performance followed by financial performance as performance constructs. Two major components of an integrated supply chain strategy are identified and defined: (1) integrative information technologies, which is modeled antecedent to (2) supply chain integration. The research model was tested using data from a sample (n=57) of the top 150 independent first tier automotive suppliers to the Big 3 in North America. The results showed positive direct relationships between (1) integrated information technologies and supply chain integration, (2) supply chain integration and customer service, and (3) customer service and firm performance. The relationship of supply chain integration to financial performance was indirect, through customer service; i.e., customer service was found to fully (as opposed to partially) mediate the relationship between supply chain integration and firm performance for first tier suppliers in the automotive industry.
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Cited by
The impact of supply chain integration on performance: A contingency and configuration approach
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The impact of internal integration and relationship commitment on external integration
Zhao, X., Huo, B., Selen, W., & Yeung, J. H. Y. (2011) · Journal of Operations Management · doi:10.1016/j.jom.2010.04.004 · Cited by 813
Procurement 4.0 and its implications on business process performance in a circular economy
Bag, S., Wood, L. C., Mangla, S. K., & Luthra, S. (2020) · Resources, Conservation and Recycling · doi:10.1016/j.resconrec.2019.104502 · Cited by 339
Information Technology Impacts on Firm Performance: An Extension of Kohli and 1
Sabherwal, R., & Jeyaraj, A. (2015) · MIS Quarterly · doi:10.25300/misq/2015/39.4.4 · Cited by 200
Internal lean practices and performance: The role of technological turbulence
Chavez, R., Yu, W., Jacobs, M., Fynes, B., Wiengarten, F., & Lecuna, A. (2015) · International Journal of Production Economics · doi:10.1016/j.ijpe.2014.10.005 · Cited by 200
Metadata
- Authors
- Vickery, S. K., Jayaram, J., Droge, C., & Calantone, R.
- Venue
- Journal of Operations Management
- Publisher
- Wiley
- Published
- 2003-11-19
- Volume
- 21
- Issue
- 5
- Pages
- 523-539
- ISSN
- 0272-6963 (ISSN-L)
- 1873-1317
- OpenAlex
- W2021735684
- Cited by
- 1,310
- References
- 7
- FWCI
- 21.93
- Type
- journal article
- Language
- en
- Open access
- closed
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- Vickery, S. K., Jayaram, J., Droge, C., & Calantone, R. (2003). The effects of an integrative supply chain strategy on customer service and financial performance: an analysis of direct versus indirect relationships. Journal of Operations Management. https://doi.org/10.1016/j.jom.2003.02.002
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Bibliographic data: Semantic Scholar, OpenAlex, Crossref.
Contains information from the Semantic Scholar Academic Graph Datasets, made available under the ODC Attribution License (ODC-BY 1.0).
Semantic Scholar’s data is described in: Kinney, R., et al. (2023). The Semantic Scholar Open Data Platform. arXiv:2301.10140.
